Transform Your Data Game: "Filter by Date" in Your Service Portal! 💥
SymphonyAI Enterprise IT
We’re excited to introduce a new enhancement to the service portal that’s set to simplify life for analysts: the "Filter by Date" . Developed in response to the feedbacks, this functionality streamlines data filtering across various modules, saving time and effort.What’s the Buzz About the "Filter by Date" Feature?The "Filter by Date" feature allows analysts to filter data based on specific date ranges across different modules such as incidents, changes, problems, and service requests. Analysts can now apply a common date filter across the entire dashboard, simplifying the process and saving time. Benefits to Analysts: For analysts, this feature offers several advantages: Simplified Filtering: Easily apply date filters by clicking on the filter icon at the top of the dashboard. Choose from relative date options (e.g., today, yesterday, past 7 days, past 30 days) or set a custom date range. Flexible Date Parameters: Specify different date parameters for each widget within the dashboa
Self-Serve Digital Agents: The Future of Instant Support is Here In today's fast-paced digital world, everyone wants things done quickly and smoothly. Imagine getting stuck on a technical issue or needing to check your leave balance and having to wait for hours or even days for someone to help you. Frustrating, right? This is where the self-serve capability of Digital Agents comes to the rescue. By enabling users to independently solve their issues and access information, businesses can not only streamline their operations but also keep their customers happy. Let’s explore what self-serve Digital Agents on Apex are all about, see some real-world examples, and understand how they benefit everyone involved.What is a Digital Agent?AI-powered Digital Agent is a sophisticated virtual assistant designed to streamline and enhance the IT support experience. You can now configure Digital Agent into Apex. Leverage the advanced machine learning algorithms and natural language processing capabilit
The revolutionary Workflow Designer, a powerful feature tailored to automate and streamline your business workflows. Whether you're looking to manage simple tasks or intricate processes, Workflow Designer is here to transform the way your enterprise operates.What is Workflow Designer?Workflow Designer is a versatile, no-code feature that empowers you to automate your business workflows seamlessly. It offers a graphical interface, allowing you to create, modify, and deploy workflows with ease—no coding expertise required. From crafting straightforward approval trains to designing interconnected, multi-step processes, Workflow Designer simplifies it all.Key Benefits of Workflow DesignerNo-Code Experience: The intuitive, drag-and-drop interface eliminates the need for any coding knowledge. This fosters agility and self-sufficiency across the organization. Efficiency and Automation: Say goodbye to manual, error-prone tasks. Workflow Designer enables the automation of routine processes, sig
Efficiency and accuracy are the two pillars of effective data management. Introducing the revolutionary Bulk Import feature, specifically designed to streamline the process of adding asset records in large volumes. Say goodbye 👋 to the time-consuming and error-prone manual entry of each asset, and welcome a solution that saves time ⏳, ensures consistency ✅, and enhances productivity 📈.The ProblemFor asset managers dealing with vast datasets, the traditional method of adding assets one by one is highly inefficient and prone to errors ❌. This not only consumes significant amounts of time ⏱️ but also increases the likelihood of manual entry mistakes, which can further complicate data management and integrity.The Solution: Bulk Import 💡The Bulk Import feature solves these challenges by allowing users to upload multiple asset records at once through a user-friendly interface. This ensures a more streamlined and efficient process for bulk data entry, reduces the potential for manual error
By default, the work order checkbox should be enabled, similar to how the Incident Management (IM) and Service Request (SR) checkboxes are enabled when the quick search tab is clicked.Version - TAHOE SP3 HF08 B003Customer - On Cloud
Many SR tickets are referred back to the user and no actions are taken.Every week we take the report and we have to cancel the tickets from the backend.Let us know how the tool can cancel the refer-backed tickets if the user takes no action after X days.
Want To Increase Analyst Productivity? Bulk Update is Here To help! Imagine eliminating the tedious task of updating records one-by-one and instead, making adjustments to multiple records with minimal effort. Introducing Bulk Update, a transformative feature on Apex! Bulk Update and History buttons for easy navigation. How Will Bulk Update Help Me? Meet Maxwell, an IT Analyst for a tech firm. Maxwell faces challenges such as updating the status of 20 records assigned to him. Manually updating each asset wouldn’t just be time-consuming for him; it also increases the risk of errors. Here’s how the bulk update can help analysts in multiple areas:Increased Efficiency: Picture this; you have hundreds of records to update, and instead of spending hours doing it manually, you can do it all in a fraction of the time. Bulk Update minimizes effort while ensuring accuracy. Improved Accuracy: We all know human error can creep in when dealing with large datasets. Bulk Update minimizes these errors
The Access Control Center in the Apex platform is your go-to hub for configuring authentication methods and managing user roles with unmatched precision. It supports various authentication methods such as form login, SAML, OAuth, and OpenID Connect, ensuring robust security tailored to business needs. It empowers organizations to seamlessly create and manage different user personas, role templates, and map the role templates to the personas, assigning permissions, and setting up persona-specific access levels, thereby enhancing role-based access control. It also simplifies user management, making it easy to create and manage users. Additionally, it allows you to configure customer profiles with whom the organization transacts regularly, thereby enhancing service delivery and operational efficiency.There are 6 key components in Apex Access control center!Access Control Center Authentication: Ensuring rock-solid security tailored to your business is all about verifying user identities th
In today's dynamic business landscape, providing exceptional service within agreed timeframes is crucial for customer satisfaction and business success. SymphonyAI Enterprise IT’s Apex brings you an innovative feature, the SLA Designer, which allows you to customize Service Level Agreements (SLAs) to meet specific operational needs. Whether you're working with external suppliers or coordinating between internal departments, this feature will help you define, monitor, and manage SLAs with precision.What is an SLA?A Service Level Agreement (SLA) is a formal agreement between a service provider and a customer, detailing the services provided and the expected level of service. By clarifying these elements, SLAs ensure accountability and set clear performance standards.Why SLAs MatterEffective SLA management offers numerous benefits:Enhanced Customer Satisfaction: Clear expectations lead to consistent and reliable service delivery. Improved Operational Efficiency: Structured service standar
Hello Team,At Adani Project we required Subnet Mask Default Gateway, DHCP Status and HDD Type to be captured from endpoint device into Symphony Console. We require this as a new enhancement in our tool as soon as possible.
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