To understand the depth of productivity-led transformation let us start at the basics of what it means. In a nutshell, it is all about doing better tomorrow than what we are doing today. For an enterprise, this translates into using today’s data to derive insights that design better products, services and processes for the future.
Contextual Information – The First Step to Agile Intelligence
Let us look at an IT analyst working on or trying to resolve an issue. What if the analyst could get information regarding all related previous scenarios, resolutions and change processes provided, associated problems, and associated work orders? What if the relevant solutions provided by all other analysts could be re-used for a holistic view?
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