Hey, Community Members!
Ever felt stuck with a tech issue or encountered an error that you just can’t seem to crack? Say hello to your new best friend—Knowledge Management (KM)! 
KM is all about creating, maintaining, and sharing solutions to solve common problems. Think of it as the collective brain of our community that helps you tackle those pesky issues without breaking a sweat.
Why Do We Create Knowledge Records?
Knowledge Records (KRs) are our treasure trove of wisdom for frequently reported errors and issues. From software quirks to hardware hiccups, KRs are your go-to guides, tailor-made for specific environments, locations, or scenarios. Whether you're an end user, analyst, or somewhere in between, KRs ensure no one ever has to reinvent the wheel.
What’s In It for End Users?
End users, rejoice! With the Knowledge Management Dashboard and End User Dashboard, you can easily access these invaluable KRs. Plus, you can rate them, ensuring that the cream rises to the top. And here’s the kicker: when you're logging an incident or service request, helpful KR tips may pop up, guiding you to troubleshoot your issue on the spot. Who knew solving problems could be this simple? 
A Handy Tool for Analysts, Too!
Analysts can leverage KRs to speed up their troubleshooting process, delivering quick resolutions and keeping everyone happy and productive. It’s like having a cheat sheet for success!
Meet the Knowledge Management Dream Team:
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Authors: They’re the ones crafting these gems of wisdom. Typically, analysts take the lead, but in some cases, end users might also step up.
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Authorizers: Workgroup Owners who ensure KRs are up to snuff before giving their seal of approval.
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Approvers: They verify and green-light the KRs, making sure everything's good to go.
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Publishers: The final gatekeepers, they ensure the approved KRs reach you, ready to solve your problems.
The Knowledge Record Life Cycle:
Behind every KR is a meticulous process of creation, authorization, approval, and publishing—a true team effort to bring you the best. 
In essence, Knowledge Management is your fast pass to solutions. It’s the tool that empowers you to tackle challenges head-on and resolve issues efficiently. Together, let’s harness this power to enhance our community, one Knowledge Record at a time!
Stay curious and keep exploring! 
