SymphonyAI Enterprise IT SymphonyAI Enterprise IT

Replies posted by Rajini.kanth

16 Replies

lfburleson
Voyager
lfburlesonVoyager
asked in Forum

Access by Tenant

We can specify the Tenants, reports to which Users can have access under Role Template Other Configuration.Please follow the below steps:STEP: 1 Create two role templates under Admin> Basic > Users > Role Template configuration.Ex: - Template Names listed below.1. Tenant1_Role_Template2. Tenant2_Role_TemplatePlease click on the below link to know how to Configure a Role Templateshttps://docs.symphonysummitai.com/display/DS/Configuring+Role+TemplatesSTEP: 2 Please map the Tenants under the role templates.Ex: - The Tenant1_Role_Template should have Tenant1 access under below path. Role Template - Other Configuration – General Screens - Tenant >> Select Tenant1 > Click SUBMIT. The Tenant2_Role_Template should have Tenant2 access under below path. Role Template - Other Configuration – General Screens - Tenant >> Select Tenant2 > Click SUBMITPlease click on the below link to know how to add Role Template other configuration: https://docs.symphonysummitai.com/displ

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New Comer
2 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum

What are the different MIME types are required to be added in IIS for SAM Agent Auto-Upgrade?

Below listed MIME types are required for SAM Agent auto update. .exe.dll .manifest, .txt

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New Comer
2 years ago
lfburleson
Voyager
lfburlesonVoyager
asked in Forum

Mobile App for End Users - Customizable?

The query/functionality you have raised is currently not available in the product by design, however, it is a great candidate for a wonderful and innovative idea. We suggest you post the same into the “Ideas” section of the forum so that the Idea has high exposure to get voted by multiple forum users. Our product team would also evaluate the forum and choose the most voted Idea into their next enhancement/ feature upgrade of the product.

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New Comer
2 years ago
lfburleson
Voyager
lfburlesonVoyager
asked in Forum

Denali SP1 - Create link to Asset Detail

The requested functionality is currently not available in the product.Currently,We can search and link the store assets under service request module. (SR »  Relationship tab »  Link »  Asset)Please try the below workaround to link the allocated asset to SR:We can move all the allocated and store assets to CMDB using CMDB export option then we can link the CI's to SR.Here, we can see the CI's under SR »  Relationship tab, and also we can see the relation between the CI and the asset details under the CI » relationship tab.Step 1 :Please import the asset from Asset Management to CMDB using CMDB EXPORT option.https://docs.symphonysummitai.com/display/DS/Export+New+CI+from+Asset Step 2 : Please Link the CI under SR.Please Go To »  SR »  Relationship tab.Click on the LINK »  Configuration Item.Search for the CI using the Filters.(We can search the CI details by using IP address , Hostname , serial no, classification )Select the Asset »  Click on the Link.The CI (Asset) will be linked to the

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lfburleson
Voyager
2 years ago
lfburleson
Voyager
lfburlesonVoyager
asked in Forum

Denali SP1 - Create link to Asset Detail

Currently, this is not available in the product by design.

4
lfburleson
Voyager
2 years ago
B
Voyager
bhaskarVoyager
asked in Forum

AD field mapping filter in SR/IM category

Please try the following configuration to route the incident / request to workgroups based on the locations.Incident Management: Please create location-based workgroups and map the respective location under Locations by selecting the checkboxes.Admin >> infrastructure>> Workgroup >> Locations(checkbox) >> Select the location checkboxes.Service Request: Please create location-based work groups and do the location and workgroup mapping under Catalog.Catalog > Edit Service Catalog >> ADDITIONAL INFO >> Log Service Request in User's LocationMapping: Location-Workgroup

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New Comer
1 year ago
B
Voyager
bhaskarVoyager
asked in Forum

CMDB discovery

We can use the discovery as part of itsm enterprise only for DC devices and the DC devices to be managed in CMDB,No end user devices to be managed on the CMDB.For example, DC devices like server, router and switches. Not for laptops or desktops.For end-user devices, the discovery is only available with ITAM and can be synchronized with CMDB.

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New Comer
1 year ago
W
Voyager
westbemVoyager
asked in Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

Hi Westbem,Please refer to the following reporting table and the fields which have been included by default in the Summit DN process.» Changes that were submitted with the “Proposed for Standard Change”   Table Name : CM_RPT_DN_ChangeRequest_Master  Columns Information:  [Proposed For Standard] - Indicates if the Change Record is considered for the Standard Change Type.  [Proposed Template Name] - Template name for the proposed Standard Change Type.  [Proposal Justification] - Justification for the proposed Standard Change Type.» Approved Template : The path below displays the approved templates.   CHANGE MANAGEMENT >> STANDARD CHANGE TEMPLATE LIST» Rejected Template: at this moment, these fields are not present in reporting tables.Thank you for contacting us.Symphony SummitAI

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New Comer
1 year ago
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Voyager
Simani PatnaikVoyager
asked in Forum

Can we add mail notification for delegator

The query/functionality you have raised is currently not available in the product by design, however, it is a great candidate for a wonderful and innovative idea. We suggest you post the same into the “Ideas” section of the forum so that the Idea has high exposure to get voted by multiple forum users. Our product team would also evaluate the forum and choose the most voted Idea into their next enhancement/ feature upgrade of the product.Symphony SummitAI

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New Comer
1 year ago
S
Voyager
Syed.aVoyager
asked in Forum

Query on SR process flow

@Syed.a Please check the "Number Of Approval" option on the mobile app under Service Request after filling out all of the information, then click next, and the Number of Approval information will be found on the next tab.If you configured the approval and it still does not appear or the request is not continuing through the approvals, there could be an issue with the mobile application web services.In this case, you can log an incident on the SummitAI support portal to address the issue.Thank you for contacting us.Symphony SummitAI

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New Comer
1 year ago
W
Voyager
westbemVoyager
asked in Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

 @westbem: The STANDARD CHANGE TEMPLATE LIST is not a table, it is available under below path and it’s an option from UI.On this page, analysts can view the approved standard template list.You can view the list of Standard Templates on the STANDARD CHANGE TEMPLATE LIST page (Change > User > View Standard Template List). Yes, your understanding is valid, but the above-mentioned query may not produce accurate results because it requires a join with a few more tables, as well as a few conditions to exclude irrelevant data.We would like you to submit a report request with specific requirements via the SummitAI support portal so that the team can validate and respond to you.Thank you for contacting us.Symphony SummitAI.

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New Comer
1 year ago
phanv
Voyager
phanvVoyager
asked in Forum

Consuming third party API integrations

We can integrate third-party applications by consuming the API’s, however customizing the integrations to meet the needs requires the assistance of the SummitAI Product team.Please refer to the standard integration configurations and API listed below that SummitAI is providing.API based discovery : Based on the API configuration, the Servers, Networks, Links, Printers, and Laptop devices in the organization can be identified or define to establish connection with the configured APIs.https://docs.symphonysummitai.com/display/TAHSP3/API+Configuration+1 The standard Summit APIs that can be used to create and update assets are listed below.https://docs.symphonysummitai.com/display/TAHSP3/Asset+Management+APIs The standard integrations that can be set up from the UI to fetch the asset details from SCCM and Lansweeper are listed below.https://docs.symphonysummitai.com/display/TAHSP3/Asset+Integration 

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New Comer
11 months ago
R
Voyager
robertkVoyager
asked in Forum

Integrate Google Sheet (Google Workspace) into Summit

Please provide us with specific information about the reporting system(SummitAI OOB reports/Izenda 6/Izenda 7/PowerBI or any integrations with other reporting sources) you're using and the issue that you're having so that we can check and assist you.

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New Comer
10 months ago
R
Voyager
robertkVoyager
asked in Forum

Integrate Google Sheet (Google Workspace) into Summit

After looking through the error images, it appears that there is an issue with the data or file format.To further investigate into this issue, kindly create an incident on the SummitAI support portal.

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New Comer
10 months ago
D
Voyager
david_n_m_bondVoyager
asked in Forum

API: "All fields for all CIs"

Hi David,Please use the standard APIs specified below to retrieve all the data from CI.We can retrieve all the details of a specific CI using the serial number, classification, or device host name of the CI.https://docs.symphonysummitai.com/display/EL/Retrieve+CI+DetailsWe can retrieve all the details of a specific CMDB CI using the CI ID, Classification ID, Instance name, or classification of the CI. https://docs.symphonysummitai.com/display/EL/Retrieving+CMDB+CI+Details

3
P
Voyager
1 month ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum

Bulk Incident feature

Hi Rajat,Currently, there is no roadmap or timeline for this functionality.kindly post the same request under ideas to ensure that the product team will address this requirement based on upvotes. 

1
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New Comer
9 months ago

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