Milliken & Company required a new IT service management (ITSM) and IT asset management (ITAM) product suite to better enable its digital transformation initiatives and to ensure business continuity.
By partnering with Symphony SummitAI, Milliken delivered an integrated global solution across its support centers in 13 countries with a 100% employee adoption rate. The intuitive UI and UX, self-service features, and automation helped Milliken enhance customer experience significantly. Not just that, they also brought down the Total Cost of Ownership (TCO) drastically.
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