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  • 54 Topics
  • 53 Replies

54 Topics

A
Voyager
AakashVoyager
asked in Forum

SLA Breach Reason

If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .

1
K
New Comer
3 days ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum

Asset Inventory

Should the location and department be automatically picked up from Active Directory in the asset inventory, including those attributes? Is this feasible or not?

0
rajat.goel
Voyager
21 days ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum

🚀 Elevating Security Standards with SymphonyAI Enterprise IT

 In the modern era of digital technology, ensuring the protection of sensitive information is of utmost importance. Each organization utilizes transaction forms to gather and handle data essential for their business operations. With the growing dependence on digital forms for data management, it becomes crucial to incorporate robust security measures into their design. SymphonyAI Enterprise IT's Form Designer provides advanced security functionalities aimed at safeguarding sensitive data from unauthorized access and breaches, thereby guaranteeing that only the appropriate users have access to the relevant forms and data. One of the primary security enhancements provided by Form Designer is the encryption of Personally Identifiable Information (PII) fields. Through encryption, organizations can safeguard sensitive data, ensuring its protection even in the event of unauthorized access. This supplementary security layer reinforces the existing secure forms, effectively reducing the potent

150
surendra.das
Community Admin
28 days ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum

🚀 Elevate every interaction with the magic of AI !

Turn every conversation into an exceptional experience Resolve issues faster, improve productivity and save costs with the power of AIAnytime, anywhere availability: Offer an unparalleled level of support with the AI-powered SymphonyAI Digital Agent available 24/7 so employees can access excellent service anytime, anywhere.   Self-service experience: Deliver employees an engaging self-service experience and empower them to solve problems independently. The SymphonyAI Digital Agent understands the context of user intent and utilizes machine reasoning to determine the best course of action.   Saving millions: By automatically resolving 30 – 40% of service requests, the AI-powered SymphonyAI Digital Agent drives significant cost savings for your organization. Reduce operational expenses, improve efficiency, and achieve better business value by automating routine tasks and freeing up resources. Improved agent productivity: The SymphonyAI Digital Agent efficiently handles and resolves L1 is

180
Ayyappan.Swaminathan
Community Admin
1 month ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum

Productivity Gains from Effective Onboarding!Blog

 SymphonyAI Enterprise IT's onboarding & offboarding solution, makes the last day as pleasing as the first. Know moreGet Employees Productive From Day One  We have heard many stories about new employees needing to wait days or weeks for everything they need to start their new job! They might get enough to start working on day one, but they’re likely not as productive as they could and should be. Such onboarding issues not only adversely affect employee productivity but also employee retention and the employer’s reputation. To help, organizations need an onboarding “day one productivity” solution that also applies the same vigor to employee offboarding. The importance of efficient employee onboardingEmployee onboarding and offboarding capabilities are crucial to an organization’s success and significantly impact the employee experience. However, too often, manual tasks such as emailing forms and storing repetitive information across the multiple involved business functions delay the

150
surendra.das
Community Admin
1 month ago
D
Voyager
david_n_m_bondVoyager
asked in Forum

API: "All fields for all CIs"

I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?

3
P
Voyager
1 month ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum

💡Design Studio - Unleash the power !

Create workflows that deliver great experiences Create inspirational designs or personalized experiences that your users will love.Design Studio benefits Centralize your management Centralize your management quickly and easily create and manage all workflows, configurations, and applications. Design Studio is the single console to manage enterprise service management and asset management applications. A robust set of designers with built in controls and template span workflows, forms, notifications, SLAs, business rules, and dashboards. Create workflows effortlessly With 50+ built-in controls, low-code/no-code, and a plethora of features, you can bring custom unique workflows to life quickly and easily with SymphonyAI Design Studio. The possibilities are endless: forms of any complexity, approval processes, or business rules. Whatever workflow you want to create in, SymphonyAI has what you need to make it exceptional.    Elevate user experiences Deliver an engaging experience across mu

380
Ayyappan.Swaminathan
Community Admin
1 month ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum

All new Apex - Go beyond !

AI-Powered IT and Enterprise WorkflowsRedefine enterprise service management with AIRoll out services faster and boost enterprise productivityGet startedDeliver responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI.Rapid application rolloutLow-code/no-code capabilities mean IT teams can efficiently launch and manage services at lightning speed.Automate enterprise servicesEliminate manual processes and automate service needs all the way from IT to HR, facilities, finance, or even marketing.Rapid, centralized service managementBring all service needs under single portal to improve employee experiences and resolve requests faster.Accelerate productivityWith AI-powered self-service and more than 50 modern controls, form designers, and form builders, you can bring enterprise productivity ideas to reality faster.Scalable flexibilityScale as your needs evolve through

491
Soumyadip.Chatterjee
New Comer
1 month ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum

Product Adoption made easy!

In today's fast-paced digital landscape, businesses are constantly challenged to adapt to emerging technologies to remain competitive. Digital adoption, the process of integrating digital tools and technologies into an organization's workflows and processes, has become crucial for success. However, achieving successful digital adoption requires more than just implementing new software or tools—it requires a comprehensive strategy that addresses the needs of both the organization and its employees.To facilitate seamless integration and enhance user experience within our Apex platform for POCs, we've introduced a guided walkthrough feature. This feature aims to empower our customers, partners, and prospects to adapt to our product effortlessly, enabling them to make informed decisions and ultimately improving conversion rates. The guided tour not only encompasses predefined flows and checklists but is meticulously crafted, aligning with key strategic objectives.We've meticulously outline

140
surendra.das
Community Admin
2 months ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum

Bulk Incident feature

In which Tahoe build or coming new build bulk creation incident feature will be enabled? 

1
R
New Comer
8 months ago
R
Voyager
robertkVoyager
asked in Forum

Integrate Google Sheet (Google Workspace) into Summit

Hi, We have moved from MS365 to Google Workspace and having difficulties in accessing the reporting from Summit. Can this be integrated?  Also applies to CI bulk upload as well.

3
R
New Comer
10 months ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum

How to deallocate one of the user when the asset is allocated in multiple user allocation?

How to deallocate one of the user when the asset is allocated in multiple user allocation?Customer, added 3 users via multiple user allocation, since they are working on rotating shifts. If one user left the organization, customer needs to remove one of the user and add new user for the same. How can I do that?

1
Ashwashana26
New Comer
10 months ago
phanv
Voyager
phanvVoyager
asked in Forum

Consuming third party API integrations

Currently on Tahoe platform version of Summit, has anyone integrated with third party applications by consuming their API? It doesn’t appear in the platform, outside of using orchestration, that you can develop something to consume a third party API, for example consuming vmWare vCenter’s API to query for asset data to populate the Summit Asset database and schedule it without requiring Summit Profession services to develop custom solutions using third party applications such as powershell and windows scheduler. I’m hoping to understand if there are customer facing capabilities within the Summit platform to accomplish integrations with consuming third party APIs without requiring the purchase of their Orchestration product. Thanks!

1
R
New Comer
11 months ago
R
Voyager
Ramakrishna.DwadasiVoyager
asked in Forum

SAM agent should send only differential data to the proxy server

Currently, the SAM agent is sharing the entire HW and SW information of the end-user machine with the proxy server. The split job will separate the files and it will try to process the files by comparing the data. Here, if we could get only differential data from the SAM agent itself, it will be easy to process and the load will be less on the split job. The XML file size also will be less to process the data and also if the customer has more proxy servers also the data processing will be completed efficiently. 

0
R
Voyager
1 year ago
W
Voyager
westbemVoyager
asked in Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected.   Which table within the reporting DataSources is the “Standard Template Status” field stored in?  See screenshot attached.

3
R
New Comer
1 year ago
S
Voyager
Syed.aVoyager
asked in Forum

Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level  other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

1
R
New Comer
1 year ago
S
Voyager
Simani PatnaikVoyager
asked in Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now  , Delegator has to login to Portal and check for the tickets pending for approval.

1
R
New Comer
1 year ago
W
Voyager
westbemVoyager
asked in Forum

"Unauthorized" or "Unapproved" Changes

Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?  

2
W
Voyager
1 year ago
B
Voyager
bhaskarVoyager
asked in Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam   

1
R
New Comer
1 year ago
B
Voyager
bhaskarVoyager
asked in Forum

AD field mapping filter in SR/IM category

Dear Team,We have Azure AD integrated with SummitAI. We need to filter users based on location field. can we map users from one location to assign the SR/IM location Workgroup?For Example:Indian Users based on Location field in AD:    IM Workgroup Category for Incident/SR: EUS INDIAChina Users based on Location field in AD:     SR Workgroup Category for Incident/SR: EUS CHINAAny leads on it?Thanks in Advance.RegardsBhaskar Badam

1
R
New Comer
1 year ago
lfburleson
Voyager
lfburlesonVoyager
asked in Forum

Denali SP1 - Create link to Asset Detail

How can I create a link to the Asset Detail of a specific Asset?    While working on an SR, I can’t link to the asset because it is allocated by Location.   I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see.   How would I do that?

4
lfburleson
Voyager
2 years ago
lfburleson
Voyager
lfburlesonVoyager
asked in Forum

Mobile App for End Users - Customizable?

Can we customize the layout of the Mobile App for End Users?   There are items listed that we are not currently using and we would like to remove them.

1
R
New Comer
2 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum

Asset Onboarding

What are the different ways to onboard the assets into SummitAI?

1
T
New Comer
2 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum

Agent Based Asset Discovery

What are pre-requisites for agent based discovery?

1
T
New Comer
2 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum

What is the procedure to auto-upgrade the SAM Agents?

What is the procedure to auto-upgrade the SAM Agents? Is there any Document for the same?

1
T
New Comer
2 years ago

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