Are you tired of complex chatbot setups that lack intuitive interfaces and visual tools? We've got the perfect solution for you! 
Introducing Our Conversational Flow Feature
The conversational flow feature in the workbench allows to create or modify flows according to the need. Utilizing drag and drop controls, defining NLU conditions making it easier to identify the intent and provide prompt resolution. The conversational flow feature in the workbench allows to create or modify flows according to the need. Utilizing drag and drop controls, defining NLU conditions making it easier to identify the intent and provide prompt resolution.
Key Capabilities:
Drag and Drop: Simply drag the required flow components to the canvas and create your conversational flows effortlessly.
Logical Branching: Define decisions and branches based on user input to ensure precise navigation.
API Integration: Make HTTP requests to interact with external services, webpages, and databases.
️ Intent Tagging: Tag relevant intents to transition conditions and classify user requests accurately.
️ Choice-Based Interactions: Elevate the user experience with choice-based questions.
Business Rules for API Calls: Set up rules for API calls upon incident creation or updates, ensuring data consistency between systems.
Use Case: Enhancing Customer Support
Scenario: A user comes to your website needing support with a product issue. They engage with your chatbot to seek help.
Solution: With our conversational flow feature, you can set up a seamless interaction:
- The user initiates a chat with a brief description of their issue.
- The chatbot, using intent tagging, quickly identifies the user's problem.
- Logical branching directs the user to relevant troubleshooting steps.
- If needed, API calls fetch data from external systems to provide precise answers.
- The user is presented with choice-based questions to refine their issue further.
- The chatbot guides the user to a resolution, providing a smooth and efficient support experience.
The result? Swift issue resolution, happy customers, and improved service efficiency! 
What are you waiting for? - Get in touch with us, visit our website ‘https://www.symphonyai.com/get-started/’
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