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If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).
The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .
And also need report with SLA Breach Reason Data with updated by name .

Hey Aakash,

That's a fantastic feature suggestion!

And the good news is, this feature is already blazing a trail on our robust and versatile Apex platform.

Learn more about the feature here: https://help.symphonysummitai.com/.

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Cheers!

Product Management Team


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