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Unlocking the Future of User Experience with Apex: A Modern Tale 🌟

12 days ago

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Queries

Queries

Ask the Community | Help Others

122 Topics

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Newest first

Dinesh VenkatesanVoyager

asked in Forum

How to remove my asset list option from end user dashboard?

Is there any option to remove my asset list option for the end-user dashboard? but this option should visible to the analyst.

703

3 years ago

Hari PrasadVoyager

asked in Forum

Nmap in Agent less discovery

Since we are using Agent-less discovery for Network devices, why we are using a Network mapper in the agentless discovery?

562

3 years ago

Hari PrasadVoyager

asked in Forum

Mail to Incident feature, required plan text in place of signature image

Currently, on mail to ticket functionality, we don't have plain text enhancement over a symptom and description on our summit versions, where we are getting a signature image in place of Plain text.Is it possible, since it is already available in the BI report.

330

3 years ago

vivekApprentice

asked in Forum

Is there any difference between summit online customer license and offline customer license?

282

3 years ago

ShahidVoyager

asked in Forum

Remote Desktop sharing - standard

Is standard Remote access is possible from one network subnet to another network subnet even if traffic is allowed across subnets?

552

3 years ago

Dinesh VenkatesanVoyager

asked in Forum

Service Request catalog to visible based on role access

Is there any configuration to visible service request catalog based on role template access? For example, consider as five catalogs (1,2,3,4,5), if you have end user with access only visible (2,4) catalogs remaining catalogs should disabled? If you have analyst access should visible all catalogs(1,2,3,4,5). Is there any configuration (front end or back end)to achieve this?

352

3 years ago

shubham.jainVoyager

asked in Forum

SLA Service Window Based on Specific Categories for different Priorities

Can we configure the specific SLA service window based on Specific categories and priorities? Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets.

250

3 years ago

vivekApprentice

asked in Forum

How do we configure workgroup specific FROM EMAIL ID for email delivery in SummitAI?

251

3 years ago

vivekApprentice

asked in Forum

Does adding only analyst role template without giving admin->analyst access to a user count as a license consumption?

If a SummitAI user has been given an analyst access via Admin->Analyst and then analyst level role template via User access tab in the user list, and now suppose analyst access is removed from Admin->Analyst, and suppose he has to be kept as an end-user, does his analyst role template checkbox also need to be removed mandatorily, does keeping only analyst role template still count as license consumed only based on role template?

170

3 years ago

Shankar DollinVoyager

asked in Forum

What are the different MIME types that are required to be added in IIS for Patch Management?

What are the different MIME types & it’s extension that are required to be added in IIS for Patch Management?

3 years ago

Shankar DollinVoyager

asked in Forum

Asset Category

How can I import the Asset Categories bulk through excel sheet?

130

3 years ago

PSKVoyager

asked in Forum

Proxy connection with Application on TLS1.2

Does SummitAI proxy server connect to Application on TLS 1.2?

351

3 years ago

Anonymous

asked in Forum

How we can edit/add MIB OID's in DENALI SP1 HF06 Version?

How we can edit/add MIB OID's in DENALI SP1 HF06 Version? Currently on SNMP discovery for a Cisco Devices, model numbers are not reflecting as expected. Customer has come up with MID’s but can we able to alter those MID’s from Front, if yes, Can anyone help on the steps. ??

191

3 years ago

MohanVoyager

asked in Forum

Are there any prerequisites for Power BI integration like ports and network protocol which needs to be enabled?

250

3 years ago

Dinesh VenkatesanVoyager

asked in Forum

SR Approval Mail Notification

Is there any option/configuration to show catalog attribute/description details in the SR approval notification mail template?

482

3 years ago

rajat.goelVoyager

asked in Forum

Twilio SMS Gateway API

Is there SMS gateway functionality available between twilio and Summit?If its not, then it should have been there or other than twilo also, there should be SMS gateway functionality available between other vendor and Summit tool; Compatibility has to be there.

210

3 years ago

swapnil sonawaneVoyager

asked in Forum

How to configure ADFS SAML in SummitAI?

Please suggest, how to configure ADFS SAML in SummitAI?

661

3 years ago

Chandramouli HNew Comer

asked in Forum

How to create a workgroup and map/remove analyst from the workgroups

320

3 years ago

Chandramouli HNew Comer

asked in Forum

How to configure the role template and control roles of the users in the role templates?

How to configure the role template and control roles of the users in the role templates

How do I integrate Power BI with SUMIITAI for reporting purpose

600

3 years ago

Hari PrasadVoyager

asked in Forum

Is there any configuration to map location and customer based assets in Endpoint compliance

Is there any configuration to map location and customer based assets Endpoint compliance. When are are adding single assets it is getting synced, but when we are adding customer and location based mapping, assets are not getting sync in Endpoint compliance dashboard.

3 years ago

swapnil sonawaneVoyager

asked in Forum

Can we approve Change request through SUMMIT AI Mobile Application ?

Can we approve change request through SummitAI Mobile Application ?

150

3 years ago

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