Did you know improvement in employee experience could lead to increased productivity? It’s true. Recently, a leading automobile manufacturer experienced an increase in productivity by up to 50% and 85% improvement in their CSAT scores.
Organizations across industries and geographies have realized that improving employee experience is leading to better business outcomes. Companies with high levels of employee engagement report 20 percent higher productivity and 21 percent higher profitability*.
Service management technologies such as IT Service Management (ITSM) are helping IT organizations overcome challenges with legacy systems and processes. Looking beyond IT operations and support delivery, these emerging technologies focus on fostering a strong bond between IT and business, transforming IT as a business enabler. This in turn results in an enhanced employee experience and improved productivity.
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