AD field mapping filter in SR/IM category

  • 27 April 2022
  • 1 reply

Badge +1

Dear Team,

We have Azure AD integrated with SummitAI. We need to filter users based on location field. can we map users from one location to assign the SR/IM location Workgroup?

For Example:

Indian Users based on Location field in AD:    IM Workgroup Category for Incident/SR: EUS INDIA

China Users based on Location field in AD:     SR Workgroup Category for Incident/SR: EUS CHINA

Any leads on it?

Thanks in Advance.


Bhaskar Badam

1 reply

Userlevel 1

Please try the following configuration to route the incident / request to workgroups based on the locations.

Incident Management: Please create location-based workgroups and map the respective location under Locations by selecting the checkboxes.

Admin >> infrastructure>> Workgroup >> Locations(checkbox) >> Select the location checkboxes.

Service Request: Please create location-based work groups and do the location and workgroup mapping under Catalog.

Catalog > Edit Service Catalog >> ADDITIONAL INFO >> Log Service Request in User's Location

Mapping: Location-Workgroup