SymphonyAI Enterprise IT SymphonyAI Enterprise IT

Queries
Ideas
Articles
Guidelines
Academy

Simple and Secure: The Future of User Management

1 day ago

Community
Queries

Queries

Ask the Community | Help Others

118 Topics

Hari PrasadVoyager

How to deallocate one of the user when the asset is allocated in multiple user allocation?

How to deallocate one of the user when the asset is allocated in multiple user allocation?Customer, added 3 users via multiple user allocation, since they are working on rotating shifts. If one user left the organization, customer needs to remove one of the user and add new user for the same. How can I do that?

801

1 year ago

phanvVoyager

asked in Forum

Consuming third party API integrations

Currently on Tahoe platform version of Summit, has anyone integrated with third party applications by consuming their API? It doesn’t appear in the platform, outside of using orchestration, that you can develop something to consume a third party API, for example consuming vmWare vCenter’s API to query for asset data to populate the Summit Asset database and schedule it without requiring Summit Profession services to develop custom solutions using third party applications such as powershell and windows scheduler. I’m hoping to understand if there are customer facing capabilities within the Summit platform to accomplish integrations with consuming third party APIs without requiring the purchase of their Orchestration product. Thanks!

921

1 year ago

Ramakrishna.DwadasiVoyager

asked in Forum

SAM agent should send only differential data to the proxy server

Currently, the SAM agent is sharing the entire HW and SW information of the end-user machine with the proxy server. The split job will separate the files and it will try to process the files by comparing the data. Here, if we could get only differential data from the SAM agent itself, it will be easy to process and the load will be less on the split job. The XML file size also will be less to process the data and also if the customer has more proxy servers also the data processing will be completed efficiently.

550

1 year ago

westbemVoyager

asked in Forum

Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected. Which table within the reporting DataSources is the “Standard Template Status” field stored in? See screenshot attached.

493

2 years ago

Syed.aVoyager

asked in Forum

Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

671

2 years ago

Simani PatnaikVoyager

asked in Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now , Delegator has to login to Portal and check for the tickets pending for approval.

521

2 years ago

westbemVoyager

asked in Forum

"Unauthorized" or "Unapproved" Changes

Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?

bhaskarVoyager

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam

751

2 years ago

bhaskarVoyager

asked in Forum

AD field mapping filter in SR/IM category

Dear Team,We have Azure AD integrated with SummitAI. We need to filter users based on location field. can we map users from one location to assign the SR/IM location Workgroup?For Example:Indian Users based on Location field in AD: IM Workgroup Category for Incident/SR: EUS INDIAChina Users based on Location field in AD: SR Workgroup Category for Incident/SR: EUS CHINAAny leads on it?Thanks in Advance.RegardsBhaskar Badam

441

2 years ago

lfburlesonVoyager

asked in Forum

Denali SP1 - Create link to Asset Detail

How can I create a link to the Asset Detail of a specific Asset? While working on an SR, I can’t link to the asset because it is allocated by Location. I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see. How would I do that?

894

2 years ago

lfburlesonVoyager

asked in Forum

Mobile App for End Users - Customizable?

Can we customize the layout of the Mobile App for End Users? There are items listed that we are not currently using and we would like to remove them.

561

2 years ago

Shankar DollinVoyager

asked in Forum

Asset Onboarding

What are the different ways to onboard the assets into SummitAI?

461

2 years ago

Shankar DollinVoyager

asked in Forum

Agent Based Asset Discovery

What are pre-requisites for agent based discovery?

551

2 years ago

Shankar DollinVoyager

asked in Forum

What is the procedure to auto-upgrade the SAM Agents?

What is the procedure to auto-upgrade the SAM Agents? Is there any Document for the same?

261

2 years ago

Shankar DollinVoyager

asked in Forum

What are the different MIME types are required to be added in IIS for SAM Agent Auto-Upgrade?

What are the different MIME types & their extensions are required to be added in IIS for SAM Agent Auto-Upgrade?

221

2 years ago

Hari PrasadVoyager

asked in Forum

Failover concept for Proxy server

As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?

lfburlesonVoyager

Denali SP1 - How do I restrict access to a Tenant to a select group of users? I need only a select few people to have access to a newly defined Tenant. So, I will haveDomain1 - Tenant1 and Tenant 2User1 will need access to Tenant1 and Tenant2User2 will only need access to Tenant1. How do I accomplish this ?

1143

2 years ago

MohanVoyager

asked in Forum

DN data source for business rules

Is there any DN data source to create and fetch the report of all existing business rules.

3 years ago

Hari PrasadVoyager

asked in Forum

Vulnerability for “Microsoft SQL Server Compact v3.5

Customer security check application detected vulnerability for Microsoft SQL Server Compact v3.5 on Summit app server and this needs to be remediated. Can we ask the customer to update the latest version (4.0) of Microsoft SQL server compact supports Summit application or if its not required can we directly uninstall the same?.

1631

3 years ago

Vijay MudaliarVoyager

asked in Forum

Notification Parser : Enable Auto-Resolution of External Tickets

Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser. - Whether this will change the status from any open status to Resolved/Closed Status. - This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket) Refer below link for details : https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser

380

3 years ago

vivekApprentice

asked in Forum

Do we have any out-of -box reports or BI reports data sources for CINDE feature?

Do we have any out-of-box reports or BI reports data sources for CINDE feature?

161

3 years ago

Dinesh VenkatesanVoyager

asked in Forum

How to remove my asset list option from end user dashboard?

Is there any option to remove my asset list option for the end-user dashboard? but this option should visible to the analyst.

703

3 years ago

Hari PrasadVoyager

asked in Forum

Nmap in Agent less discovery

Since we are using Agent-less discovery for Network devices, why we are using a Network mapper in the agentless discovery?

562

3 years ago

Hari PrasadVoyager

asked in Forum

Mail to Incident feature, required plan text in place of signature image

Currently, on mail to ticket functionality, we don't have plain text enhancement over a symptom and description on our summit versions, where we are getting a signature image in place of Plain text.Is it possible, since it is already available in the BI report.

330

3 years ago

vivekApprentice

asked in Forum

Is there any difference between summit online customer license and offline customer license?

282

3 years ago

Page 4 / 5

Badge winners

rishee.sundararamanhas earned the badge Social Butterfly
rishee.sundararamanhas earned the badge Thought Leader
jsheavenhas earned the badge Conversation Starter
DonnaDavis2023has earned the badge Social Butterfly
DonnaDavis2023has earned the badge Thought Leader

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Employee Login

Username *

E-mail address *

Company *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the SymphonyAI SUMMIT Community

No account yet? Create an account

Employee Login

Official Email ID

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.