Ah, yes, the age-old (or very recent…) questions: Are artificial intelligence (AI) and automation the same thing? How are they different? Is automation a result of AI? There’s not a simple answer to clearing this up. But, as AI becomes a critical part to your digital transformation strategy, it’s important to understand how it stands on its own and how it works with other technologies. And, even more important, how does it work with your IT service management approach.

Adopting AI leads to automation throughout your organization that can result in consistency, repeatability, and speed in performing tasks. The promise of improving efficiency and throughput while at the same time reducing the burden of tedious, repetitive tasks on people’s time, AI adoption can lead to more creative, strategic, or complex work that today often gets ignored or put off. So, of course, this technology has great appeal to many organizational leaders.

The term artificial intelligence, or ‘AI’, is often used in multiple contexts. And, while AI is very specific, it is often broadly used to describe many related technologies…

Read more » Is AI automation? Or, is Automation AI?