Queries
Ideas
Articles
Guidelines

WELCOME TO SYMPHONYAI SUMMIT COMMUNITY

Product Feature Videos

Latest Discussions
Help others

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected. Which table within the reporting DataSources is the “Standard Template Status” field stored in? See screenshot attached.

4 months ago

Syed.aObserver

Forum

Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

4 months ago

Simani PatnaikObserver

Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now , Delegator has to login to Portal and check for the tickets pending for approval.

5 months ago

westbemObserver

Forum

"Unauthorized" or "Unapproved" Changes

Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?

5 months ago

bhaskarObserver

Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam

7 months ago

bhaskarObserver

Forum

Shankar DollinSummitAI Employee

Forum

Asset Onboarding

What are the different ways to onboard the assets into SummitAI?

1 year ago

Shankar DollinSummitAI Employee

Forum

Agent Based Asset Discovery

What are pre-requisites for agent based discovery?

1 year ago

westbemObserver

Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

4 months ago

Syed.aObserver

Forum

Query on SR process flow

4 months ago

Simani PatnaikObserver

Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now , Delegator has to login to Portal and check for the tickets pending for approval.

5 months ago

westbemObserver

Forum

"Unauthorized" or "Unapproved" Changes

5 months ago

bhaskarObserver

Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam

7 months ago

bhaskarObserver

Forum

AD field mapping filter in SR/IM category

8 months ago

lfburlesonObserver

Forum

Denali SP1 - Create link to Asset Detail

11 months ago

lfburlesonObserver

Forum

Mobile App for End Users - Customizable?

Can we customize the layout of the Mobile App for End Users? There are items listed that we are not currently using and we would like to remove them.

1 year ago

Shankar DollinSummitAI Employee

Forum

What are the different MIME types are required to be added in IIS for SAM Agent Auto-Upgrade?

What are the different MIME types & their extensions are required to be added in IIS for SAM Agent Auto-Upgrade?

1 year ago

Hari PrasadSummitAI Employee

Forum

Failover concept for Proxy server

As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?

1 year ago

Events Calendar

Leaderboard

The weekly leaderboard resets at midnight IST on Sundays. Now's your chance to take the lead!

Show full leaderboard

Badge winners

Simani Patnaikhas earned the badge Innovator
Simani Patnaikhas earned the badge Product expert
subramanya.lakshminarayanahas earned the badge Innovator

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Employee Login

Username *

E-mail address *

Company *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the SymphonyAI SUMMIT Community

No account yet? Create an account

Employee Login

Official Email ID

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.