🚀 Master CI Relations Like a Pro! 🔗💡
SymphonyAI Enterprise IT
Ever wondered how your IT ecosystem stays connected behind the scenes? That’s the magic of CI Relations! ✨👨👩👧👦 Parent & Child CIs – If the Parent sneezes 🤧, the Child might catch a cold!🤝 Peer CIs – Siblings from another system! No impact if one goes down.🛟 Backup CIs – Your superhero sidekick! 🦸♂️ Ready to take over if the main CI fails.🔍 Plus, with Event Correlation, you can stop alert fatigue in its tracks! Only the critical events get your attention – no more chasing false alarms! 🚨➡️✅✅ Quick Root Cause✅ Clear Impact Analysis✅ Smarter Recovery Plans💻 Dive into the CI RELATIONS tab and start linking! Better visibility = better decisions! 🔍🔗 #CMDB #CI #ConfigurationManagement #SmartIT #EventCorrelation #ITSM
Need to know what data is discovery agents capturing? how safe is symphony's discovery agent? what data it is collecting?
Hey tech enthusiasts! 🤖 Are you ready to unlock the secrets of your IT environment? The Discovery Dashboard is here to make your life easier with its stunning pictorial representations and detailed insights into your discovered devices. 🖥️📊✨ Access Like a Pro! ✨Admins, listen up! You can enable access to the DISCOVERY DASHBOARD right from the role template level. This means more visibility and control for your team! 🔍👥 Job Details at a Glance! 📈The JOB DETAILS page is where the action's at! Explore tiles like TOTAL NUMBER OF JOBS, RECURRING JOBS, and more. Click on any tile for an in-depth view by job name, IP address, or status. 🔗📋 🌀 Cool Pie Graphs Galore! 🌀Device By Protocol: Discover which protocols are ruling the roost! 🕹️ Device By Device Type: See what devices are in your network kingdom! 💻 Device By OS Type: Is it a Windows or Linux world? Find out! 🐧🪟 Device By Manufacturer: Uncover the top manufacturers in your fleet! 🏭 Reachability: Check which IPs are keepin
In today’s interconnected IT landscape, seamless data flow between applications is no longer a luxury—it's a necessity. The Integration Hub’s Data Pills and Dynamic Mapping features are revolutionizing how we configure integrations by reducing manual work and making workflows smarter, faster, and more intuitive.🔍 What Are Data Pills?Data Pills are dynamic variables generated from trigger or action steps within a recipe. Think of them as reusable data containers that carry context-rich information (like ticket ID, full name, or timestamp) from one step to another. These pills appear in the Recipe Data Tree, providing structured access to data from all previous steps—making recipe design more intelligent and decision-driven.🔄 Enter Dynamic MappingWhile Data Pills fetch and carry data, Dynamic Mapping determines where and how that data is applied. This powerful feature allows users to configure field relationships independently of the core logic—offering flexibility and reusability acro
Apex:Log mechanism for troubleshooting directly from application (Realtime) in case of issues reported to l1,l2,l3This help reducing time to refer the logs and identify the issue. Required Webservice menu to query the Database and database logs as well.
Hey, Community Members!Ever felt stuck with a tech issue or encountered an error that you just can’t seem to crack? Say hello to your new best friend—Knowledge Management (KM)! 🚀KM is all about creating, maintaining, and sharing solutions to solve common problems. Think of it as the collective brain of our community that helps you tackle those pesky issues without breaking a sweat.Why Do We Create Knowledge Records?Knowledge Records (KRs) are our treasure trove of wisdom for frequently reported errors and issues. From software quirks to hardware hiccups, KRs are your go-to guides, tailor-made for specific environments, locations, or scenarios. Whether you're an end user, analyst, or somewhere in between, KRs ensure no one ever has to reinvent the wheel.What’s In It for End Users?End users, rejoice! With the Knowledge Management Dashboard and End User Dashboard, you can easily access these invaluable KRs. Plus, you can rate them, ensuring that the cream rises to the top. And here’s the
In an era where organizations are striving to do more with less, the reuse of existing assets emerges as a powerful way to optimize operations, save costs, and promote sustainability. Enter the game-changing capability: Asset Reusability.🌟 Why It MattersEvery organization invests heavily in IT and infrastructure assets—laptops, monitors, mobile devices, lab gear, and more. But what happens when a project ends or a user exits?In most cases, those assets remain unused—tied up in departments, untracked, or forgotten.Asset Reusability addresses this gap by enabling you to reuse what you already own. It's a simple, yet highly impactful way to drive: 💰 Cost Optimization: Cut down on unnecessary procurement. 📈 Asset Lifecycle Extension: Get more value from every asset. 🕒 Faster Fulfillment: Instantly meet needs without waiting for new purchases. 🌍 Sustainable IT: Reduce e-waste and carbon footprint. 🔧 What Can You Do with Asset Reusability?✅ 1. Mark Assets as Reusable: Owners or
Once upon a time in the bustling world of customer service, there was a diligent chatbot admin named Jake. Despite his best efforts, he often found himself tangled in a web of cumbersome interfaces and time-consuming testing processes. His organization's chatbots were crucial, but managing them felt like navigating a maze without a map. 😩🗺️Enter Workbench: The Game-Changer!One day, Jake stumbled upon Workbench, a platform designed to transform the chatbot management experience. With its intuitive, user-friendly interface, Jake felt like he had been given a magic wand to navigate the labyrinth. 🪄💡The Magic of Workbench Unleashed: Seamless Testing & Debugging: With Workbench’s integrated emulator and debugger, Jake could test and troubleshoot his digital agents effortlessly, ensuring smooth and error-free performance every time. 🛠️🔍 Powerful Analytics: For the first time, Jake had comprehensive analytics at his fingertips. He could gain valuable insights and track performance
In today's fast-paced digital ecosystem, integrating tools and platforms efficiently is crucial for any enterprise looking to stay ahead. That’s where SymphonyAI Integration Hub steps in — a powerful, cloud-based solution designed to unify enterprise systems, streamline operations, and deliver real-time data synchronization.SymphonyAI Integration Hub🔍 What is SymphonyAI Integration Hub?SymphonyAI Integration Hub is an advanced integration platform tailored for enterprise needs. It connects SymphonyAI’s Service Management application with third-party tools like Salesforce, Slack, ServiceNow, and Shopify — ensuring data is synchronized across systems in real time.Whether you’re managing customer service, sales, IT operations, or business analytics, Integration Hub ensures your teams have access to the most current and consistent information — all without the burden of manual data entry or lag in updates. ✨ Key Features🔄 Real-Time Data SynchronizationThe Integration Hub enables instant
Let us hear what Ben & Marthe are all about….👀Ben: Hey Marthe! 🕵️ I was just diving into Software Metering today and it's super exciting! Have you heard about it?Marthe: Oh, totally, Ben! 🎈 It's like the superhero of software management. Keeps you on track with all those licenses and makes sure you're not overstepping boundaries. 🦸♀️ But tell me more, what's got you so hooked?Ben: Well, imagine this—Software Metering checks out how many installations we have across all our assets and even shows how often they're actually used. 📊 No more paying for unused software! It’s like a magic crystal ball. 🔮Marthe: That’s awesome! 😍 So it's not just about counting licenses?Ben: Exactly! It's also a fantastic tool for avoiding non-compliance risks. Imagine the horror of an audit and finding out you miscounted licenses—yikes! 😱 This helps us keep everything nice and tidy.Marthe: And it must help with the licenses themselves, right? Like keeping track of those pesky volume license keys?
In Asset Inventory management when an asset is in pending acceptance state from the user. The asset should not be available for Allocation, reallocation, movement , deallocation and deactivation.Options currently explored areAuto acceptance after configured no. of days, however this leads during the auto acceptance period the asset is available for asset lifecycle process.Kindly do the needful on the same.
I am creating a report using the IM Ticket Master. I would like to perform a calculation using 2 columns to create a 3rd column. I am trying to use the Expressions box in the Advanced Properties but I do not know where to get the field names from to write the query. Any help is appreciated
If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .
Should the location and department be automatically picked up from Active Directory in the asset inventory, including those attributes? Is this feasible or not?
Hello Team,At Adani Project we required Subnet Mask Default Gateway, DHCP Status and HDD Type to be captured from endpoint device into Symphony Console. We require this as a new enhancement in our tool as soon as possible.
Currently,Adobe Acrobat Pro version software and Adobe Free VersionSoftware installed package is showing as Adobe Acrobat(64 - bit) in systems control panel(i.e Program/Features).Due to this , In summit application we couldn’t able to fetch or differentiate the details of Acrobat Adobe pro version software details and Acrobat Free version software. However, in software license mapping we couldn't able to map the exact Adobe Acrobat Pro version software. Hence couldn't able to track the software compliance for Adobe Acrobat Pro version software.
Requirement: I need to make a category field blank because while creating a ticket from Mail it is mandatory and when the analyst working on the ticket the data is already present analyst will not concentrate on this, and once the ticket is raised then BRD should run and make category blank(Apex).
By default, the work order checkbox should be enabled, similar to how the Incident Management (IM) and Service Request (SR) checkboxes are enabled when the quick search tab is clicked.Version - TAHOE SP3 HF08 B003Customer - On Cloud
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