🚀 Harness the Power of Cross-Module Efficiency with Our New Features! 🚀
SymphonyAI Enterprise IT
Welcome to the future of ESM! Say goodbye to tedious manual processes and hello to seamless efficiency with Apex’s Workflow Designer. Designed to help businesses streamline operations, our Workflow Designer is your ultimate sidekick in achieving operational excellence. Let's dive into how it can elevate your business processes and bring a smile to your end-users’ faces. 😃 What is Workflow Designer? 🤔 Workflow Designer is a state-of-the-art tool designed to help businesses create, manage, and automate a variety of workflows.Whether you're onboarding new employees, handling IT changes, or managing travel reimbursements, Workflow Designer ensures your operations run like a well-oiled machine. 🕰️ Features and Benefits: Addressing Key Business Challenges 🌟 Imagine having a magic wand that makes creating complex workflows as easy as pie. Workflow Designer’s intuitive, user-friendly interface does just that! With a simple drag-and-drop action, you can build sophisticated workflows in no t
Ever dreamed of automating your workflows in minutes with a simple drag-and-drop interface? Say hello to our Workflow Designer, the game-changer in business process automation! It allows you to visually design, create, and manage workflows like never before—no coding required!💻✨ 🚀 What Makes Workflow Designer a Game-Changer? Gone are the days of complex coding and tedious manual tasks. With Workflow Designer , creating and managing workflows is as easy as drag-and-drop. Whether you're a seasoned developer or a business analyst with no coding background, this tool is built for YOU! 🔥 Key Features at a Glance: Visual Design Interface: 🎨 Construct logical workflows in a matter of minutes with our intuitive drag-and-drop functionality. Connect elements effortlessly and watch your ideas come to life! 10+ Action Components: 🛠️ From static and dynamic approvals to role-based approvals, conditions (if & switch), notifications, creating records, setting values, branching, and joining —
We have “Labels” in our service catalogs that are links to documents in SharePoint that we want people to access and fill out. This results in them being over 200 characters long. Our implementation team made this work somehow by showing this (for example)Click here <a target="_blank" href="https://our.sharepoint.com/:x:/r/sites/OurITServiceManagement/Shared%20Documents/General/Document%">Some Accounting Form</a>Which points to this:https://our.sharepoint.com/:x:/r/sites/OurITServiceManagement/Shared%20Documents/General/Document%20Repository/Some%20Accounting%20SR%20-%20Manual%20Final%20Form.xlsx?d=w99bc75c8a6054fa08fc84f4a5887ce9e&csf=1&web=1&e=k52h4RHas anyone else solved for this? A table or code for instance?
Imagine this: Noah, an asset approver at a bustling tech company, is buried under a mountain of approval requests. Every morning, he sifts through a never-ending queue of assets waiting for his green light. One by one, he clicks through each asset, reading, assessing, and approving. Hours tick by, and Noah finds himself wading through this time-consuming, mind-numbing task, day in and day out. It’s not just monotonous; it’s inefficient, creating a bottleneck that slows down asset deployment and hampers productivity. There must be a better way, right?Well, there is! Enter the game-changing Bulk Approval feature in Apex! The Problem: One-by-One Approval WoesManaging large datasets is no easy feat, especially when it involves the approval of numerous assets simultaneously. Traditional methods, where you approve assets one by one, are time-consuming and inefficient. This old-school approach not only drains precious hours but also wastes resources. Plus, the monotony and repetitiveness incr
Hey IT Pros! 🎉We’re beyond excited to introduce a game-changing update that’s going to revolutionize the way you manage your service records. Say hello to the Create, Link, & Convert functionalities—your new best friends in service management! 💼✨🔗 Link UtilityEver felt the frustration of manually linking assets, incidents, or service requests across different modules? 😤 Those days are over with our Link Utility! This feature allows you to seamlessly connect records across various applications. Whether it’s maintaining parent-child relationships or ensuring every related asset is connected to an incident, you’ve got the power to keep everything in check with just a few clicks. ✅Use Case Highlight: Sam, an analyst, needs to link assets to a particular incident. Thanks to our cross-application linkage, Sam can now easily associate the relevant assets, ensuring all related information is interconnected and easily accessible. No more hunting for missing links! 🔍🔄 Seamless Conversi
Hey there! In today's fast-paced business world, keeping everyone on the same page is absolutely crucial. Especially for companies that depend heavily on IT services, timely notifications about system statuses, incident resolutions, and operational updates can make or break the day. Enter Apex's Notification Designer – your one-stop solution to streamline and supercharge your communication efforts. Let's dive into how this tool can be a game-changer for your business, explore its fantastic features, and uncover its strategic advantages. What is Notification Designer?Think of Notification Designer by Apex as your ultimate communication sidekick. This versatile tool allows you to create, manage, and send various types of notifications through multiple channels like Email, SMS, and MS Teams. With its user-friendly interface, application designers and IT pros can effortlessly templatize notifications, ensuring consistent and efficient communication every time. Key Features of Notification
In the fast-evolving world of IT, agility and efficiency are key to staying ahead of the curve. Enter Platform Studio—your ultimate toolkit for mastering the art of platform customization and management. Whether you're aiming to streamline operations or looking to build robust applications, Platform Studio is your go-to hub for creating, configuring, and optimizing your platform environment with ease.Glimplse of Apex Platform Studio 🔑 Key Capabilities at Your FingertipsImagine having the ability to visualize and manage all the critical elements of your platform—domains, subdomains, applications, and modules—all from one centralized dashboard. Platform Studio does just that, offering a bird’s-eye view of your entire platform topology, ensuring you can manage configurations seamlessly.But that's just the beginning. Platform Studio empowers you with the tools to:🗂️ Organize and Optimize: Structure your platform's elements—be it domains, subdomains, departments, or modules—to enhance se
By default, the work order checkbox should be enabled, similar to how the Incident Management (IM) and Service Request (SR) checkboxes are enabled when the quick search tab is clicked.Version - TAHOE SP3 HF08 B003Customer - On Cloud
Are you ready to say goodbye to mundane, repetitive tasks and hello to a more efficient workflow? Meet Scheduler, your new secret weapon for automating time-consuming activities and bringing order to your daily operations. Let’s explore what Scheduler can do and why it’s about to become your favorite feature in Apex.What is Scheduler?Scheduler in Apex is a feature that allows you to automate and schedule tasks to be conducted at specific times or intervals. Think of it as your digital assistant that ensures routine actions are carried out consistently and efficiently, without the need for manual intervention. By setting predefined times for various tasks, Scheduler helps streamline operations, enhance productivity, and ensures critical processes are executed accurately and on time.Key Features: Standard Events: These are typical tasks scheduled to happen at specific times, like processing emails automatically. Custom Events: Tailored activities scheduled to meet unique conditions, su
Hey, Contract Managers! 📜 Are you tired of sifting through endless folders and missing those crucial renewal dates? 😓 SymphonyAI Enterprise IT has got something exciting just for you!🚀 Introducing Our New Centralized Contract Management feature in Apex! 🚀✨ Why You'll Love It:All-in-One Hub: Say goodbye to scattered documents. Access every contract in one easily searchable location. 🔍 Automated Alerts & Reminders: Never miss a renewal date again! Get notified well in advance. ⏰ Complete Visibility: Link records, track history, and ensure compliance—all in one place. 📊Here’s how the contract would look like.. 👀Imagine the time you'll save ⏳ and the peace of mind you'll gain knowing every contract is managed perfectly. It's time to let automation do the heavy lifting so you can focus on what truly matters: strategy and growth! 💼🌱Ready to take your contract management to the next level? Let's make it happen! 🚀Schedule your demo today!SymphonyAI #Enterprise IT # ITAM # Asset M
Currently,Adobe Acrobat Pro version software and Adobe Free VersionSoftware installed package is showing as Adobe Acrobat(64 - bit) in systems control panel(i.e Program/Features).Due to this , In summit application we couldn’t able to fetch or differentiate the details of Acrobat Adobe pro version software details and Acrobat Free version software. However, in software license mapping we couldn't able to map the exact Adobe Acrobat Pro version software. Hence couldn't able to track the software compliance for Adobe Acrobat Pro version software.
Many SR tickets are referred back to the user and no actions are taken.Every week we take the report and we have to cancel the tickets from the backend.Let us know how the tool can cancel the refer-backed tickets if the user takes no action after X days.
Hello Team,At Adani Project we required Subnet Mask Default Gateway, DHCP Status and HDD Type to be captured from endpoint device into Symphony Console. We require this as a new enhancement in our tool as soon as possible.
Hi Guys, I have a problem revising the notification template for Change Task assignment. I would like to change some parameters in the template, but the template cannot be found in the email notification template by the admin role. Do you have any ideas on how to revise this notification template for Change Task?
If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .
Should the location and department be automatically picked up from Active Directory in the asset inventory, including those attributes? Is this feasible or not?
I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?
Can we able to enable approval reminder mail notification for delegator person for Both SR/CM in version Summit TAHOE SP3 HF10 B005
In which Tahoe build or coming new build bulk creation incident feature will be enabled?
Let's co-create! .. be it via feedback or feature requests. Submit and vote on product ideas.
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