How can I create a link to the Asset Detail of a specific Asset? While working on an SR, I can’t link to the asset because it is allocated by Location. I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see. How would I do that?
Question
Denali SP1 - Create link to Asset Detail
+1The requested functionality is currently not available in the product.
Currently,We can search and link the store assets under service request module. (SR » Relationship tab » Link » Asset)
Please try the below workaround to link the allocated asset to SR:
We can move all the allocated and store assets to CMDB using CMDB export option then we can link the CI's to SR.
Here, we can see the CI's under SR » Relationship tab, and also we can see the relation between the CI and the asset details under the CI » relationship tab.
Step 1 :
Please import the asset from Asset Management to CMDB using CMDB EXPORT option.
https://docs.symphonysummitai.com/display/DS/Export+New+CI+from+Asset
Step 2 : Please Link the CI under SR.
Please Go To » SR » Relationship tab.
Click on the LINK » Configuration Item.
Search for the CI using the Filters.(We can search the CI details by using IP address , Hostname , serial no, classification )
Select the Asset » Click on the Link.
The CI (Asset) will be linked to the SR.
+1+1That’s too bad. It would be nice to send another analyst a direct link to the asset details of a particular asset.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.