If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).
The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .
And also need report with SLA Breach Reason Data with updated by name .
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Hey Aakash,
That's a fantastic feature suggestion!
And the good news is, this feature is already blazing a trail on our robust and versatile Apex platform.
Learn more about the feature here: https://help.symphonysummitai.com/.
Curious about what Apex can do for you? Contact your Customer Success or Account Management Team for more details.
Cheers!
Product Management Team
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