Queries

What is the procedure to auto-upgrade the SAM Agents? Is there any Document for the same?

What are the different MIME types & their extensions are required to be added in IIS for SAM Agent Auto-Upgrade? 

As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?

Denali SP1 - How do I restrict access to a Tenant to a select group of users?  I need only a select few people to have access to a newly defined Tenant.   So, I will haveDomain1 -  Tenant1 and Tenant 2User1 will need access to Tenant1 and Tenant2User2 will only need access to Tenant1. How do I accomplish this ?

Is there any DN data source to create and fetch the report of all existing business rules.

Customer security check application detected vulnerability for Microsoft SQL Server Compact v3.5 on Summit app server and this needs to be remediated. Can we ask the customer to update the latest version (4.0) of Microsoft SQL server compact supports Summit application or if its not required can we directly uninstall the same?. 

Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser. - Whether this will change the status from any open status to Resolved/Closed Status. - This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket) Refer below link for details : https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser

Do we have any out-of-box reports or BI reports data sources for CINDE feature?

Is there any option to remove my asset list option for the end-user dashboard? but this option should visible to the analyst.

Since we are using Agent-less discovery for Network devices, why we are using a Network mapper in the agentless discovery?

Currently, on mail to ticket functionality, we don't have plain text enhancement over a symptom and description on our summit versions, where we are getting a signature image in place of Plain text.Is it possible, since it is already available in the BI report.

Is there any difference between summit online customer license and offline customer license?

Is standard Remote access is possible from one network subnet to another network subnet even if traffic is allowed across subnets? 

Is there any configuration to visible service request catalog based on role template access? For example, consider as five catalogs (1,2,3,4,5), if you have end user with access only visible (2,4) catalogs remaining catalogs should disabled? If you have analyst access should visible all catalogs(1,2,3,4,5). Is there any configuration (front end or back end)to achieve this?

Can we configure the specific SLA service window based on Specific categories and priorities? Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets. 

How do we configure workgroup specific FROM EMAIL ID for email delivery in SummitAI?

If a SummitAI user has been given an analyst access via Admin->Analyst and then analyst level role template via User access tab in the user list, and now suppose analyst access is removed from Admin->Analyst, and suppose he has to be kept as an end-user, does his analyst role template checkbox also need to be removed mandatorily, does keeping only analyst role template still count as license consumed only based on role template?

What are the different MIME types & it’s extension that are required to be added in IIS for Patch Management?

How can I import the Asset Categories bulk through excel sheet?

Does SummitAI proxy server connect to Application on TLS 1.2?

How we can edit/add MIB OID's in DENALI SP1 HF06 Version? Currently on SNMP discovery for a Cisco Devices, model numbers are not reflecting as expected. Customer has come up with MID’s but can we able to alter those MID’s from Front, if yes, Can anyone help on the steps. ??  

Are there any prerequisites for Power BI integration like ports and network protocol which needs to be enabled?

Is there any option/configuration to show catalog attribute/description details in the SR approval notification mail template?

Is there SMS gateway functionality available between twilio and Summit?If its not, then it should have been there or other than twilo also, there should be SMS gateway functionality available between other vendor and Summit tool; Compatibility has to be there.

Please suggest, how to configure ADFS SAML in SummitAI?