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151 Topics
Nobin.Thomas
Community Admin
Nobin.ThomasCommunity Admin
published in Forum
Because every service matters!! - SLA Designer, empowering your service delivery

In today's dynamic business landscape, providing exceptional service within agreed timeframes is crucial for customer satisfaction and business success. SymphonyAI Enterprise IT’s Apex brings you an innovative feature, the SLA Designer, which allows you to customize Service Level Agreements (SLAs) to meet specific operational needs. Whether you're working with external suppliers or coordinating between internal departments, this feature will help you define, monitor, and manage SLAs with precision.What is an SLA?A Service Level Agreement (SLA) is a formal agreement between a service provider and a customer, detailing the services provided and the expected level of service. By clarifying these elements, SLAs ensure accountability and set clear performance standards.Why SLAs MatterEffective SLA management offers numerous benefits:Enhanced Customer Satisfaction: Clear expectations lead to consistent and reliable service delivery. Improved Operational Efficiency: Structured service standar

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Nobin.Thomas
Community Admin
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🎉 Simplify Your Digital Agent with Conversational Flows! 🚀

Are you tired of complex chatbot setups that lack intuitive interfaces and visual tools? We've got the perfect solution for you! 💡 🌟 Introducing Our Conversational Flow Feature 🌟The conversational flow feature in the workbench allows to create or modify flows according to the need. Utilizing drag and drop controls, defining NLU conditions making it easier to identify the intent and provide prompt resolution. The conversational flow feature in the workbench allows to create or modify flows according to the need. Utilizing drag and drop controls, defining NLU conditions making it easier to identify the intent and provide prompt resolution. Key Capabilities:🚀 Drag and Drop: Simply drag the required flow components to the canvas and create your conversational flows effortlessly. 🔀 Logical Branching: Define decisions and branches based on user input to ensure precise navigation. 🌐 API Integration: Make HTTP requests to interact with external services, webpages, and databases. 🏷️ Inte

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Ayyappan.Swaminathan
Community Admin
sumanglam
Voyager
sumanglamVoyager
published in Forum
Game-Changing Enterprise Service Management: Leveraging Topology for EfficiencyBlog

"Efficiency is doing better what is already being done." — Peter DruckerAt SymphonyAI Enterprise IT we focus on continually redefining how IT infrastructure platforms deliver value. Our latest topology enhancement on Apex is designed to help organizations streamline operations and optimize their IT ecosystems more efficiently. How Does Topology Transform Your IT Infrastructure?Understanding that different organizations have unique needs, SymphonyAI’s Enterprise IT solution (Apex) provides a robust platform topology tailored to support a wide range of business requirements—from small enterprises to large conglomerates and MSPs. This flexible approach ensures that IT services align seamlessly with business goals, driving productivity and enhancing service delivery. Transformative Business Impacts of Using Apex’s Platform TopologyBy leveraging Apex’s topology options, organizations can unlock substantial business benefits:Enhanced Efficiency: A well-structured topology reduces operational

120
sumanglam
Voyager
surendra.das
Voyager
surendra.dasVoyager
published in Forum
Experience the future of service portals with Tabs functionality!Blog

In the ever-evolving landscape of service management, the Apex platform stands at the forefront, continually pushing boundaries to deliver superior user experiences. Our latest innovation introduces the Tabs functionality within the service portal, an enhancement designed to streamline and optimize how different personas interact with the portal.How does the Service Portal cater to the needs of each persona? Recognizing the diverse needs of various user groups, the Apex platform allows the creation of personalized service portals tailored for specific personas—end users, analysts, executives, and approvers. This tailored approach ensures that each user has access to the tools and information most relevant to their role, enhancing productivity and satisfaction.How does the service portal become more powerful with the tabs? Traditionally, service portals have struggled with the challenge of presenting vast amounts of data from multiple modules in a cohesive and user-friendly manner. A cl

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surendra.das
Voyager
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🌟 Revolutionize Your Asset Movement with SymphonyAI Enterprise IT's Movement Pass!

Boost Your Asset Management with SymphonyAI's Movement Pass! Hey asset managers! 🚀 SymphonyAI Enterprise IT gives you the Movement Pass, your new best friend for accurate and secure asset movement. Key Benefits: All-In-One Info: Customize passes with crucial details like movement reasons, approvers, and recipients. 🗂️ Enhanced Security: Generate movement passes only post-approval to ensure authorized movements. 🔒 Streamlined Handovers: Get acknowledgments from recipients to avoid disputes. 🤝  Easy-to-Use Features:Approval Workflow: Automate and integrate approvals seamlessly. Customizable: Tailor movement passes to fit your needs. Digital Records: Access historical data with a click. Super User-FriendlyOur Movement Pass feature isn’t just powerful; it’s also super easy to use:Approval Made Easy: Automate approvals and integrate them seamlessly into your workflow. Tailor-Made for You: Customize movement passes to fit your needs perfectly. Digital Records: Access historical data

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Ayyappan.Swaminathan
Community Admin
Nobin.Thomas
Community Admin
Nobin.ThomasCommunity Admin
published in Forum
💡 Workbench: SymphonyAI’s GenAI Transforming Productivity and Innovation 🚀

In the rapidly growing field of artificial intelligence, SymphonyAI is leading the charge with Workbench, its state-of-the-art Generative AI. Designed to revolutionize productivity and innovation, Workbench is quickly becoming an indispensable tool across various verticals. Its advanced capabilities in generating high-quality outputs, handling complex processes, and driving educational excellence make it a transformative asset for professionals and the organization alike.⭐Setting the Benchmark for High-Quality OutputsWorkbench consistently delivers high-quality outputs across a multitude of tasks. Whether it’s generating engaging quizzes, conducting in-depth comparative studies, or crafting concise yet comprehensive educational content, Workbench ensures excellence. This reliability allows users to depend on it for accurate and insightful results, augmenting productivity and instilling confidence in their work.⚡Mastering Complex Process HandlingIn scenarios where data is dense and comp

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Nobin.Thomas
Community Admin
surendra.das
Voyager
surendra.dasVoyager
published in Forum
​Unlocking the Future: Meet Your IT Superpower - Auto Discovery with SymphonyAI Enterprise IT!Blog

Imagine you’re the hero of your IT department, successfully navigating the labyrinth of servers, routers, switches, and everything in between. But wait, what's that? A new device appears out of nowhere, protocols are evolving faster than superhero costume changes, and the network's complexity is growing quicker than a viral meme. How do you keep your cape intact and your system supercharged? The answer is simple – Auto Discovery and Enterprise IT is here to save the day!Why Auto Discovery?In the thrilling universe of IT infrastructure management, auto-discovery is your secret weapon. It’s the foundational superpower that helps organizations manage their networks with precision, reinforce security measures, and streamline operations. Whether you’re dealing with a simple network or an intricate web of connected devices, auto-discovery is tailor-made to suit your needs. Enterprise IT equips you with an incredible suite of auto-discovery features, ready to tackle any villainous challenge i

140
surendra.das
Voyager
Nobin.Thomas
Community Admin
Nobin.ThomasCommunity Admin
published in Forum
Streamline Your Enterprise IT Operations with Apex’s Business Rule Designer

In today's fast-paced business landscape, efficiency isn't just a luxury—it's a necessity. Organizations depend on IT Service Management (ITSM) and IT Asset Management (ITAM) to keep operations running smoothly. But without the right tools to streamline and automate these processes, businesses can quickly become overwhelmed with manual tasks and inconsistent handling of requests.What Does the Business Rule Designer Do? 💻The Business Rule Designer empowers you to take control of your IT processes with:Customizable Rules: Tailor rules to fit your specific needs in ITSM and ITAM applications. Trigger-Based Automation: Set up triggers that automate actions like field updates, task creation, API calls, and notifications. Efficiency and Accuracy: Save time, reduce errors, and ensure consistent handling of requests. Streamlined Operations: Enhance operational efficiency and accuracy across your IT processes.Why Business Rules Matter? 💎Business rules are the backbone of efficient IT service

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Nobin.Thomas
Community Admin
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🌟Live Agent Transfer: Smarter, Faster Solutions at Your Fingertips!🚀

💡 Hey there, superstars!  Are you ready to transform your support experience? Say hello to Live Agent Transfer (LAT), your direct line to real-time support and resolutions!🎟️✨ What is Live Agent Transfer? LAT bridges the gap between you and a Live Agent, ensuring your concerns get immediate attention. When you simply prefer human interaction, LAT transfers your conversation to a skilled analyst in seconds. How LAT Works? Digital Agent Transfers the ConversationIf your Digital Agent can’t resolve your issue after three attempts, it will offer to connect you to a Live Agent.Direct RequestNeed a human touch right away? Just type "live agent" and you’ll be connected immediately. For Live Agents: Live Agents can manage new requests, view conversation histories, and access user details from the Live Agent Hub. The hub ensures agents are well-informed and ready to assist efficiently. Why You'll Love LAT? 📍Tailored Help from Every Angle No matter where you are, LAT makes sure you're matched

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Ayyappan.Swaminathan
Community Admin
Nobin.Thomas
Community Admin
Nobin.ThomasCommunity Admin
published in Forum
Unleashing the Power of Form Designer – Simplify Your Form Creation Process

Are you looking for a way to create custom forms quickly and with ease? Whether you're a seasoned designer or a business professional with no coding experience, the Form Designer tool is your gateway to crafting intuitive forms tailored to your specific needs. In this article, we will explore the capabilities of Form Designer, its user-friendly features, and how it can transform your form creation process.What is the Form Designer?Form Designer is an innovative platform with a keen focus on intuitiveness and customization. It serves as a digital canvas allowing you to design forms that cater to different personas within an organization. Whether you're managing IT incidents, HR inquiries, or any other interactive user process, Form Designer is equipped to streamline the experience.Two Pathways to CreationStart from scratch: Gives you a blank slate, offering the freedom to bring your vision to life without constraints. Use existing form: Using an existing template is perfect when you nee

370
Nobin.Thomas
Community Admin
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🌟Automate services with 'Service Automation'! Let's turbocharge your workflows!

Accelerate business value Automate service processes to scale faster than ever. Work smarter, not harder. Improve service delivery Improve business performance by responding faster to service requests or incidents. SymphonyAI Service Automation helps you focus on business-critical tasks, helping to achieve business goals faster.  ncrease service agility Bring efficiency, speed, and expanded capacity to your organization with SymphonyAI Service Automation. Eliminate manual error-prone tasks to provide faster, predictable results.  Transform employee experience Reduce service handing time and respond real-time on employee service needs. With SymphonyAI Service Automation, you can respond to incidents before they become larger business issues.  Measure and grow business value Use the transformative power of SymphonyAI Service Automation to connect systems, processes, and people to drive better enterprise efficiency and business value.  Key Service Automation capabilitiesAgentless architec

120
Ayyappan.Swaminathan
Community Admin
surendra.das
Voyager
surendra.dasVoyager
published in Forum
🚀 Elevating Security Standards with SymphonyAI Enterprise IT

 In the modern era of digital technology, ensuring the protection of sensitive information is of utmost importance. Each organization utilizes transaction forms to gather and handle data essential for their business operations. With the growing dependence on digital forms for data management, it becomes crucial to incorporate robust security measures into their design. SymphonyAI Enterprise IT's Form Designer provides advanced security functionalities aimed at safeguarding sensitive data from unauthorized access and breaches, thereby guaranteeing that only the appropriate users have access to the relevant forms and data. One of the primary security enhancements provided by Form Designer is the encryption of Personally Identifiable Information (PII) fields. Through encryption, organizations can safeguard sensitive data, ensuring its protection even in the event of unauthorized access. This supplementary security layer reinforces the existing secure forms, effectively reducing the potent

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surendra.das
Voyager
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🚀 Elevate every interaction with the magic of AI !

Turn every conversation into an exceptional experience Resolve issues faster, improve productivity and save costs with the power of AIAnytime, anywhere availability: Offer an unparalleled level of support with the AI-powered SymphonyAI Digital Agent available 24/7 so employees can access excellent service anytime, anywhere.   Self-service experience: Deliver employees an engaging self-service experience and empower them to solve problems independently. The SymphonyAI Digital Agent understands the context of user intent and utilizes machine reasoning to determine the best course of action.   Saving millions: By automatically resolving 30 – 40% of service requests, the AI-powered SymphonyAI Digital Agent drives significant cost savings for your organization. Reduce operational expenses, improve efficiency, and achieve better business value by automating routine tasks and freeing up resources. Improved agent productivity: The SymphonyAI Digital Agent efficiently handles and resolves L1 is

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Ayyappan.Swaminathan
Community Admin
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
💡Design Studio - Unleash the power !

Create workflows that deliver great experiences Create inspirational designs or personalized experiences that your users will love.Design Studio benefits Centralize your management Centralize your management quickly and easily create and manage all workflows, configurations, and applications. Design Studio is the single console to manage enterprise service management and asset management applications. A robust set of designers with built in controls and template span workflows, forms, notifications, SLAs, business rules, and dashboards. Create workflows effortlessly With 50+ built-in controls, low-code/no-code, and a plethora of features, you can bring custom unique workflows to life quickly and easily with SymphonyAI Design Studio. The possibilities are endless: forms of any complexity, approval processes, or business rules. Whatever workflow you want to create in, SymphonyAI has what you need to make it exceptional.    Elevate user experiences Deliver an engaging experience across mu

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Ayyappan.Swaminathan
Community Admin
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
All new Apex - Go beyond !

AI-Powered IT and Enterprise WorkflowsRedefine enterprise service management with AIRoll out services faster and boost enterprise productivityGet startedDeliver responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI.Rapid application rolloutLow-code/no-code capabilities mean IT teams can efficiently launch and manage services at lightning speed.Automate enterprise servicesEliminate manual processes and automate service needs all the way from IT to HR, facilities, finance, or even marketing.Rapid, centralized service managementBring all service needs under single portal to improve employee experiences and resolve requests faster.Accelerate productivityWith AI-powered self-service and more than 50 modern controls, form designers, and form builders, you can bring enterprise productivity ideas to reality faster.Scalable flexibilityScale as your needs evolve through

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Soumyadip.Chatterjee
New Comer
V
Voyager
VivekCVoyager
asked in Forum
What type of data Agent based model would collect?

Need to know what data is discovery agents capturing? how safe is symphony's discovery agent? what data it is collecting?

20
V
Voyager
J
Voyager
Jithin.RVoyager
asked in Forum
Apex:Log mechanism for troubleshooting directly from application (realtime) in case of issues reported to l1,l2,l3

Apex:Log mechanism for troubleshooting directly from application (Realtime) in case of issues reported to l1,l2,l3This help reducing time to refer the logs and identify the issue. Required Webservice menu to query the Database and database logs as well.  

51
J
Voyager
R
Voyager
rishee.sundararamanVoyager
asked in Forum
Asset Management CTP

In Asset Inventory management when an asset is in pending acceptance state from the user. The asset should not be available for Allocation, reallocation, movement , deallocation and deactivation.Options currently explored areAuto acceptance after configured no. of days, however this leads during the auto acceptance period the asset is available for asset lifecycle process.Kindly do the needful on the same. 

60
R
Voyager
V
Voyager
VinothVoyager
posted in Forum
Asset Reconciliation modifications

Existing Process:ITAM triggers Recon mail.User takes action from mail by either selecting Accept/RejectNEW PROPOSAL:ITAM Triggers Recon mailUser must receive the link to ITconnect My asset reconciliation page containing the list of assets with checkboxes to take action like Accept/Asset Transferred/LostIf “Asset transferred” is selected, user will need to enter email address of the user to whom the asset was transferred. A reconciliation mail will be sent to this user. Once they accept the transfer, the database should get updated automatically.If “Asset Lost “, user will be required to upload copy of FIR. If lost inside the plant, then plant head approval must be attached. 

131
PSK
Voyager
D
Voyager
DonnaDavis2023Voyager
asked in Forum
Can I perform a calculation when creating a report

I am creating a report using the IM Ticket Master.  I would like to perform a calculation using 2 columns to create a 3rd column.  I am trying to use the Expressions box in the Advanced Properties but I do not know where to get the field names from to write the query.  Any help is appreciated

30
D
Voyager
A
Voyager
AakashVoyager
asked in Forum
SLA Breach Reason

If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .

332
A
Voyager
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum
Asset Inventory

Should the location and department be automatically picked up from Active Directory in the asset inventory, including those attributes? Is this feasible or not?

121
Product
New Comer
D
Voyager
dheeresh.manipalVoyager
asked in Forum
ITAM Module || Software Compliance for Adobe Pro Software

Currently,Adobe Acrobat Pro version software and Adobe Free VersionSoftware installed package is showing as Adobe Acrobat(64 - bit) in systems control panel(i.e Program/Features).Due to this , In summit application we couldn’t able to fetch or differentiate the details of Acrobat Adobe pro version software details and Acrobat Free version software. However, in software license mapping we couldn't able to map the exact Adobe Acrobat Pro version software. Hence  couldn't able to track the software compliance for Adobe Acrobat Pro version software.

131
Product
New Comer
surendra.das
Voyager
surendra.dasVoyager
published in Forum
Workflow Designer — Your Ultimate Tool for Seamless Workflow Automation!🚀Blog

Ever dreamed of automating your workflows in minutes with a simple drag-and-drop interface? Say hello to our Workflow Designer, the game-changer in business process automation! It allows you to visually design, create, and manage workflows like never before—no coding required!💻✨ 🚀 What Makes Workflow Designer a Game-Changer? Gone are the days of complex coding and tedious manual tasks. With Workflow Designer , creating and managing workflows is as easy as drag-and-drop. Whether you're a seasoned developer or a business analyst with no coding background, this tool is built for YOU! 🔥 Key Features at a Glance: Visual Design Interface: 🎨 Construct logical workflows in a matter of minutes with our intuitive drag-and-drop functionality. Connect elements effortlessly and watch your ideas come to life! 10+ Action Components: 🛠️ From static and dynamic approvals to role-based approvals, conditions (if & switch), notifications, creating records, setting values, branching, and joining —

230
surendra.das
Voyager
S
Voyager
Syed FardeenVoyager
asked in Forum
Work order should be enabled by default in search tab.

By default, the work order checkbox should be enabled, similar to how the Incident Management (IM) and Service Request (SR) checkboxes are enabled when the quick search tab is clicked.Version - TAHOE SP3 HF08 B003Customer - On Cloud  

71
S
Voyager

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