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112 Topics
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🎉 Simplify Your Digital Agent with Conversational Flows! 🚀

Are you tired of complex chatbot setups that lack intuitive interfaces and visual tools? We've got the perfect solution for you! 💡 🌟 Introducing Our Conversational Flow Feature 🌟The conversational flow feature in the workbench allows to create or modify flows according to the need. Utilizing drag and drop controls, defining NLU conditions making it easier to identify the intent and provide prompt resolution. The conversational flow feature in the workbench allows to create or modify flows according to the need. Utilizing drag and drop controls, defining NLU conditions making it easier to identify the intent and provide prompt resolution. Key Capabilities:🚀 Drag and Drop: Simply drag the required flow components to the canvas and create your conversational flows effortlessly. 🔀 Logical Branching: Define decisions and branches based on user input to ensure precise navigation. 🌐 API Integration: Make HTTP requests to interact with external services, webpages, and databases. 🏷️ Inte

70
Ayyappan.Swaminathan
Community Admin
4 months ago
sumanglam
Voyager
sumanglamVoyager
published in Forum
Game-Changing Enterprise Service Management: Leveraging Topology for EfficiencyBlog

"Efficiency is doing better what is already being done." — Peter DruckerAt SymphonyAI Enterprise IT we focus on continually redefining how IT infrastructure platforms deliver value. Our latest topology enhancement on Apex is designed to help organizations streamline operations and optimize their IT ecosystems more efficiently. How Does Topology Transform Your IT Infrastructure?Understanding that different organizations have unique needs, SymphonyAI’s Enterprise IT solution (Apex) provides a robust platform topology tailored to support a wide range of business requirements—from small enterprises to large conglomerates and MSPs. This flexible approach ensures that IT services align seamlessly with business goals, driving productivity and enhancing service delivery. Transformative Business Impacts of Using Apex’s Platform TopologyBy leveraging Apex’s topology options, organizations can unlock substantial business benefits:Enhanced Efficiency: A well-structured topology reduces operational

120
sumanglam
Voyager
5 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
Experience the future of service portals with Tabs functionality!Blog

In the ever-evolving landscape of service management, the Apex platform stands at the forefront, continually pushing boundaries to deliver superior user experiences. Our latest innovation introduces the Tabs functionality within the service portal, an enhancement designed to streamline and optimize how different personas interact with the portal.How does the Service Portal cater to the needs of each persona? Recognizing the diverse needs of various user groups, the Apex platform allows the creation of personalized service portals tailored for specific personas—end users, analysts, executives, and approvers. This tailored approach ensures that each user has access to the tools and information most relevant to their role, enhancing productivity and satisfaction.How does the service portal become more powerful with the tabs? Traditionally, service portals have struggled with the challenge of presenting vast amounts of data from multiple modules in a cohesive and user-friendly manner. A cl

80
surendra.das
Community Admin
5 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🌟 Revolutionize Your Asset Movement with SymphonyAI Enterprise IT's Movement Pass!

Boost Your Asset Management with SymphonyAI's Movement Pass! Hey asset managers! 🚀 SymphonyAI Enterprise IT gives you the Movement Pass, your new best friend for accurate and secure asset movement. Key Benefits: All-In-One Info: Customize passes with crucial details like movement reasons, approvers, and recipients. 🗂️ Enhanced Security: Generate movement passes only post-approval to ensure authorized movements. 🔒 Streamlined Handovers: Get acknowledgments from recipients to avoid disputes. 🤝  Easy-to-Use Features:Approval Workflow: Automate and integrate approvals seamlessly. Customizable: Tailor movement passes to fit your needs. Digital Records: Access historical data with a click. Super User-FriendlyOur Movement Pass feature isn’t just powerful; it’s also super easy to use:Approval Made Easy: Automate approvals and integrate them seamlessly into your workflow. Tailor-Made for You: Customize movement passes to fit your needs perfectly. Digital Records: Access historical data

60
Ayyappan.Swaminathan
Community Admin
5 months ago
Nobin.Thomas
Community Admin
Nobin.ThomasCommunity Admin
published in Forum
💡 Workbench: SymphonyAI’s GenAI Transforming Productivity and Innovation 🚀

In the rapidly growing field of artificial intelligence, SymphonyAI is leading the charge with Workbench, its state-of-the-art Generative AI. Designed to revolutionize productivity and innovation, Workbench is quickly becoming an indispensable tool across various verticals. Its advanced capabilities in generating high-quality outputs, handling complex processes, and driving educational excellence make it a transformative asset for professionals and the organization alike.⭐Setting the Benchmark for High-Quality OutputsWorkbench consistently delivers high-quality outputs across a multitude of tasks. Whether it’s generating engaging quizzes, conducting in-depth comparative studies, or crafting concise yet comprehensive educational content, Workbench ensures excellence. This reliability allows users to depend on it for accurate and insightful results, augmenting productivity and instilling confidence in their work.⚡Mastering Complex Process HandlingIn scenarios where data is dense and comp

160
Nobin.Thomas
Community Admin
5 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
​Unlocking the Future: Meet Your IT Superpower - Auto Discovery with SymphonyAI Enterprise IT!Blog

Imagine you’re the hero of your IT department, successfully navigating the labyrinth of servers, routers, switches, and everything in between. But wait, what's that? A new device appears out of nowhere, protocols are evolving faster than superhero costume changes, and the network's complexity is growing quicker than a viral meme. How do you keep your cape intact and your system supercharged? The answer is simple – Auto Discovery and Enterprise IT is here to save the day!Why Auto Discovery?In the thrilling universe of IT infrastructure management, auto-discovery is your secret weapon. It’s the foundational superpower that helps organizations manage their networks with precision, reinforce security measures, and streamline operations. Whether you’re dealing with a simple network or an intricate web of connected devices, auto-discovery is tailor-made to suit your needs. Enterprise IT equips you with an incredible suite of auto-discovery features, ready to tackle any villainous challenge i

130
surendra.das
Community Admin
5 months ago
Nobin.Thomas
Community Admin
Nobin.ThomasCommunity Admin
published in Forum
Streamline Your Enterprise IT Operations with Apex’s Business Rule Designer

In today's fast-paced business landscape, efficiency isn't just a luxury—it's a necessity. Organizations depend on IT Service Management (ITSM) and IT Asset Management (ITAM) to keep operations running smoothly. But without the right tools to streamline and automate these processes, businesses can quickly become overwhelmed with manual tasks and inconsistent handling of requests.What Does the Business Rule Designer Do? 💻The Business Rule Designer empowers you to take control of your IT processes with:Customizable Rules: Tailor rules to fit your specific needs in ITSM and ITAM applications. Trigger-Based Automation: Set up triggers that automate actions like field updates, task creation, API calls, and notifications. Efficiency and Accuracy: Save time, reduce errors, and ensure consistent handling of requests. Streamlined Operations: Enhance operational efficiency and accuracy across your IT processes.Why Business Rules Matter? 💎Business rules are the backbone of efficient IT service

100
Nobin.Thomas
Community Admin
5 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🌟Live Agent Transfer: Smarter, Faster Solutions at Your Fingertips!🚀

💡 Hey there, superstars!  Are you ready to transform your support experience? Say hello to Live Agent Transfer (LAT), your direct line to real-time support and resolutions!🎟️✨ What is Live Agent Transfer? LAT bridges the gap between you and a Live Agent, ensuring your concerns get immediate attention. When you simply prefer human interaction, LAT transfers your conversation to a skilled analyst in seconds. How LAT Works? Digital Agent Transfers the ConversationIf your Digital Agent can’t resolve your issue after three attempts, it will offer to connect you to a Live Agent.Direct RequestNeed a human touch right away? Just type "live agent" and you’ll be connected immediately. For Live Agents: Live Agents can manage new requests, view conversation histories, and access user details from the Live Agent Hub. The hub ensures agents are well-informed and ready to assist efficiently. Why You'll Love LAT? 📍Tailored Help from Every Angle No matter where you are, LAT makes sure you're matched

150
Ayyappan.Swaminathan
Community Admin
5 months ago
Nobin.Thomas
Community Admin
Nobin.ThomasCommunity Admin
published in Forum
Unleashing the Power of Form Designer – Simplify Your Form Creation Process

Are you looking for a way to create custom forms quickly and with ease? Whether you're a seasoned designer or a business professional with no coding experience, the Form Designer tool is your gateway to crafting intuitive forms tailored to your specific needs. In this article, we will explore the capabilities of Form Designer, its user-friendly features, and how it can transform your form creation process.What is the Form Designer?Form Designer is an innovative platform with a keen focus on intuitiveness and customization. It serves as a digital canvas allowing you to design forms that cater to different personas within an organization. Whether you're managing IT incidents, HR inquiries, or any other interactive user process, Form Designer is equipped to streamline the experience.Two Pathways to CreationStart from scratch: Gives you a blank slate, offering the freedom to bring your vision to life without constraints. Use existing form: Using an existing template is perfect when you nee

290
Nobin.Thomas
Community Admin
6 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🌟Automate services with 'Service Automation'! Let's turbocharge your workflows!

Accelerate business value Automate service processes to scale faster than ever. Work smarter, not harder. Improve service delivery Improve business performance by responding faster to service requests or incidents. SymphonyAI Service Automation helps you focus on business-critical tasks, helping to achieve business goals faster.  ncrease service agility Bring efficiency, speed, and expanded capacity to your organization with SymphonyAI Service Automation. Eliminate manual error-prone tasks to provide faster, predictable results.  Transform employee experience Reduce service handing time and respond real-time on employee service needs. With SymphonyAI Service Automation, you can respond to incidents before they become larger business issues.  Measure and grow business value Use the transformative power of SymphonyAI Service Automation to connect systems, processes, and people to drive better enterprise efficiency and business value.  Key Service Automation capabilitiesAgentless architec

100
Ayyappan.Swaminathan
Community Admin
6 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
🚀 Elevating Security Standards with SymphonyAI Enterprise IT

 In the modern era of digital technology, ensuring the protection of sensitive information is of utmost importance. Each organization utilizes transaction forms to gather and handle data essential for their business operations. With the growing dependence on digital forms for data management, it becomes crucial to incorporate robust security measures into their design. SymphonyAI Enterprise IT's Form Designer provides advanced security functionalities aimed at safeguarding sensitive data from unauthorized access and breaches, thereby guaranteeing that only the appropriate users have access to the relevant forms and data. One of the primary security enhancements provided by Form Designer is the encryption of Personally Identifiable Information (PII) fields. Through encryption, organizations can safeguard sensitive data, ensuring its protection even in the event of unauthorized access. This supplementary security layer reinforces the existing secure forms, effectively reducing the potent

200
surendra.das
Community Admin
8 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🚀 Elevate every interaction with the magic of AI !

Turn every conversation into an exceptional experience Resolve issues faster, improve productivity and save costs with the power of AIAnytime, anywhere availability: Offer an unparalleled level of support with the AI-powered SymphonyAI Digital Agent available 24/7 so employees can access excellent service anytime, anywhere.   Self-service experience: Deliver employees an engaging self-service experience and empower them to solve problems independently. The SymphonyAI Digital Agent understands the context of user intent and utilizes machine reasoning to determine the best course of action.   Saving millions: By automatically resolving 30 – 40% of service requests, the AI-powered SymphonyAI Digital Agent drives significant cost savings for your organization. Reduce operational expenses, improve efficiency, and achieve better business value by automating routine tasks and freeing up resources. Improved agent productivity: The SymphonyAI Digital Agent efficiently handles and resolves L1 is

320
Ayyappan.Swaminathan
Community Admin
8 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
Productivity Gains from Effective Onboarding!Blog

 SymphonyAI Enterprise IT's onboarding & offboarding solution, makes the last day as pleasing as the first. Know moreGet Employees Productive From Day One  We have heard many stories about new employees needing to wait days or weeks for everything they need to start their new job! They might get enough to start working on day one, but they’re likely not as productive as they could and should be. Such onboarding issues not only adversely affect employee productivity but also employee retention and the employer’s reputation. To help, organizations need an onboarding “day one productivity” solution that also applies the same vigor to employee offboarding. The importance of efficient employee onboardingEmployee onboarding and offboarding capabilities are crucial to an organization’s success and significantly impact the employee experience. However, too often, manual tasks such as emailing forms and storing repetitive information across the multiple involved business functions delay the

160
surendra.das
Community Admin
8 months ago
D
Voyager
david_n_m_bondVoyager
asked in Forum
API: "All fields for all CIs"

I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?

913
PSK
Voyager
8 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
💡Design Studio - Unleash the power !

Create workflows that deliver great experiences Create inspirational designs or personalized experiences that your users will love.Design Studio benefits Centralize your management Centralize your management quickly and easily create and manage all workflows, configurations, and applications. Design Studio is the single console to manage enterprise service management and asset management applications. A robust set of designers with built in controls and template span workflows, forms, notifications, SLAs, business rules, and dashboards. Create workflows effortlessly With 50+ built-in controls, low-code/no-code, and a plethora of features, you can bring custom unique workflows to life quickly and easily with SymphonyAI Design Studio. The possibilities are endless: forms of any complexity, approval processes, or business rules. Whatever workflow you want to create in, SymphonyAI has what you need to make it exceptional.    Elevate user experiences Deliver an engaging experience across mu

400
Ayyappan.Swaminathan
Community Admin
8 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
All new Apex - Go beyond !

AI-Powered IT and Enterprise WorkflowsRedefine enterprise service management with AIRoll out services faster and boost enterprise productivityGet startedDeliver responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI.Rapid application rolloutLow-code/no-code capabilities mean IT teams can efficiently launch and manage services at lightning speed.Automate enterprise servicesEliminate manual processes and automate service needs all the way from IT to HR, facilities, finance, or even marketing.Rapid, centralized service managementBring all service needs under single portal to improve employee experiences and resolve requests faster.Accelerate productivityWith AI-powered self-service and more than 50 modern controls, form designers, and form builders, you can bring enterprise productivity ideas to reality faster.Scalable flexibilityScale as your needs evolve through

601
Soumyadip.Chatterjee
New Comer
9 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
Product Adoption made easy!

In today's fast-paced digital landscape, businesses are constantly challenged to adapt to emerging technologies to remain competitive. Digital adoption, the process of integrating digital tools and technologies into an organization's workflows and processes, has become crucial for success. However, achieving successful digital adoption requires more than just implementing new software or tools—it requires a comprehensive strategy that addresses the needs of both the organization and its employees.To facilitate seamless integration and enhance user experience within our Apex platform for POCs, we've introduced a guided walkthrough feature. This feature aims to empower our customers, partners, and prospects to adapt to our product effortlessly, enabling them to make informed decisions and ultimately improving conversion rates. The guided tour not only encompasses predefined flows and checklists but is meticulously crafted, aligning with key strategic objectives.We've meticulously outline

140
surendra.das
Community Admin
9 months ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum
Bulk Incident feature

In which Tahoe build or coming new build bulk creation incident feature will be enabled? 

391
R
Voyager
1 year ago
R
Voyager
robertkVoyager
asked in Forum
Integrate Google Sheet (Google Workspace) into Summit

Hi, We have moved from MS365 to Google Workspace and having difficulties in accessing the reporting from Summit. Can this be integrated?  Also applies to CI bulk upload as well.

2593
R
Voyager
1 year ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum
How to deallocate one of the user when the asset is allocated in multiple user allocation?

How to deallocate one of the user when the asset is allocated in multiple user allocation?Customer, added 3 users via multiple user allocation, since they are working on rotating shifts. If one user left the organization, customer needs to remove one of the user and add new user for the same. How can I do that?

801
Ashwashana26
New Comer
1 year ago
phanv
Voyager
phanvVoyager
asked in Forum
Consuming third party API integrations

Currently on Tahoe platform version of Summit, has anyone integrated with third party applications by consuming their API? It doesn’t appear in the platform, outside of using orchestration, that you can develop something to consume a third party API, for example consuming vmWare vCenter’s API to query for asset data to populate the Summit Asset database and schedule it without requiring Summit Profession services to develop custom solutions using third party applications such as powershell and windows scheduler. I’m hoping to understand if there are customer facing capabilities within the Summit platform to accomplish integrations with consuming third party APIs without requiring the purchase of their Orchestration product. Thanks!

871
R
Voyager
1 year ago
R
Voyager
Ramakrishna.DwadasiVoyager
asked in Forum
SAM agent should send only differential data to the proxy server

Currently, the SAM agent is sharing the entire HW and SW information of the end-user machine with the proxy server. The split job will separate the files and it will try to process the files by comparing the data. Here, if we could get only differential data from the SAM agent itself, it will be easy to process and the load will be less on the split job. The XML file size also will be less to process the data and also if the customer has more proxy servers also the data processing will be completed efficiently. 

550
R
Voyager
1 year ago
W
Voyager
westbemVoyager
asked in Forum
Reporting DataSource that stores the "Proposed Standard Template Status" on the Change form

I would like to generate a Change History report which shows all of the Changes which were submitted with the “Proposed for Standard Change” checkbox AND the status of whether or not that template was approved or rejected.   Which table within the reporting DataSources is the “Standard Template Status” field stored in?  See screenshot attached.

493
R
Voyager
2 years ago
S
Voyager
Syed.aVoyager
asked in Forum
Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level  other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

671
R
Voyager
2 years ago
S
Voyager
Simani PatnaikVoyager
asked in Forum
Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now  , Delegator has to login to Portal and check for the tickets pending for approval.

521
R
Voyager
2 years ago

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