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  • 43 Topics
  • 42 Replies

43 Topics

lfburleson
lfburlesonObserver
asked in Forum

Access by Tenant

Denali SP1 - How do I restrict access to a Tenant to a select group of users?  I need only a select few people to have access to a newly defined Tenant.   So, I will haveDomain1 -  Tenant1 and Tenant 2User1 will need access to Tenant1 and Tenant2User2 will only need access to Tenant1. How do I accomplish this ?

1
R
SummitAI Employee
1 year ago
lfburleson
lfburlesonObserver
asked in Forum

Denali SP1 - Create link to Asset Detail

How can I create a link to the Asset Detail of a specific Asset?    While working on an SR, I can’t link to the asset because it is allocated by Location.   I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see.   How would I do that?

4
lfburleson
1 year ago
Hari Prasad
SummitAI Employee
Hari PrasadSummitAI Employee
asked in Forum

Failover concept for Proxy server

As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?

4
HSRD
SummitAI Employee
1 year ago
W
westbemObserver
asked in Forum

"Unauthorized" or "Unapproved" Changes

Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?  

2
W
7 months ago
lfburleson
lfburlesonObserver
asked in Forum

Mobile App for End Users - Customizable?

Can we customize the layout of the Mobile App for End Users?   There are items listed that we are not currently using and we would like to remove them.

1
R
SummitAI Employee
1 year ago
D
SummitAI Employee
Dinesh VenkatesanSummitAI Employee
asked in Forum

How to remove my asset list option from end user dashboard?

Is there any option to remove my asset list option for the end-user dashboard? but this option should visible to the analyst.

3
Hari Prasad
SummitAI Employee
1 year ago
B
bhaskarObserver
asked in Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam   

1
R
SummitAI Employee
8 months ago
S
SummitAI Employee
Shankar DollinSummitAI Employee
asked in Forum

Agent Based Asset Discovery

What are pre-requisites for agent based discovery?

1
T
SummitAI Employee
1 year ago
S
SummitAI Employee
swapnil sonawaneSummitAI Employee
asked in Forum

How to configure ADFS SAML in SummitAI?

Please suggest, how to configure ADFS SAML in SummitAI? 

1
V
SummitAI Employee
2 years ago
W
westbemObserver
asked in Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected.   Which table within the reporting DataSources is the “Standard Template Status” field stored in?  See screenshot attached.

3
R
SummitAI Employee
6 months ago
S
SummitAI Employee
Shankar DollinSummitAI Employee
asked in Forum

Asset Onboarding

What are the different ways to onboard the assets into SummitAI?

1
T
SummitAI Employee
1 year ago
S
Simani PatnaikObserver
asked in Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now  , Delegator has to login to Portal and check for the tickets pending for approval.

1
R
SummitAI Employee
6 months ago
B
bhaskarObserver
asked in Forum

AD field mapping filter in SR/IM category

Dear Team,We have Azure AD integrated with SummitAI. We need to filter users based on location field. can we map users from one location to assign the SR/IM location Workgroup?For Example:Indian Users based on Location field in AD:    IM Workgroup Category for Incident/SR: EUS INDIAChina Users based on Location field in AD:     SR Workgroup Category for Incident/SR: EUS CHINAAny leads on it?Thanks in Advance.RegardsBhaskar Badam

1
R
SummitAI Employee
10 months ago
Hari Prasad
SummitAI Employee
Hari PrasadSummitAI Employee
asked in Forum

Nmap in Agent less discovery

Since we are using Agent-less discovery for Network devices, why we are using a Network mapper in the agentless discovery?

2
Hari Prasad
SummitAI Employee
1 year ago
D
SummitAI Employee
Dinesh VenkatesanSummitAI Employee
asked in Forum

SR Approval Mail Notification

Is there any option/configuration to show catalog attribute/description details in the SR approval notification mail template?

2
H
SummitAI Employee
2 years ago
V
SummitAI Employee
vivekSummitAI Employee
asked in Forum

Is there any difference between summit online customer license and offline customer license?

Is there any difference between summit online customer license and offline customer license?

2
S
SummitAI Employee
1 year ago
S
SummitAI Employee
ShahidSummitAI Employee
asked in Forum

Remote Desktop sharing - standard

Is standard Remote access is possible from one network subnet to another network subnet even if traffic is allowed across subnets? 

2
S
SummitAI Employee
1 year ago
V
SummitAI Employee
Vijay MudaliarSummitAI Employee
asked in Forum

Notification Parser : Enable Auto-Resolution of External Tickets

Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser. - Whether this will change the status from any open status to Resolved/Closed Status. - This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket) Refer below link for details : https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser

0
V
SummitAI Employee
1 year ago
V
SummitAI Employee
vivekSummitAI Employee
asked in Forum

How do we configure workgroup specific FROM EMAIL ID for email delivery in SummitAI?

How do we configure workgroup specific FROM EMAIL ID for email delivery in SummitAI?

1
shubham.jain
SummitAI Employee
1 year ago
D
SummitAI Employee
Dinesh VenkatesanSummitAI Employee
asked in Forum

Service Request catalog to visible based on role access

Is there any configuration to visible service request catalog based on role template access? For example, consider as five catalogs (1,2,3,4,5), if you have end user with access only visible (2,4) catalogs remaining catalogs should disabled? If you have analyst access should visible all catalogs(1,2,3,4,5). Is there any configuration (front end or back end)to achieve this?

2
D
SummitAI Employee
1 year ago
shubham.jain
SummitAI Employee
shubham.jainSummitAI Employee
asked in Forum

SLA Service Window Based on Specific Categories for different Priorities

Can we configure the specific SLA service window based on Specific categories and priorities? Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets. 

0
shubham.jain
SummitAI Employee
1 year ago
Hari Prasad
SummitAI Employee
Hari PrasadSummitAI Employee
asked in Forum

Vulnerability for “Microsoft SQL Server Compact v3.5

Customer security check application detected vulnerability for Microsoft SQL Server Compact v3.5 on Summit app server and this needs to be remediated. Can we ask the customer to update the latest version (4.0) of Microsoft SQL server compact supports Summit application or if its not required can we directly uninstall the same?. 

1
P
SummitAI Employee
1 year ago
S
Syed.aObserver
asked in Forum

Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level  other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

1
R
SummitAI Employee
6 months ago
A
Anonymous
asked in Forum

How we can edit/add MIB OID's in DENALI SP1 HF06 Version?

How we can edit/add MIB OID's in DENALI SP1 HF06 Version? Currently on SNMP discovery for a Cisco Devices, model numbers are not reflecting as expected. Customer has come up with MID’s but can we able to alter those MID’s from Front, if yes, Can anyone help on the steps. ??  

1
M
SummitAI Employee
1 year ago
P
SummitAI Employee
PSKSummitAI Employee
asked in Forum

Proxy connection with Application on TLS1.2

Does SummitAI proxy server connect to Application on TLS 1.2?

1
M
SummitAI Employee
1 year ago

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