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124 Topics
sumanglam
Voyager
sumanglamVoyager
published in Forum
Want To Increase Analyst Productivity? Bulk Update is Here To help!

Want To Increase Analyst Productivity? Bulk Update is Here To help!  Imagine eliminating the tedious task of updating records one-by-one and instead, making adjustments to multiple records with minimal effort. Introducing Bulk Update, a transformative feature on Apex! Bulk Update and History buttons for easy navigation. How Will Bulk Update Help Me? Meet Maxwell, an IT Analyst for a tech firm. Maxwell faces challenges such as updating the status of 20 records assigned to him. Manually updating each asset wouldn’t just be time-consuming for him; it also increases the risk of errors. Here’s how the bulk update can help analysts in multiple areas:Increased Efficiency: Picture this; you have hundreds of records to update, and instead of spending hours doing it manually, you can do it all in a fraction of the time. Bulk Update minimizes effort while ensuring accuracy. Improved Accuracy: We all know human error can creep in when dealing with large datasets. Bulk Update minimizes these errors

120
sumanglam
Voyager
6 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
Productivity Gains from Effective Onboarding!Blog

 SymphonyAI Enterprise IT's onboarding & offboarding solution, makes the last day as pleasing as the first. Know moreGet Employees Productive From Day One  We have heard many stories about new employees needing to wait days or weeks for everything they need to start their new job! They might get enough to start working on day one, but they’re likely not as productive as they could and should be. Such onboarding issues not only adversely affect employee productivity but also employee retention and the employer’s reputation. To help, organizations need an onboarding “day one productivity” solution that also applies the same vigor to employee offboarding. The importance of efficient employee onboardingEmployee onboarding and offboarding capabilities are crucial to an organization’s success and significantly impact the employee experience. However, too often, manual tasks such as emailing forms and storing repetitive information across the multiple involved business functions delay the

160
surendra.das
Community Admin
10 months ago
D
Voyager
david_n_m_bondVoyager
asked in Forum
API: "All fields for all CIs"

I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?

953
PSK
Voyager
10 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
Product Adoption made easy!

In today's fast-paced digital landscape, businesses are constantly challenged to adapt to emerging technologies to remain competitive. Digital adoption, the process of integrating digital tools and technologies into an organization's workflows and processes, has become crucial for success. However, achieving successful digital adoption requires more than just implementing new software or tools—it requires a comprehensive strategy that addresses the needs of both the organization and its employees.To facilitate seamless integration and enhance user experience within our Apex platform for POCs, we've introduced a guided walkthrough feature. This feature aims to empower our customers, partners, and prospects to adapt to our product effortlessly, enabling them to make informed decisions and ultimately improving conversion rates. The guided tour not only encompasses predefined flows and checklists but is meticulously crafted, aligning with key strategic objectives.We've meticulously outline

140
surendra.das
Community Admin
10 months ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum
Bulk Incident feature

In which Tahoe build or coming new build bulk creation incident feature will be enabled? 

411
R
Voyager
1 year ago
R
Voyager
robertkVoyager
asked in Forum
Integrate Google Sheet (Google Workspace) into Summit

Hi, We have moved from MS365 to Google Workspace and having difficulties in accessing the reporting from Summit. Can this be integrated?  Also applies to CI bulk upload as well.

2593
R
Voyager
1 year ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum
How to deallocate one of the user when the asset is allocated in multiple user allocation?

How to deallocate one of the user when the asset is allocated in multiple user allocation?Customer, added 3 users via multiple user allocation, since they are working on rotating shifts. If one user left the organization, customer needs to remove one of the user and add new user for the same. How can I do that?

801
Ashwashana26
New Comer
1 year ago
phanv
Voyager
phanvVoyager
asked in Forum
Consuming third party API integrations

Currently on Tahoe platform version of Summit, has anyone integrated with third party applications by consuming their API? It doesn’t appear in the platform, outside of using orchestration, that you can develop something to consume a third party API, for example consuming vmWare vCenter’s API to query for asset data to populate the Summit Asset database and schedule it without requiring Summit Profession services to develop custom solutions using third party applications such as powershell and windows scheduler. I’m hoping to understand if there are customer facing capabilities within the Summit platform to accomplish integrations with consuming third party APIs without requiring the purchase of their Orchestration product. Thanks!

941
R
Voyager
1 year ago
R
Voyager
Ramakrishna.DwadasiVoyager
asked in Forum
SAM agent should send only differential data to the proxy server

Currently, the SAM agent is sharing the entire HW and SW information of the end-user machine with the proxy server. The split job will separate the files and it will try to process the files by comparing the data. Here, if we could get only differential data from the SAM agent itself, it will be easy to process and the load will be less on the split job. The XML file size also will be less to process the data and also if the customer has more proxy servers also the data processing will be completed efficiently. 

550
R
Voyager
1 year ago
W
Voyager
westbemVoyager
asked in Forum
Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected.   Which table within the reporting DataSources is the “Standard Template Status” field stored in?  See screenshot attached.

493
R
Voyager
2 years ago
S
Voyager
Syed.aVoyager
asked in Forum
Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level  other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

671
R
Voyager
2 years ago
S
Voyager
Simani PatnaikVoyager
asked in Forum
Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now  , Delegator has to login to Portal and check for the tickets pending for approval.

521
R
Voyager
2 years ago
W
Voyager
westbemVoyager
asked in Forum
"Unauthorized" or "Unapproved" Changes

Does anyone have a process and method they use to record a Change which was implmented without being authorized/approved?If we find out that a person implmented a system change without having gone thru the Change Management process, OR if they implemented their recorded change BEFORE it was approved, how can record this in the tool to properly reflect that it was “unauthorized”?  

932
W
Voyager
2 years ago
B
Voyager
bhaskarVoyager
asked in Forum
CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam   

771
R
Voyager
2 years ago
B
Voyager
bhaskarVoyager
asked in Forum
AD field mapping filter in SR/IM category

Dear Team,We have Azure AD integrated with SummitAI. We need to filter users based on location field. can we map users from one location to assign the SR/IM location Workgroup?For Example:Indian Users based on Location field in AD:    IM Workgroup Category for Incident/SR: EUS INDIAChina Users based on Location field in AD:     SR Workgroup Category for Incident/SR: EUS CHINAAny leads on it?Thanks in Advance.RegardsBhaskar Badam

441
R
Voyager
2 years ago
lfburleson
Voyager
lfburlesonVoyager
asked in Forum
Denali SP1 - Create link to Asset Detail

How can I create a link to the Asset Detail of a specific Asset?    While working on an SR, I can’t link to the asset because it is allocated by Location.   I’d like to just be able to forward a link within the comments of the SR to the asset detail information page for the next analyst to see.   How would I do that?

904
lfburleson
Voyager
2 years ago
lfburleson
Voyager
lfburlesonVoyager
asked in Forum
Mobile App for End Users - Customizable?

Can we customize the layout of the Mobile App for End Users?   There are items listed that we are not currently using and we would like to remove them.

561
R
Voyager
3 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum
Asset Onboarding

What are the different ways to onboard the assets into SummitAI?

461
T
New Comer
3 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum
Agent Based Asset Discovery

What are pre-requisites for agent based discovery?

551
T
New Comer
3 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum
What is the procedure to auto-upgrade the SAM Agents?

What is the procedure to auto-upgrade the SAM Agents? Is there any Document for the same?

261
T
New Comer
3 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum
What are the different MIME types are required to be added in IIS for SAM Agent Auto-Upgrade?

What are the different MIME types & their extensions are required to be added in IIS for SAM Agent Auto-Upgrade? 

221
R
Voyager
3 years ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum
Failover concept for Proxy server

As we are using the failover concept for the Application server, where one server goes down, immediately another server will get up. Can we have the same concepts in the Proxy server also?

724
HSRD
Voyager
3 years ago
lfburleson
Voyager
lfburlesonVoyager
asked in Forum
Access by Tenant

Denali SP1 - How do I restrict access to a Tenant to a select group of users?  I need only a select few people to have access to a newly defined Tenant.   So, I will haveDomain1 -  Tenant1 and Tenant 2User1 will need access to Tenant1 and Tenant2User2 will only need access to Tenant1. How do I accomplish this ?

1143
R
Voyager
3 years ago
M
Voyager
MohanVoyager
asked in Forum
DN data source for business rules

Is there any DN data source to create and fetch the report of all existing business rules.

70
M
Voyager
3 years ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum
Vulnerability for “Microsoft SQL Server Compact v3.5

Customer security check application detected vulnerability for Microsoft SQL Server Compact v3.5 on Summit app server and this needs to be remediated. Can we ask the customer to update the latest version (4.0) of Microsoft SQL server compact supports Summit application or if its not required can we directly uninstall the same?. 

1641
PSK
Voyager
3 years ago

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