SymphonyAI Enterprise IT SymphonyAI Enterprise IT

Unanswered questions

44 Topics

shubham.jain
Voyager
shubham.jainVoyager
asked in Forum

SLA Service Window Based on Specific Categories for different Priorities

Can we configure the specific SLA service window based on Specific categories and priorities? Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets. 

0
shubham.jain
Voyager
2 years ago
V
Apprentice
vivekApprentice
asked in Forum

How do we configure workgroup specific FROM EMAIL ID for email delivery in SummitAI?

How do we configure workgroup specific FROM EMAIL ID for email delivery in SummitAI?

1
shubham.jain
Voyager
2 years ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum

Mail to Incident feature, required plan text in place of signature image

Currently, on mail to ticket functionality, we don't have plain text enhancement over a symptom and description on our summit versions, where we are getting a signature image in place of Plain text.Is it possible, since it is already available in the BI report.

0
Hari Prasad
Voyager
2 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum

What are the different MIME types are required to be added in IIS for SAM Agent Auto-Upgrade?

What are the different MIME types & their extensions are required to be added in IIS for SAM Agent Auto-Upgrade? 

1
R
New Comer
2 years ago
C
New Comer
Chandramouli HNew Comer
asked in Forum

How to create a workgroup and map/remove analyst from the workgroups

How to create a workgroup and map/remove analyst from the workgroups

0
C
New Comer
3 years ago
A
Anonymous
asked in Forum

How we can edit/add MIB OID's in DENALI SP1 HF06 Version?

How we can edit/add MIB OID's in DENALI SP1 HF06 Version? Currently on SNMP discovery for a Cisco Devices, model numbers are not reflecting as expected. Customer has come up with MID’s but can we able to alter those MID’s from Front, if yes, Can anyone help on the steps. ??  

1
M
New Comer
3 years ago
M
Voyager
MohanVoyager
asked in Forum

Are there any prerequisites for Power BI integration like ports and network protocol which needs to be enabled?

Are there any prerequisites for Power BI integration like ports and network protocol which needs to be enabled?

0
M
Voyager
3 years ago
V
Apprentice
vivekApprentice
asked in Forum

Do we have any out-of -box reports or BI reports data sources for CINDE feature?

Do we have any out-of-box reports or BI reports data sources for CINDE feature?

1
P
Voyager
2 years ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum

Twilio SMS Gateway API

Is there SMS gateway functionality available between twilio and Summit?If its not, then it should have been there or other than twilo also, there should be SMS gateway functionality available between other vendor and Summit tool; Compatibility has to be there.

0
rajat.goel
Voyager
3 years ago
V
Apprentice
vivekApprentice
asked in Forum

Does adding only analyst role template without giving admin->analyst access to a user count as a license consumption?

If a SummitAI user has been given an analyst access via Admin->Analyst and then analyst level role template via User access tab in the user list, and now suppose analyst access is removed from Admin->Analyst, and suppose he has to be kept as an end-user, does his analyst role template checkbox also need to be removed mandatorily, does keeping only analyst role template still count as license consumed only based on role template?

0
V
Apprentice
3 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum

Asset Category

How can I import the Asset Categories bulk through excel sheet?

0
S
Voyager
3 years ago
S
Voyager
swapnil sonawaneVoyager
asked in Forum

Can we approve Change request through SUMMIT AI Mobile Application ?

Can we approve change request through SummitAI Mobile Application ? 

0
S
Voyager
3 years ago
A
Voyager
AakashVoyager
asked in Forum

SLA Breach Reason

If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .

1
K
New Comer
9 days ago
C
New Comer
Chandramouli HNew Comer
asked in Forum

How to configure the role template and control roles of the users in the role templates?

How to configure the role template and control roles of the users in the role templates

0
C
New Comer
3 years ago
T
Voyager
tabrez.ahmedVoyager
asked in Latest Release

Query on SR/CR Delegator Approver

Can we able to enable approval reminder mail notification for delegator person for Both SR/CM in version Summit TAHOE SP3 HF10 B005

0
T
Voyager
7 months ago
M
Voyager
MohanVoyager
asked in Forum

DN data source for business rules

Is there any DN data source to create and fetch the report of all existing business rules.

0
M
Voyager
2 years ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum

Is there any configuration to map location and customer based assets in Endpoint compliance

Is there any configuration to map location and  customer based assets Endpoint compliance. When are are adding single assets it is getting synced, but when we are adding customer and location based mapping, assets are not getting sync in Endpoint compliance dashboard.

0
Hari Prasad
Voyager
3 years ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum

Asset Inventory

Should the location and department be automatically picked up from Active Directory in the asset inventory, including those attributes? Is this feasible or not?

0
rajat.goel
Voyager
27 days ago
S
Voyager
Shankar DollinVoyager
asked in Forum

What are the different MIME types that are required to be added in IIS for Patch Management?

What are the different MIME types & it’s extension that are required to be added in IIS for Patch Management?

0
S
Voyager
3 years ago

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