Question

SLA Service Window Based on Specific Categories for different Priorities

4 years ago
May 4, 2021
0 replies
25 views

shubham.jain
Voyager

Can we configure the specific SLA service window based on Specific categories and priorities?

Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets.

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