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41 Topics

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westbemObserver

asked in Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected. Which table within the reporting DataSources is the “Standard Template Status” field stored in? See screenshot attached.

24 days ago

Syed.aObserver

asked in Forum

Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

24 days ago

Simani PatnaikObserver

asked in Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now , Delegator has to login to Portal and check for the tickets pending for approval.

1 month ago

westbemObserver

asked in Forum

"Unauthorized" or "Unapproved" Changes

Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?

1 month ago

bhaskarObserver

asked in Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam

3 months ago

bhaskarObserver

asked in Forum

Shankar DollinSummitAI Employee

asked in Forum

Asset Onboarding

What are the different ways to onboard the assets into SummitAI?

8 months ago

Shankar DollinSummitAI Employee

asked in Forum

Agent Based Asset Discovery

What are pre-requisites for agent based discovery?

8 months ago

Shankar DollinSummitAI Employee

asked in Forum

What is the procedure to auto-upgrade the SAM Agents?

What is the procedure to auto-upgrade the SAM Agents? Is there any Document for the same?

8 months ago

Shankar DollinSummitAI Employee

asked in Forum

What are the different MIME types are required to be added in IIS for SAM Agent Auto-Upgrade?

What are the different MIME types & their extensions are required to be added in IIS for SAM Agent Auto-Upgrade?

8 months ago

Hari PrasadSummitAI Employee

asked in Forum

Failover concept for Proxy server

As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?

8 months ago

lfburlesonObserver

asked in Forum

Access by Tenant

Denali SP1 - How do I restrict access to a Tenant to a select group of users? I need only a select few people to have access to a newly defined Tenant. So, I will haveDomain1 - Tenant1 and Tenant 2User1 will need access to Tenant1 and Tenant2User2 will only need access to Tenant1. How do I accomplish this ?

8 months ago

MohanSummitAI Employee

asked in Forum

DN data source for business rules

Is there any DN data source to create and fetch the report of all existing business rules.

1 year ago

Hari PrasadSummitAI Employee

asked in Forum

Vulnerability for “Microsoft SQL Server Compact v3.5

Customer security check application detected vulnerability for Microsoft SQL Server Compact v3.5 on Summit app server and this needs to be remediated. Can we ask the customer to update the latest version (4.0) of Microsoft SQL server compact supports Summit application or if its not required can we directly uninstall the same?.

1 year ago

Vijay MudaliarSummitAI Employee

asked in Forum

Notification Parser : Enable Auto-Resolution of External Tickets

Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser. - Whether this will change the status from any open status to Resolved/Closed Status. - This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket) Refer below link for details : https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser

1 year ago

vivekSummitAI Employee

asked in Forum

Do we have any out-of -box reports or BI reports data sources for CINDE feature?

Do we have any out-of-box reports or BI reports data sources for CINDE feature?

1 year ago

Dinesh VenkatesanSummitAI Employee

asked in Forum

How to remove my asset list option from end user dashboard?

Is there any option to remove my asset list option for the end-user dashboard? but this option should visible to the analyst.

1 year ago

Hari PrasadSummitAI Employee

asked in Forum

Nmap in Agent less discovery

Since we are using Agent-less discovery for Network devices, why we are using a Network mapper in the agentless discovery?

1 year ago

Hari PrasadSummitAI Employee

asked in Forum

Mail to Incident feature, required plan text in place of signature image

Currently, on mail to ticket functionality, we don't have plain text enhancement over a symptom and description on our summit versions, where we are getting a signature image in place of Plain text.Is it possible, since it is already available in the BI report.

1 year ago

vivekSummitAI Employee

asked in Forum

Is there any difference between summit online customer license and offline customer license?

1 year ago

ShahidSummitAI Employee

asked in Forum

Remote Desktop sharing - standard

Is standard Remote access is possible from one network subnet to another network subnet even if traffic is allowed across subnets?

1 year ago

Dinesh VenkatesanSummitAI Employee

asked in Forum

Service Request catalog to visible based on role access

Is there any configuration to visible service request catalog based on role template access? For example, consider as five catalogs (1,2,3,4,5), if you have end user with access only visible (2,4) catalogs remaining catalogs should disabled? If you have analyst access should visible all catalogs(1,2,3,4,5). Is there any configuration (front end or back end)to achieve this?

1 year ago

shubham.jainSummitAI Employee

asked in Forum

SLA Service Window Based on Specific Categories for different Priorities

Can we configure the specific SLA service window based on Specific categories and priorities? Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets.

1 year ago

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