Can we configure the specific SLA service window based on Specific categories and priorities?
Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets.
SLA Service Window Based on Specific Categories for different Priorities
+2
Be the first to reply!
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
© Copyright 2024, SymphonyAI Enterprise IT. All Rights Reserved