🚀 Transform Your Workflow with 40+ Integrations in Service Automation!🤝
SymphonyAI Enterprise IT
In today's digital age, safeguarding data integrity and confidentiality is paramount for any organization. When it comes to handling sensitive information, especially through forms, nothing can be left to chance. Enter Form Security—an advanced feature on APEX, designed to regulate access to form fields and maintain data integrity at a granular level. Whether it's incident reporting or managing critical tasks, Form Security ensures that your organization can effectively protect and manage sensitive data. Let’s explore how this feature fortifies data security, with examples and real-world applications to demonstrate its value. 🔍 Overview of Form SecurityForm Security is an essential tool that offers stringent measures to protect sensitive form data, such as personally identifiable information (PII) and protected health information (PHI). Through encryption and persona-based permissions, this feature provides a robust security framework. It ensures that access rights are meticulously as
In the dynamic world of technology, adaptability and efficiency are paramount. As organizations strive to streamline operations and improve productivity, the role of service automation has never been more crucial. We are thrilled to announce a major milestone in our service automation journey – the introduction of 40+ integrations designed to revolutionize the way you work. 🎉The Power of Integrations 🤝Integrations are the unsung heroes of service automation, acting as the connective tissue that harmonizes disparate systems and tools. They enable seamless data flow and process automation across various platforms, eliminating bottlenecks and manual interventions. With our expanded suite of integrations, we are empowering users with the ability to effortlessly connect to a multitude of third-party applications, databases, and services. 🔗Key Benefits 📈1. Enhanced Operational Efficiency 🔄Our platform's robust integration capabilities are a game changer for operational efficiency. By au
In today's fast-paced digital landscape, organizations aim for perfect integration and automation. Enter SymphonyAI Service Automation's revolutionary API Trigger—a powerful solution designed to overcome integration challenges head-on!Struggling with automating workflows across diverse platforms, businesses often find it hard to integrate seamlessly with external systems. The absence of auto-triggered tasks via API calls can hinder operational efficiency and limit innovation. But fret no more—service automation API Trigger is here to change the game.Imagine starting tasks automatically in response to API calls. With SymphonyAI's cutting-edge solution, tasks, processes, and actions are coordinated effortlessly. The API Trigger goes beyond ITSM, facilitating seamless collaboration with third-party systems like CRM, HRMS, and facilities management tools. It's all about leveraging API requests as pivotal events to ignite dynamic automation workflows across your enterprise.Real-time Executi
Existing Process:ITAM triggers Recon mail.User takes action from mail by either selecting Accept/RejectNEW PROPOSAL:ITAM Triggers Recon mailUser must receive the link to ITconnect My asset reconciliation page containing the list of assets with checkboxes to take action like Accept/Asset Transferred/LostIf “Asset transferred” is selected, user will need to enter email address of the user to whom the asset was transferred. A reconciliation mail will be sent to this user. Once they accept the transfer, the database should get updated automatically.If “Asset Lost “, user will be required to upload copy of FIR. If lost inside the plant, then plant head approval must be attached.
Hello, innovators and automation enthusiasts! Are you ready to revolutionize how you monitor and manage automation in your organization? Meet the Service Automation Dashboard from SymphonyAI—a game-changer designed to put real-time insights and enhanced visibility right at your fingertips! What’s in It for You?With the Automation Dashboard, you get: Execution Overview: See a comprehensive summary of automated executions, with success and failure ratios for any given period. This overview helps you zero in on potential issues and take action quickly. Skill Execution Status: Check skill progress in real-time and even drill down into the top executions or most-used categories. With this data, tracking performance across different skillsets has never been easier! Trend Analysis: View historical trends on automated executions. Our trend charts for Total, Active, and Inactive Workflows let you analyze performance over time, ensuring you’re always one step ahead.
As businesses become more dynamic the influx of people into systems is much quicker. This comes with an expectation of quick value realization and faster issue resolutions. The goal: lesser tickets, quicker – self resolutions, more productivity. Businesses are always hunting for ways to boost their key metrics like mean time to resolution (MTTR), first contact resolution (FCR), and customer satisfaction scores. Enter the superhero of ITSM: SymphonyAI’s Summit Enterprise Copilot—an AI-powered wonder that’s ready to shake things up! ⚡ Beating Down Mean Time to Resolution (MTTR) 🏃♂️💨 Our Copilot is a real time-saver, turning long, drawn-out processes into a breeze. It tackles routine tasks and serves up crucial incident data in a flash. Imagine this: when a problem pops up, Copilot jumps into action, delivering a neat summary of the incident's background, what's been done, and what comes next—all on a silver platter. 🥳 This is a game-changer, especially for those teams passing the bat
Apex:Log mechanism for troubleshooting directly from application (Realtime) in case of issues reported to l1,l2,l3This help reducing time to refer the logs and identify the issue. Required Webservice menu to query the Database and database logs as well.
In today’s rapidly evolving world, efficiency is vital. Enter the revolutionary Workflow Designer.With its intuitive drag-and-drop interface, the workflow designer helps streamline complex processes effortlessly. At its core are three transformative utilities: Join, Branch, and Set Value.Imagine needing document approvals from HR, Legal, and Finance. Traditionally, this process involved waiting on each department sequentially. The Join utility in Apex changes the game, enabling simultaneous reviews and ensuring all departments finish before moving forward. This synchronization not only saves time but fosters seamless collaboration.The Branch utility further boosts efficiency by enabling concurrent task execution. Consider our new employee onboarding process: setting up email, payroll, and supervisors all at once, rather than one by one. This approach accelerates the process, ensuring a smooth start for newcomers.The Set Value utility is key for consistency, allowing dynamic variable as
In the bustling kingdom of Techville, automation wizards faced the daunting challenge of deploying applications and building servers efficiently. But within this realm, two heroes emerged, armed with the mighty powers of Multi-Language Support: Alex and Sam. 🏰✨The Quest of Alex: AWS AdventurerAlex set out on a mission to deploy an application on the vast plains of the AWS Cloud. With a Service Request in hand, Alex activated the Service Automation workflow. The journey began with the power of Python, using its magical SDK to initiate AWS provisioning. 🐍🌩️Along the way, a Jenkins job was triggered, seamlessly orchestrating resource creation with Terraform's might. The adventure reached its peak when the mystical “ngnix” container was deployed on the EC2 instance, marking a significant triumph. 🛡️🏆But the quest wasn't over yet! Alex called upon PowerShell to send notifications, update logs, and auto-update the Service Request, ensuring every detail was perfectly aligned. With a flou
If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .
Should the location and department be automatically picked up from Active Directory in the asset inventory, including those attributes? Is this feasible or not?
Hello Team,At Adani Project we required Subnet Mask Default Gateway, DHCP Status and HDD Type to be captured from endpoint device into Symphony Console. We require this as a new enhancement in our tool as soon as possible.
Currently,Adobe Acrobat Pro version software and Adobe Free VersionSoftware installed package is showing as Adobe Acrobat(64 - bit) in systems control panel(i.e Program/Features).Due to this , In summit application we couldn’t able to fetch or differentiate the details of Acrobat Adobe pro version software details and Acrobat Free version software. However, in software license mapping we couldn't able to map the exact Adobe Acrobat Pro version software. Hence couldn't able to track the software compliance for Adobe Acrobat Pro version software.
Requirement: I need to make a category field blank because while creating a ticket from Mail it is mandatory and when the analyst working on the ticket the data is already present analyst will not concentrate on this, and once the ticket is raised then BRD should run and make category blank(Apex).
By default, the work order checkbox should be enabled, similar to how the Incident Management (IM) and Service Request (SR) checkboxes are enabled when the quick search tab is clicked.Version - TAHOE SP3 HF08 B003Customer - On Cloud
Many SR tickets are referred back to the user and no actions are taken.Every week we take the report and we have to cancel the tickets from the backend.Let us know how the tool can cancel the refer-backed tickets if the user takes no action after X days.
Hi Guys, I have a problem revising the notification template for Change Task assignment. I would like to change some parameters in the template, but the template cannot be found in the email notification template by the admin role. Do you have any ideas on how to revise this notification template for Change Task?
I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?
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