Over the past two years, the level of discussion of employee experience and its role in business success has increased quite dramatically. After deep and considered investment of time, effort, and money in the quest for better customer experience (CX), the new frontier is employee experience (EX).
It is important to bear in mind that everything in 2020 is different from previous years. Employers have limited control of and visibility into EX, while high percentages of employees are working from home. Rather than modifying physical offices, employers have had to concentrate on improving experiences with online meetings and the types of tools employees work with every day.
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