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SymphonyAI Enterprise IT
Should the location and department be automatically picked up from Active Directory in the asset inventory, including those attributes? Is this feasible or not?
Hello Team,At Adani Project we required Subnet Mask Default Gateway, DHCP Status and HDD Type to be captured from endpoint device into Symphony Console. We require this as a new enhancement in our tool as soon as possible.
Currently,Adobe Acrobat Pro version software and Adobe Free VersionSoftware installed package is showing as Adobe Acrobat(64 - bit) in systems control panel(i.e Program/Features).Due to this , In summit application we couldn’t able to fetch or differentiate the details of Acrobat Adobe pro version software details and Acrobat Free version software. However, in software license mapping we couldn't able to map the exact Adobe Acrobat Pro version software. Hence couldn't able to track the software compliance for Adobe Acrobat Pro version software.
Every morning, the service desk was a whirlwind. Alex, the team lead, faced countless IT support tickets. Despite his hard work, things were chaotic.Enter the solution: an Enterprise Service Management System. The organization embraced this innovation to bring order and efficiency.At the heart of this transformation was SymphonyAI's Apex, the true superhero behind the success. The system automated ticket assignments, ensuring tasks went to the right person. This let the team focus on solving problems quickly.Urgent issues were prioritized swiftly. The knowledge base became an organized hub of solutions, easy to access and always updated.Escalations reached the right people quickly, with clients getting timely updates. Real-time dashboards replaced clunky reports, offering clear insights.With Apex, Alex's team became efficient and motivated. Clients noticed the fast, effective service.Alex saw how the system turned chaos into control, making the team stronger.Key Features and Benefits:A
Stay in the Loop with SymphonyAI Enterprise IT’s Live Feed! 📡 Get ready to supercharge your workflow with SymphonyAI’s cutting-edge service automation Live Feed feature! 🎉 Keep an eagle eye on ticket execution in real-time, thanks to seamless log streaming. 📈🔍🌟 Key Features:Customizable Views: Tailor your feed with integrated filters to see exactly what you need! 🎛️🔧 ON/OFF Toggle: Control your view with a simple toggle. 📲💡 Status Tabs: Spot successes, failures, or track everything with ease! ✅❌🔄Why It Matters:Organizations often struggle without a robust tracking system, leading to blind spots in workflow management. 🚫🔄 SymphonyAI's Live Feed changes the game by offering immediate insights, identifying bottlenecks, and boosting decision-making! 🎯📊Real-Life Magic:Software Installation: Watch in real-time as software is installed with minimal effort. Once done, get instant success updates. 💻✅ Mailbox Settings on O365: Track every step of O365 mailbox setups. See instant u
Requirement: I need to make a category field blank because while creating a ticket from Mail it is mandatory and when the analyst working on the ticket the data is already present analyst will not concentrate on this, and once the ticket is raised then BRD should run and make category blank(Apex).
Discover renewed control and security with Apex's Access Control Center, tailored for Enterprise IT environments seeking precision in access management. Apex delivers unparalleled ease and granularity in handling user roles, ensuring both security and efficiency. Let’s explore how Apex can revolutionize your operations. What Are Roles? 💻 In Apex, roles are predefined sets of permissions that dictate user actions within the system. Think of them as custom keys tailored to unlock specific resources. In an enterprise context, roles ensure that employees can access the necessary tools to perform their tasks while safeguarding sensitive information. Granular Control with Apex 🎯 Apex empowers administrators with a robust role management system that allows for precise permission configurations. This means Enterprise IT teams can tailor roles to meet the unique needs of different departments, whether it's Finance, HR, or Development, ensuring everyone has just the right access. Role Template
Do repetitive tasks bog down your day? It's time for a change. Meet the Scheduler – your new automation sidekick that's here to save the day! 🦸♂️Designed to streamline and simplify, the SymphonyAI Enterprise IT’s Scheduler tackles everything from standard jobs like email parsing and exchange mailbox management or custom events such as creating records, updating fields, and calling APIs – the Scheduler has got you covered.Key Capabilities to Supercharge Your Processes:🔧 Automate with Precision: The Scheduler handles it all, from parsing emails to automating routine tasks like creating records, updating fields, notifying recipients, and even calling APIs. You set the rules, and it takes care of the rest, executing everything precisely and error-free. 🎯🎯 Effortless Automation: Configure tasks in a snap with our intuitive five-step process. Set them to run one-time, daily, weekly, or even monthly. The Scheduler adapts to your needs, ensuring timely and consistent task completion.🔍 Tr
In today’s tech-driven world, digital agents play a pivotal role in enhancing user experiences. However, many struggle with accurately recognizing user intents, understanding contextual nuances, and extracting relevant entities, leading to less engaging interactions.🚀 Our Solution: Advanced NLU Mechanism 🚀We’ve developed an advanced Natural Language Understanding (NLU) mechanism that enhances intent recognition, understands nuanced user inputs, and efficiently extracts entities. Dynamic slot handling further refines the system with preconfigured intents, ensuring precise, personalized, and context-aware interactions.🔑 Key Capabilities:🧠 Intent Recognition: Accurate identification and continuous refinement for precise responses. 💬 Conversational Flows: Custom flows for natural, engaging dialogues. 🔍 Entity Extraction: Efficient extraction and fine-tuning for greater accuracy. 🔒 Slot Tagging: Dynamic storage of key parameters for specific actions. 🌐 Language Identification: Detec
Hey Community! 🌟We all know managing non-fixed assets and software inventory can be a real headache. From keeping track of accessories, consumables, and software to sending timely notifications and generating detailed insights, the struggle is real! But fear not, we’ve got just the solution for you! Here’s why you’ll love our latest asset inventory tool:🌟 Why You Need This:🔥 Instant Asset Addition:Add assets to your inventory with just one click! Be it accessories, consumables, or software – you name it, we’ve got it! Plus, updating existing records is a breeze!🔗 Seamless Record Linking:Link records across different modules and asset types. Now, you can have a holistic view of all your assets in one place!🕒 Real-Time Notifications:Stay in the loop with real-time notifications! 📲 Whenever assets are added or modified, all respective stakeholders will be instantly notified. No more missing out on critical updates!🔍 Advanced Filters:Configure columns and custom views to get a compr
By default, the work order checkbox should be enabled, similar to how the Incident Management (IM) and Service Request (SR) checkboxes are enabled when the quick search tab is clicked.Version - TAHOE SP3 HF08 B003Customer - On Cloud
Many SR tickets are referred back to the user and no actions are taken.Every week we take the report and we have to cancel the tickets from the backend.Let us know how the tool can cancel the refer-backed tickets if the user takes no action after X days.
Hi Guys, I have a problem revising the notification template for Change Task assignment. I would like to change some parameters in the template, but the template cannot be found in the email notification template by the admin role. Do you have any ideas on how to revise this notification template for Change Task?
If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .
I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?
Can we able to enable approval reminder mail notification for delegator person for Both SR/CM in version Summit TAHOE SP3 HF10 B005
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