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garikipati.dineshSummitAI Employee

Ongoing Events

CSA LMS SM, AM and BI batch

CSA LMS SM, AM and BI batch has been initiated since 5th June’23 and will continue till 30th June’23.

1 day ago

nupur.PatilSummitAI Employee

Upcoming Events

CSA ILT Training

CSA ILT Training is starting from 19th June 2023, for SM, AM and BI.Nomination window will close on 9th June 2023.Ask your SPOC to reserve your seat.

1 day ago

garikipati.dineshSummitAI Employee

Service Management

Lifecycle of the Incident

This video explains the different stages of the life cycle of an incident, which can be an unplanned interruption or reduction in IT service quality. Incident management involves restoring normal operations and minimizing business impact. Incidents are reported by users or analysts and move through stages of new, assigned, in-progress, resolved, and pending if there are dependencies. Once closed, an incident cannot be reopened, except if the user is dissatisfied with the resolution.http://www.youtube.com/watch?v=gnYdUQbUbtU&list=PL1GxJ6TO-GXBJT4XO3bUYu5XVIXZrKrNP&index=1

130

6 days ago

AravindObserver

Self Learning

Operations ManagementFeature Videos

Below are the Operations Management, Discovery & Orchestration Feature videos:Version: TahoeMeraki UI Feature UpdatesVersion: Denali SP3Improved Search with New Options on the EVENT VIEW Page Enhanced Network and Drawing Board Views

761

6 days ago

nupur.PatilSummitAI Employee

Service Management

End User Dashboard: Quick Actions

End User Edition This video "Quick Actions" explains the different quick actions that users can perform in the tool, including controls like global search, profile tenant selection, and bulletin board when logging in. Users can also delegate their roles and responsibilities to another user for a specific period and view alerts and pending approval requests by clicking on the bell icon. Additionally, users can use the cart option to collect service requests and submit them together.See more

220

14 days ago

robertkObserver

Forum

Integrate Google Sheet (Google Workspace) into Summit

Hi, We have moved from MS365 to Google Workspace and having difficulties in accessing the reporting from Summit. Can this be integrated? Also applies to CI bulk upload as well.

21 days ago

phanvObserver

Forum

Consuming third party API integrations

Currently on Tahoe platform version of Summit, has anyone integrated with third party applications by consuming their API? It doesn’t appear in the platform, outside of using orchestration, that you can develop something to consume a third party API, for example consuming vmWare vCenter’s API to query for asset data to populate the Summit Asset database and schedule it without requiring Summit Profession services to develop custom solutions using third party applications such as powershell and windows scheduler. I’m hoping to understand if there are customer facing capabilities within the Summit platform to accomplish integrations with consuming third party APIs without requiring the purchase of their Orchestration product. Thanks!

30 days ago

Ramakrishna.DwadasiSummitAI Employee

Forum

SAM agent should send only differential data to the proxy server

Currently, the SAM agent is sharing the entire HW and SW information of the end-user machine with the proxy server. The split job will separate the files and it will try to process the files by comparing the data. Here, if we could get only differential data from the SAM agent itself, it will be easy to process and the load will be less on the split job. The XML file size also will be less to process the data and also if the customer has more proxy servers also the data processing will be completed efficiently.

3 months ago

westbemObserver

Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected. Which table within the reporting DataSources is the “Standard Template Status” field stored in? See screenshot attached.

9 months ago

Syed.aObserver

Forum

Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

9 months ago

robertkObserver

Forum

Integrate Google Sheet (Google Workspace) into Summit

Hi, We have moved from MS365 to Google Workspace and having difficulties in accessing the reporting from Summit. Can this be integrated? Also applies to CI bulk upload as well.

21 days ago

phanvObserver

Forum

Consuming third party API integrations

30 days ago

Ramakrishna.DwadasiSummitAI Employee

Forum

SAM agent should send only differential data to the proxy server

3 months ago

westbemObserver

Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

9 months ago

Syed.aObserver

Forum

Query on SR process flow

9 months ago

Simani PatnaikObserver

Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now , Delegator has to login to Portal and check for the tickets pending for approval.

9 months ago

westbemObserver

Forum

"Unauthorized" or "Unapproved" Changes

Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?

9 months ago

bhaskarObserver

Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam

11 months ago

bhaskarObserver

Forum

AD field mapping filter in SR/IM category

Dear Team,We have Azure AD integrated with SummitAI. We need to filter users based on location field. can we map users from one location to assign the SR/IM location Workgroup?For Example:Indian Users based on Location field in AD: IM Workgroup Category for Incident/SR: EUS INDIAChina Users based on Location field in AD: SR Workgroup Category for Incident/SR: EUS CHINAAny leads on it?Thanks in Advance.RegardsBhaskar Badam

1 year ago

lfburlesonObserver

Forum

Denali SP1 - Create link to Asset Detail

How can I create a link to the Asset Detail of a specific Asset? While working on an SR, I can’t link to the asset because it is allocated by Location. I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see. How would I do that?

1 year ago

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