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46 Topics

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rajat.goelSummitAI Employee

asked in Forum

Bulk Incident feature

In which Tahoe build or coming new build bulk creation incident feature will be enabled?

1 month ago

david_n_m_bondObserver

asked in Forum

API: "All fields for all CIs"

I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?

3 months ago

robertkObserver

asked in Forum

Integrate Google Sheet (Google Workspace) into Summit

Hi, We have moved from MS365 to Google Workspace and having difficulties in accessing the reporting from Summit. Can this be integrated? Also applies to CI bulk upload as well.

3 months ago

Hari PrasadSummitAI Employee

asked in Forum

How to deallocate one of the user when the asset is allocated in multiple user allocation?

How to deallocate one of the user when the asset is allocated in multiple user allocation?Customer, added 3 users via multiple user allocation, since they are working on rotating shifts. If one user left the organization, customer needs to remove one of the user and add new user for the same. How can I do that?

3 months ago

phanvObserver

asked in Forum

Consuming third party API integrations

Currently on Tahoe platform version of Summit, has anyone integrated with third party applications by consuming their API? It doesn’t appear in the platform, outside of using orchestration, that you can develop something to consume a third party API, for example consuming vmWare vCenter’s API to query for asset data to populate the Summit Asset database and schedule it without requiring Summit Profession services to develop custom solutions using third party applications such as powershell and windows scheduler. I’m hoping to understand if there are customer facing capabilities within the Summit platform to accomplish integrations with consuming third party APIs without requiring the purchase of their Orchestration product. Thanks!

4 months ago

Ramakrishna.DwadasiSummitAI Employee

asked in Forum

SAM agent should send only differential data to the proxy server

Currently, the SAM agent is sharing the entire HW and SW information of the end-user machine with the proxy server. The split job will separate the files and it will try to process the files by comparing the data. Here, if we could get only differential data from the SAM agent itself, it will be easy to process and the load will be less on the split job. The XML file size also will be less to process the data and also if the customer has more proxy servers also the data processing will be completed efficiently.

6 months ago

westbemObserver

asked in Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected. Which table within the reporting DataSources is the “Standard Template Status” field stored in? See screenshot attached.

1 year ago

Syed.aObserver

asked in Forum

Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

1 year ago

Simani PatnaikObserver

asked in Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now , Delegator has to login to Portal and check for the tickets pending for approval.

1 year ago

westbemObserver

asked in Forum

"Unauthorized" or "Unapproved" Changes

Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?

1 year ago

bhaskarObserver

asked in Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam

1 year ago

bhaskarObserver

asked in Forum

Shankar DollinSummitAI Employee

asked in Forum

Asset Onboarding

What are the different ways to onboard the assets into SummitAI?

1 year ago

Shankar DollinSummitAI Employee

asked in Forum

Agent Based Asset Discovery

What are pre-requisites for agent based discovery?

1 year ago

Shankar DollinSummitAI Employee

asked in Forum

What is the procedure to auto-upgrade the SAM Agents?

What is the procedure to auto-upgrade the SAM Agents? Is there any Document for the same?

1 year ago

Shankar DollinSummitAI Employee

asked in Forum

What are the different MIME types are required to be added in IIS for SAM Agent Auto-Upgrade?

What are the different MIME types & their extensions are required to be added in IIS for SAM Agent Auto-Upgrade?

1 year ago

Hari PrasadSummitAI Employee

asked in Forum

Failover concept for Proxy server

As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?

1 year ago

lfburlesonObserver

asked in Forum

Access by Tenant

Denali SP1 - How do I restrict access to a Tenant to a select group of users? I need only a select few people to have access to a newly defined Tenant. So, I will haveDomain1 - Tenant1 and Tenant 2User1 will need access to Tenant1 and Tenant2User2 will only need access to Tenant1. How do I accomplish this ?

1 year ago

MohanSummitAI Employee

asked in Forum

DN data source for business rules

Is there any DN data source to create and fetch the report of all existing business rules.

2 years ago

Hari PrasadSummitAI Employee

asked in Forum

Vulnerability for “Microsoft SQL Server Compact v3.5

Customer security check application detected vulnerability for Microsoft SQL Server Compact v3.5 on Summit app server and this needs to be remediated. Can we ask the customer to update the latest version (4.0) of Microsoft SQL server compact supports Summit application or if its not required can we directly uninstall the same?.

2 years ago

Vijay MudaliarSummitAI Employee

asked in Forum

Notification Parser : Enable Auto-Resolution of External Tickets

Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser. - Whether this will change the status from any open status to Resolved/Closed Status. - This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket) Refer below link for details : https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser

2 years ago

vivekSummitAI Employee

asked in Forum

Do we have any out-of -box reports or BI reports data sources for CINDE feature?

Do we have any out-of-box reports or BI reports data sources for CINDE feature?

2 years ago

Dinesh VenkatesanSummitAI Employee

asked in Forum

How to remove my asset list option from end user dashboard?

Is there any option to remove my asset list option for the end-user dashboard? but this option should visible to the analyst.

2 years ago

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