Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser. - Whether this will change the status from any open status to Resolved/Closed Status. - This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket) Refer below link for details : https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser

Question

Notification Parser : Enable Auto-Resolution of External Tickets

Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser.
- Whether this will change the status from any open status to Resolved/Closed Status.
- This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket)
Refer below link for details :
https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser

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