How can I create a link to the Asset Detail of a specific Asset? While working on an SR, I can’t link to the asset because it is allocated by Location. I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see. How would I do that?
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The requested functionality is currently not available in the product.
Currently,We can search and link the store assets under service request module. (SR » Relationship tab » Link » Asset)
Please try the below workaround to link the allocated asset to SR:
We can move all the allocated and store assets to CMDB using CMDB export option then we can link the CI's to SR.
Here, we can see the CI's under SR » Relationship tab, and also we can see the relation between the CI and the asset details under the CI » relationship tab.
Step 1 :
Please import the asset from Asset Management to CMDB using CMDB EXPORT option.
Step 2 : Please Link the CI under SR.
Please Go To » SR » Relationship tab.
Click on the LINK » Configuration Item.
Search for the CI using the Filters.(We can search the CI details by using IP address , Hostname , serial no, classification )
Select the Asset » Click on the Link.
The CI (Asset) will be linked to the SR.
Currently, this is not available in the product by design.
That’s too bad. It would be nice to send another analyst a direct link to the asset details of a particular asset.