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- 41 Topics
- 41 Replies
I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected. Which table within the reporting DataSources is the “Standard Template Status” field stored in? See screenshot attached.
What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.
Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?
Dear Team,We have Azure AD integrated with SummitAI. We need to filter users based on location field. can we map users from one location to assign the SR/IM location Workgroup?For Example:Indian Users based on Location field in AD: IM Workgroup Category for Incident/SR: EUS INDIAChina Users based on Location field in AD: SR Workgroup Category for Incident/SR: EUS CHINAAny leads on it?Thanks in Advance.RegardsBhaskar Badam
How can I create a link to the Asset Detail of a specific Asset? While working on an SR, I can’t link to the asset because it is allocated by Location. I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see. How would I do that?
Denali SP1 - How do I restrict access to a Tenant to a select group of users? I need only a select few people to have access to a newly defined Tenant. So, I will haveDomain1 - Tenant1 and Tenant 2User1 will need access to Tenant1 and Tenant2User2 will only need access to Tenant1. How do I accomplish this ?
Customer security check application detected vulnerability for Microsoft SQL Server Compact v3.5 on Summit app server and this needs to be remediated. Can we ask the customer to update the latest version (4.0) of Microsoft SQL server compact supports Summit application or if its not required can we directly uninstall the same?.
Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser. - Whether this will change the status from any open status to Resolved/Closed Status. - This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket) Refer below link for details : https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser
Currently, on mail to ticket functionality, we don't have plain text enhancement over a symptom and description on our summit versions, where we are getting a signature image in place of Plain text.Is it possible, since it is already available in the BI report.
Is there any configuration to visible service request catalog based on role template access? For example, consider as five catalogs (1,2,3,4,5), if you have end user with access only visible (2,4) catalogs remaining catalogs should disabled? If you have analyst access should visible all catalogs(1,2,3,4,5). Is there any configuration (front end or back end)to achieve this?
Can we configure the specific SLA service window based on Specific categories and priorities? Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets.
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