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  • 118 Topics
  • 58 Replies
118 Topics
Nobin.Thomas
Community Admin
Nobin.ThomasCommunity Admin
published in Forum
Streamline Your Enterprise IT Operations with Apex’s Business Rule Designer

In today's fast-paced business landscape, efficiency isn't just a luxury—it's a necessity. Organizations depend on IT Service Management (ITSM) and IT Asset Management (ITAM) to keep operations running smoothly. But without the right tools to streamline and automate these processes, businesses can quickly become overwhelmed with manual tasks and inconsistent handling of requests.What Does the Business Rule Designer Do? 💻The Business Rule Designer empowers you to take control of your IT processes with:Customizable Rules: Tailor rules to fit your specific needs in ITSM and ITAM applications. Trigger-Based Automation: Set up triggers that automate actions like field updates, task creation, API calls, and notifications. Efficiency and Accuracy: Save time, reduce errors, and ensure consistent handling of requests. Streamlined Operations: Enhance operational efficiency and accuracy across your IT processes.Why Business Rules Matter? 💎Business rules are the backbone of efficient IT service

100
Nobin.Thomas
Community Admin
6 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🌟Live Agent Transfer: Smarter, Faster Solutions at Your Fingertips!🚀

💡 Hey there, superstars!  Are you ready to transform your support experience? Say hello to Live Agent Transfer (LAT), your direct line to real-time support and resolutions!🎟️✨ What is Live Agent Transfer? LAT bridges the gap between you and a Live Agent, ensuring your concerns get immediate attention. When you simply prefer human interaction, LAT transfers your conversation to a skilled analyst in seconds. How LAT Works? Digital Agent Transfers the ConversationIf your Digital Agent can’t resolve your issue after three attempts, it will offer to connect you to a Live Agent.Direct RequestNeed a human touch right away? Just type "live agent" and you’ll be connected immediately. For Live Agents: Live Agents can manage new requests, view conversation histories, and access user details from the Live Agent Hub. The hub ensures agents are well-informed and ready to assist efficiently. Why You'll Love LAT? 📍Tailored Help from Every Angle No matter where you are, LAT makes sure you're matched

150
Ayyappan.Swaminathan
Community Admin
6 months ago
Nobin.Thomas
Community Admin
Nobin.ThomasCommunity Admin
published in Forum
Unleashing the Power of Form Designer – Simplify Your Form Creation Process

Are you looking for a way to create custom forms quickly and with ease? Whether you're a seasoned designer or a business professional with no coding experience, the Form Designer tool is your gateway to crafting intuitive forms tailored to your specific needs. In this article, we will explore the capabilities of Form Designer, its user-friendly features, and how it can transform your form creation process.What is the Form Designer?Form Designer is an innovative platform with a keen focus on intuitiveness and customization. It serves as a digital canvas allowing you to design forms that cater to different personas within an organization. Whether you're managing IT incidents, HR inquiries, or any other interactive user process, Form Designer is equipped to streamline the experience.Two Pathways to CreationStart from scratch: Gives you a blank slate, offering the freedom to bring your vision to life without constraints. Use existing form: Using an existing template is perfect when you nee

290
Nobin.Thomas
Community Admin
6 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🌟Automate services with 'Service Automation'! Let's turbocharge your workflows!

Accelerate business value Automate service processes to scale faster than ever. Work smarter, not harder. Improve service delivery Improve business performance by responding faster to service requests or incidents. SymphonyAI Service Automation helps you focus on business-critical tasks, helping to achieve business goals faster.  ncrease service agility Bring efficiency, speed, and expanded capacity to your organization with SymphonyAI Service Automation. Eliminate manual error-prone tasks to provide faster, predictable results.  Transform employee experience Reduce service handing time and respond real-time on employee service needs. With SymphonyAI Service Automation, you can respond to incidents before they become larger business issues.  Measure and grow business value Use the transformative power of SymphonyAI Service Automation to connect systems, processes, and people to drive better enterprise efficiency and business value.  Key Service Automation capabilitiesAgentless architec

100
Ayyappan.Swaminathan
Community Admin
7 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
🚀 Elevating Security Standards with SymphonyAI Enterprise IT

 In the modern era of digital technology, ensuring the protection of sensitive information is of utmost importance. Each organization utilizes transaction forms to gather and handle data essential for their business operations. With the growing dependence on digital forms for data management, it becomes crucial to incorporate robust security measures into their design. SymphonyAI Enterprise IT's Form Designer provides advanced security functionalities aimed at safeguarding sensitive data from unauthorized access and breaches, thereby guaranteeing that only the appropriate users have access to the relevant forms and data. One of the primary security enhancements provided by Form Designer is the encryption of Personally Identifiable Information (PII) fields. Through encryption, organizations can safeguard sensitive data, ensuring its protection even in the event of unauthorized access. This supplementary security layer reinforces the existing secure forms, effectively reducing the potent

200
surendra.das
Community Admin
8 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
🚀 Elevate every interaction with the magic of AI !

Turn every conversation into an exceptional experience Resolve issues faster, improve productivity and save costs with the power of AIAnytime, anywhere availability: Offer an unparalleled level of support with the AI-powered SymphonyAI Digital Agent available 24/7 so employees can access excellent service anytime, anywhere.   Self-service experience: Deliver employees an engaging self-service experience and empower them to solve problems independently. The SymphonyAI Digital Agent understands the context of user intent and utilizes machine reasoning to determine the best course of action.   Saving millions: By automatically resolving 30 – 40% of service requests, the AI-powered SymphonyAI Digital Agent drives significant cost savings for your organization. Reduce operational expenses, improve efficiency, and achieve better business value by automating routine tasks and freeing up resources. Improved agent productivity: The SymphonyAI Digital Agent efficiently handles and resolves L1 is

320
Ayyappan.Swaminathan
Community Admin
8 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
💡Design Studio - Unleash the power !

Create workflows that deliver great experiences Create inspirational designs or personalized experiences that your users will love.Design Studio benefits Centralize your management Centralize your management quickly and easily create and manage all workflows, configurations, and applications. Design Studio is the single console to manage enterprise service management and asset management applications. A robust set of designers with built in controls and template span workflows, forms, notifications, SLAs, business rules, and dashboards. Create workflows effortlessly With 50+ built-in controls, low-code/no-code, and a plethora of features, you can bring custom unique workflows to life quickly and easily with SymphonyAI Design Studio. The possibilities are endless: forms of any complexity, approval processes, or business rules. Whatever workflow you want to create in, SymphonyAI has what you need to make it exceptional.    Elevate user experiences Deliver an engaging experience across mu

400
Ayyappan.Swaminathan
Community Admin
9 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum
All new Apex - Go beyond !

AI-Powered IT and Enterprise WorkflowsRedefine enterprise service management with AIRoll out services faster and boost enterprise productivityGet startedDeliver responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI.Rapid application rolloutLow-code/no-code capabilities mean IT teams can efficiently launch and manage services at lightning speed.Automate enterprise servicesEliminate manual processes and automate service needs all the way from IT to HR, facilities, finance, or even marketing.Rapid, centralized service managementBring all service needs under single portal to improve employee experiences and resolve requests faster.Accelerate productivityWith AI-powered self-service and more than 50 modern controls, form designers, and form builders, you can bring enterprise productivity ideas to reality faster.Scalable flexibilityScale as your needs evolve through

601
Soumyadip.Chatterjee
New Comer
9 months ago
R
Voyager
rishee.sundararamanVoyager
asked in Forum
Asset Management CTP

In Asset Inventory management when an asset is in pending acceptance state from the user. The asset should not be available for Allocation, reallocation, movement , deallocation and deactivation.Options currently explored areAuto acceptance after configured no. of days, however this leads during the auto acceptance period the asset is available for asset lifecycle process.Kindly do the needful on the same. 

30
R
Voyager
5 days ago
V
Voyager
VinothVoyager
posted in Forum
Asset Reconciliation modifications

Existing Process:ITAM triggers Recon mail.User takes action from mail by either selecting Accept/RejectNEW PROPOSAL:ITAM Triggers Recon mailUser must receive the link to ITconnect My asset reconciliation page containing the list of assets with checkboxes to take action like Accept/Asset Transferred/LostIf “Asset transferred” is selected, user will need to enter email address of the user to whom the asset was transferred. A reconciliation mail will be sent to this user. Once they accept the transfer, the database should get updated automatically.If “Asset Lost “, user will be required to upload copy of FIR. If lost inside the plant, then plant head approval must be attached. 

101
PSK
Voyager
18 days ago
D
Voyager
DonnaDavis2023Voyager
asked in Forum
Can I perform a calculation when creating a report

I am creating a report using the IM Ticket Master.  I would like to perform a calculation using 2 columns to create a 3rd column.  I am trying to use the Expressions box in the Advanced Properties but I do not know where to get the field names from to write the query.  Any help is appreciated

10
D
Voyager
29 days ago
J
Voyager
Jithin.RVoyager
asked in Forum
Apex:Log mechanism for troubleshooting directly from application (realtime) in case of issues reported to l1,l2,l3

Apex:Log mechanism for troubleshooting directly from application (Realtime) in case of issues reported to l1,l2,l3This help reducing time to refer the logs and identify the issue. Required Webservice menu to query the Database and database logs as well.  

00
J
Voyager
1 month ago
A
Voyager
AakashVoyager
asked in Forum
SLA Breach Reason

If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .

322
A
Voyager
1 month ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum
Asset Inventory

Should the location and department be automatically picked up from Active Directory in the asset inventory, including those attributes? Is this feasible or not?

101
Product
New Comer
2 months ago
D
Voyager
dheeresh.manipalVoyager
asked in Forum
ITAM Module || Software Compliance for Adobe Pro Software

Currently,Adobe Acrobat Pro version software and Adobe Free VersionSoftware installed package is showing as Adobe Acrobat(64 - bit) in systems control panel(i.e Program/Features).Due to this , In summit application we couldn’t able to fetch or differentiate the details of Acrobat Adobe pro version software details and Acrobat Free version software. However, in software license mapping we couldn't able to map the exact Adobe Acrobat Pro version software. Hence  couldn't able to track the software compliance for Adobe Acrobat Pro version software.

111
Product
New Comer
2 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
Workflow Designer — Your Ultimate Tool for Seamless Workflow Automation!🚀Blog

Ever dreamed of automating your workflows in minutes with a simple drag-and-drop interface? Say hello to our Workflow Designer, the game-changer in business process automation! It allows you to visually design, create, and manage workflows like never before—no coding required!💻✨ 🚀 What Makes Workflow Designer a Game-Changer? Gone are the days of complex coding and tedious manual tasks. With Workflow Designer , creating and managing workflows is as easy as drag-and-drop. Whether you're a seasoned developer or a business analyst with no coding background, this tool is built for YOU! 🔥 Key Features at a Glance: Visual Design Interface: 🎨 Construct logical workflows in a matter of minutes with our intuitive drag-and-drop functionality. Connect elements effortlessly and watch your ideas come to life! 10+ Action Components: 🛠️ From static and dynamic approvals to role-based approvals, conditions (if & switch), notifications, creating records, setting values, branching, and joining —

200
surendra.das
Community Admin
3 months ago
S
Voyager
Syed FardeenVoyager
asked in Forum
Work order should be enabled by default in search tab.

By default, the work order checkbox should be enabled, similar to how the Incident Management (IM) and Service Request (SR) checkboxes are enabled when the quick search tab is clicked.Version - TAHOE SP3 HF08 B003Customer - On Cloud  

51
S
Voyager
4 months ago
PSK
Voyager
PSKVoyager
posted in Forum
EAM vs. ITAM: Unraveling the Nuances of Asset Management

When it comes to managing an organization's valuable assets, two acronyms often come up: EAM (Enterprise Asset Management) and ITAM (IT Asset Management). While they share a common goal – optimizing the use and value of assets – they operate in distinct domains with different focuses.Let's break down the key differences and explore why understanding these nuances is essential for effective asset management.Enterprise Asset Management (EAM): The Big PictureEAM casts a wide net, encompassing all physical assets within an organization. This includes everything from manufacturing equipment and vehicles to facilities and infrastructure. EAM's primary goal is to ensure the reliable and efficient operation of these assets throughout their lifecycle, from acquisition to disposal.EAM in Action:Manufacturing Plant:EAM tracks maintenance schedules for conveyor belts, optimizes energy usage in HVAC systems, and manages the lifecycle of production machinery. Logistics Company: EAM monitors the cond

290
PSK
Voyager
4 months ago
S
Voyager
SandeepVoyager
asked in Forum
Pending for approval - Refer backed tickets

Many SR tickets are referred back to the user and no actions are taken.Every week we take the report and we have to cancel the tickets from the backend.Let us know how the tool can cancel the refer-backed tickets if the user takes no action after X days.

60
S
Voyager
5 months ago
sumanglam
Voyager
sumanglamVoyager
published in Forum
Want To Increase Analyst Productivity? Bulk Update is Here To help!

Want To Increase Analyst Productivity? Bulk Update is Here To help!  Imagine eliminating the tedious task of updating records one-by-one and instead, making adjustments to multiple records with minimal effort. Introducing Bulk Update, a transformative feature on Apex! Bulk Update and History buttons for easy navigation. How Will Bulk Update Help Me? Meet Maxwell, an IT Analyst for a tech firm. Maxwell faces challenges such as updating the status of 20 records assigned to him. Manually updating each asset wouldn’t just be time-consuming for him; it also increases the risk of errors. Here’s how the bulk update can help analysts in multiple areas:Increased Efficiency: Picture this; you have hundreds of records to update, and instead of spending hours doing it manually, you can do it all in a fraction of the time. Bulk Update minimizes effort while ensuring accuracy. Improved Accuracy: We all know human error can creep in when dealing with large datasets. Bulk Update minimizes these errors

80
sumanglam
Voyager
5 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
Productivity Gains from Effective Onboarding!Blog

 SymphonyAI Enterprise IT's onboarding & offboarding solution, makes the last day as pleasing as the first. Know moreGet Employees Productive From Day One  We have heard many stories about new employees needing to wait days or weeks for everything they need to start their new job! They might get enough to start working on day one, but they’re likely not as productive as they could and should be. Such onboarding issues not only adversely affect employee productivity but also employee retention and the employer’s reputation. To help, organizations need an onboarding “day one productivity” solution that also applies the same vigor to employee offboarding. The importance of efficient employee onboardingEmployee onboarding and offboarding capabilities are crucial to an organization’s success and significantly impact the employee experience. However, too often, manual tasks such as emailing forms and storing repetitive information across the multiple involved business functions delay the

160
surendra.das
Community Admin
9 months ago
D
Voyager
david_n_m_bondVoyager
asked in Forum
API: "All fields for all CIs"

I need the API endpoint for “Give me all fields for all CIs”.Surely this must be possible?

923
PSK
Voyager
9 months ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum
Product Adoption made easy!

In today's fast-paced digital landscape, businesses are constantly challenged to adapt to emerging technologies to remain competitive. Digital adoption, the process of integrating digital tools and technologies into an organization's workflows and processes, has become crucial for success. However, achieving successful digital adoption requires more than just implementing new software or tools—it requires a comprehensive strategy that addresses the needs of both the organization and its employees.To facilitate seamless integration and enhance user experience within our Apex platform for POCs, we've introduced a guided walkthrough feature. This feature aims to empower our customers, partners, and prospects to adapt to our product effortlessly, enabling them to make informed decisions and ultimately improving conversion rates. The guided tour not only encompasses predefined flows and checklists but is meticulously crafted, aligning with key strategic objectives.We've meticulously outline

140
surendra.das
Community Admin
9 months ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum
Bulk Incident feature

In which Tahoe build or coming new build bulk creation incident feature will be enabled? 

391
R
Voyager
1 year ago
R
Voyager
robertkVoyager
asked in Forum
Integrate Google Sheet (Google Workspace) into Summit

Hi, We have moved from MS365 to Google Workspace and having difficulties in accessing the reporting from Summit. Can this be integrated?  Also applies to CI bulk upload as well.

2593
R
Voyager
1 year ago

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