The rapid emergence of cloud services, Internet of Things and mobile innovations have given rise to a strong dependence on data-driven applications, which in turn, places a heavy reliance on the uninterrupted availability of infrastructure services. IT is thus faced with improving service quality and reducing costs in an ever-changing and complex environment.
Amidst the business imperatives of high performance, end-user experience, end-to-end visibility and simplified IT management, what exactly is the enhanced business value provided by service availability? It calls for a change from the belief that service availability is not primarily about technology, but about business value. Organizations need help to translate the technology and metrics of service availability into tangible business sense. How can service availability be looked at in terms of real-time productivity and fiscal gains or losses? How can it be understood as a representation of success and failure, or their impact?
This requires looking at the various aspects of business value in service availability – its value proposition, its value enablers and specific measurement areas.
For more Information:Â