SymphonyAI Enterprise IT SymphonyAI Enterprise IT

Replies posted by shubham.jain

5 Replies

D
Voyager
Dinesh VenkatesanVoyager
asked in Forum

SR Approval Mail Notification

Below is the process to include the Service Request Details in SR E-mail templates. You can refer the application settings and enable the below option:→ Include SR Details in SR E-mail (the Service Request details are included in the SR e-mail if the tag *SRVICEREQUEST_DETAILS* is included in the email template of approvals and this checkbox is enabled. Path to enable the option: Admin → Application Settings → Look for Service Request Section Below is the process to enable the Service Request Description in SR E-mail templates.   

2
H
New Comer
3 years ago
D
Voyager
Dinesh VenkatesanVoyager
asked in Forum

Service Request catalog to visible based on role access

It can be visible based on four conditions 1. Customer2. Location3. User level 4. User type

2
D
Voyager
2 years ago
V
Apprentice
vivekApprentice
asked in Forum

How do we configure workgroup specific FROM EMAIL ID for email delivery in SummitAI?

You can follow the below path: Admin --> Workgroup > Open any configured Workgroup configuration and you can find “From E-mail “From Name” using which you can send email from Workgroup specific email id. 

1
shubham.jain
Voyager
3 years ago
A
Voyager
AravindVoyager
published in Self Learning

Overview of SummitAI Landing Page (Mobile Version)self-help videos

This is good video about the SummitAI mobile application landing page.

291
shubham.jain
Voyager
3 years ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum

Nmap in Agent less discovery

NMap would help us to build the relationship automatically in CMDB. NMAP is the network mapper third party application.

2
Hari Prasad
Voyager
2 years ago

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