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SymphonyAI Enterprise IT
As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?
How can I create a link to the Asset Detail of a specific Asset? While working on an SR, I can’t link to the asset because it is allocated by Location. I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see. How would I do that?
I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected. Which table within the reporting DataSources is the “Standard Template Status” field stored in? See screenshot attached.
Is there any option to remove my asset list option for the end-user dashboard? but this option should visible to the analyst.
Hi, We have moved from MS365 to Google Workspace and having difficulties in accessing the reporting from Summit. Can this be integrated? Also applies to CI bulk upload as well.
Below are the Operations Management, Discovery & Orchestration Feature videos:Version: TahoeMeraki UI Feature UpdatesVersion: Denali SP3Improved Search with New Options on the EVENT VIEW Page Enhanced Network and Drawing Board Views
This video explains the different stages of the life cycle of an incident, which can be an unplanned interruption or reduction in IT service quality. Incident management involves restoring normal operations and minimizing business impact. Incidents are reported by users or analysts and move through stages of new, assigned, in-progress, resolved, and pending if there are dependencies. Once closed, an incident cannot be reopened, except if the user is dissatisfied with the resolution.http://www.youtube.com/watch?v=gnYdUQbUbtU&list=PL1GxJ6TO-GXBJT4XO3bUYu5XVIXZrKrNP&index=1
I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?
Denali SP1 - How do I restrict access to a Tenant to a select group of users? I need only a select few people to have access to a newly defined Tenant. So, I will haveDomain1 - Tenant1 and Tenant 2User1 will need access to Tenant1 and Tenant2User2 will only need access to Tenant1. How do I accomplish this ?
Is there any difference between summit online customer license and offline customer license?
Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?
Is standard Remote access is possible from one network subnet to another network subnet even if traffic is allowed across subnets?
If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .
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