Question

SLA Breach Reason

  • 28 March 2024
  • 1 reply
  • 25 views

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If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).
The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .
And also need report with SLA Breach Reason Data with updated by name .


1 reply

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Cheers!

Product Management Team

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