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Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected. Which table within the reporting DataSources is the “Standard Template Status” field stored in? See screenshot attached.

2 months ago

Syed.aObserver

Forum

Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

2 months ago

Simani PatnaikObserver

Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now , Delegator has to login to Portal and check for the tickets pending for approval.

2 months ago

westbemObserver

Forum

"Unauthorized" or "Unapproved" Changes

Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?

3 months ago

bhaskarObserver

Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam

5 months ago

bhaskarObserver

Forum

Shankar DollinSummitAI Employee

Forum

Asset Onboarding

What are the different ways to onboard the assets into SummitAI?

10 months ago

Shankar DollinSummitAI Employee

Forum

Agent Based Asset Discovery

What are pre-requisites for agent based discovery?

10 months ago

westbemObserver

Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

2 months ago

Syed.aObserver

Forum

Query on SR process flow

2 months ago

Simani PatnaikObserver

Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now , Delegator has to login to Portal and check for the tickets pending for approval.

2 months ago

westbemObserver

Forum

"Unauthorized" or "Unapproved" Changes

3 months ago

bhaskarObserver

Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam

5 months ago

bhaskarObserver

Forum

AD field mapping filter in SR/IM category

6 months ago

lfburlesonObserver

Forum

Denali SP1 - Create link to Asset Detail

9 months ago

lfburlesonObserver

Forum

Mobile App for End Users - Customizable?

Can we customize the layout of the Mobile App for End Users? There are items listed that we are not currently using and we would like to remove them.

10 months ago

Shankar DollinSummitAI Employee

Forum

What are the different MIME types are required to be added in IIS for SAM Agent Auto-Upgrade?

What are the different MIME types & their extensions are required to be added in IIS for SAM Agent Auto-Upgrade?

10 months ago

Hari PrasadSummitAI Employee

Forum

Failover concept for Proxy server

As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?

10 months ago

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