I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected. Which table within the reporting DataSources is the “Standard Template Status” field stored in? See screenshot attached.
What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.
Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now , Delegator has to login to Portal and check for the tickets pending for approval.
Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?
Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam
Dear Team,We have Azure AD integrated with SummitAI. We need to filter users based on location field. can we map users from one location to assign the SR/IM location Workgroup?For Example:Indian Users based on Location field in AD: IM Workgroup Category for Incident/SR: EUS INDIAChina Users based on Location field in AD: SR Workgroup Category for Incident/SR: EUS CHINAAny leads on it?Thanks in Advance.RegardsBhaskar Badam
How can I create a link to the Asset Detail of a specific Asset? While working on an SR, I can’t link to the asset because it is allocated by Location. I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see. How would I do that?
Can we customize the layout of the Mobile App for End Users? There are items listed that we are not currently using and we would like to remove them.
What are the different ways to onboard the assets into SummitAI?
What are pre-requisites for agent based discovery?
What are the different MIME types & their extensions are required to be added in IIS for SAM Agent Auto-Upgrade?
As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?
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