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Below are the Service Management Feature videos:Version: Tahoe SP3Auto Approve KB articles and Granular approval levels Service Validity Email notifications to Analysts. APIs for Change Management Email notifications for Change Management and Problem Management. Bulk import of Services using excel. Knowledge Article Access to Analysts based on Workgroup Image in Mail-to-Ticket E-Signatures are captured in Service Requests Table creation through Excel in Web Service Designer Post Resolution Approval introduced in Incident Management Better control over E-Mail Notifications for a Change Record based on Status Rephrase of message in Change Management Owner Workgroups in concurrence with the Initiator Enhanced Notification functionality of Business rule designer Introducing New DN Tables Approver Details in Change Record Lists Differentiate Pending for Approval as Sub Status Configure Category based on Customer for Incident Management Module Initiate Return of an asset or End of Service be
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Hi, We have moved from MS365 to Google Workspace and having difficulties in accessing the reporting from Summit. Can this be integrated? Also applies to CI bulk upload as well.
Below are the Asset Management Feature videos.Version: Tahoe SP3Custom Status and Sub Status availability in Reports Precision to Locate Assets by Store or Floor Removal of mandatory criteria in Asset Inventory filter option Version: Tahoe SP1Custom Sub Status configuration of Non-fixed assets Improvised Software Details page Deallocation option in Software Inventory Optimized software inventory Provision to display all additional IP address details associated with the device in the Remote session and in the Hardware Discovery tab of Asset Details pop-up page Inclusion of Store keyword in the mail alerts with respect to the store threshold values set for a specific store Standardized Asset Return Movement Process Version: TahoeAsset Allocation Date, Type, and Allocation Form ID Fields in Asset Allocation Ability to view Software details on Asset Dashboard page Remap new Approver for Resigned Employee Asset Allocation functionality Enhancement Displaying All IP Addresses of an Asset Cu
Customer security check application detected vulnerability for Microsoft SQL Server Compact v3.5 on Summit app server and this needs to be remediated. Can we ask the customer to update the latest version (4.0) of Microsoft SQL server compact supports Summit application or if its not required can we directly uninstall the same?.
Below are the Operations Management, Discovery & Orchestration Feature videos:Version: TahoeMeraki UI Feature UpdatesVersion: Denali SP3Improved Search with New Options on the EVENT VIEW Page Enhanced Network and Drawing Board Views
Denali SP1 - How do I restrict access to a Tenant to a select group of users? I need only a select few people to have access to a newly defined Tenant. So, I will haveDomain1 - Tenant1 and Tenant 2User1 will need access to Tenant1 and Tenant2User2 will only need access to Tenant1. How do I accomplish this ?
Currently on Tahoe platform version of Summit, has anyone integrated with third party applications by consuming their API? It doesn’t appear in the platform, outside of using orchestration, that you can develop something to consume a third party API, for example consuming vmWare vCenter’s API to query for asset data to populate the Summit Asset database and schedule it without requiring Summit Profession services to develop custom solutions using third party applications such as powershell and windows scheduler. I’m hoping to understand if there are customer facing capabilities within the Summit platform to accomplish integrations with consuming third party APIs without requiring the purchase of their Orchestration product. Thanks!
I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?
Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?
How can I create a link to the Asset Detail of a specific Asset? While working on an SR, I can’t link to the asset because it is allocated by Location. I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see. How would I do that?
How to deallocate one of the user when the asset is allocated in multiple user allocation?Customer, added 3 users via multiple user allocation, since they are working on rotating shifts. If one user left the organization, customer needs to remove one of the user and add new user for the same. How can I do that?
Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam
As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?
Is there any option to remove my asset list option for the end-user dashboard? but this option should visible to the analyst.
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