🚀 Master CI Relations Like a Pro! 🔗💡
SymphonyAI Enterprise IT
There are several customer requests to have data migration feature for seamless transition from legacy application to SymphonyAI.
There is query from customer to have data migration feature application to application or using API.Please consider this request.
Hi team , Currently we have the feature to skip the Repeated approvers at tenant level. Please also add a feature to skip the repeated Approvers option at catalog Level . Thanks & Regards,Rahul Kumar
Hi Team , We want one feature in SR Catalog Approval workflow . Current Scenario :-In current Scenario the Approval condition can be applied on the basis of Requestor/caller only . Required Scenario :-Can we set the Approval workflow on the Basis of Individual Approver name (Ex:-If the Approver is MD San (xyz@maruti.co.in ) then this Approval level should be skip) . As per the current product design, this conditions block in the workflow designer are based on the caller/requestor fields only ,there is no field currently available based on Approver , Please implement fields based on approver also . Thanks & Regards,Rahul Kumar
Ever wondered how companies keep their computers secure from risky apps? 🤔 It’s all about whitelisting and blacklisting software!Whitelist: ✅ Only approved, trusted software can be installed.Blacklist: 🚫 Apps that might cause trouble or security risks are blocked!Why bother?✨ Keeps your desktops safe✨ Stops unauthorized software✨ Sends instant alerts if someone tries to install blacklisted apps✨ Super easy to track with detailed reports! How to Use:1️⃣ Visit Asset > Configuration > Software > Software Blacklisting2️⃣ Pick your filter: White, Black, All, or None3️⃣ Choose the software and set the restriction (Whitelist/Blacklist/None)4️⃣ Hit SUBMIT and sleep easy knowing you’re secure! 😎Ready to organize your software and level up your cybersecurity game? 💻🔒 Let’s whitelist and blacklist our way to a safer workplace! 🚀#Cybersecurity #Asset #StaySafe
Ever wondered how your IT ecosystem stays connected behind the scenes? That’s the magic of CI Relations! ✨👨👩👧👦 Parent & Child CIs – If the Parent sneezes 🤧, the Child might catch a cold!🤝 Peer CIs – Siblings from another system! No impact if one goes down.🛟 Backup CIs – Your superhero sidekick! 🦸♂️ Ready to take over if the main CI fails.🔍 Plus, with Event Correlation, you can stop alert fatigue in its tracks! Only the critical events get your attention – no more chasing false alarms! 🚨➡️✅✅ Quick Root Cause✅ Clear Impact Analysis✅ Smarter Recovery Plans💻 Dive into the CI RELATIONS tab and start linking! Better visibility = better decisions! 🔍🔗 #CMDB #CI #ConfigurationManagement #SmartIT #EventCorrelation #ITSM
Need to know what data is discovery agents capturing? how safe is symphony's discovery agent? what data it is collecting?
Hey tech enthusiasts! 🤖 Are you ready to unlock the secrets of your IT environment? The Discovery Dashboard is here to make your life easier with its stunning pictorial representations and detailed insights into your discovered devices. 🖥️📊✨ Access Like a Pro! ✨Admins, listen up! You can enable access to the DISCOVERY DASHBOARD right from the role template level. This means more visibility and control for your team! 🔍👥 Job Details at a Glance! 📈The JOB DETAILS page is where the action's at! Explore tiles like TOTAL NUMBER OF JOBS, RECURRING JOBS, and more. Click on any tile for an in-depth view by job name, IP address, or status. 🔗📋 🌀 Cool Pie Graphs Galore! 🌀Device By Protocol: Discover which protocols are ruling the roost! 🕹️ Device By Device Type: See what devices are in your network kingdom! 💻 Device By OS Type: Is it a Windows or Linux world? Find out! 🐧🪟 Device By Manufacturer: Uncover the top manufacturers in your fleet! 🏭 Reachability: Check which IPs are keepin
In today’s interconnected IT landscape, seamless data flow between applications is no longer a luxury—it's a necessity. The Integration Hub’s Data Pills and Dynamic Mapping features are revolutionizing how we configure integrations by reducing manual work and making workflows smarter, faster, and more intuitive.🔍 What Are Data Pills?Data Pills are dynamic variables generated from trigger or action steps within a recipe. Think of them as reusable data containers that carry context-rich information (like ticket ID, full name, or timestamp) from one step to another. These pills appear in the Recipe Data Tree, providing structured access to data from all previous steps—making recipe design more intelligent and decision-driven.🔄 Enter Dynamic MappingWhile Data Pills fetch and carry data, Dynamic Mapping determines where and how that data is applied. This powerful feature allows users to configure field relationships independently of the core logic—offering flexibility and reusability acro
Hey, Community Members!Ever felt stuck with a tech issue or encountered an error that you just can’t seem to crack? Say hello to your new best friend—Knowledge Management (KM)! 🚀KM is all about creating, maintaining, and sharing solutions to solve common problems. Think of it as the collective brain of our community that helps you tackle those pesky issues without breaking a sweat.Why Do We Create Knowledge Records?Knowledge Records (KRs) are our treasure trove of wisdom for frequently reported errors and issues. From software quirks to hardware hiccups, KRs are your go-to guides, tailor-made for specific environments, locations, or scenarios. Whether you're an end user, analyst, or somewhere in between, KRs ensure no one ever has to reinvent the wheel.What’s In It for End Users?End users, rejoice! With the Knowledge Management Dashboard and End User Dashboard, you can easily access these invaluable KRs. Plus, you can rate them, ensuring that the cream rises to the top. And here’s the
In Asset Inventory management when an asset is in pending acceptance state from the user. The asset should not be available for Allocation, reallocation, movement , deallocation and deactivation.Options currently explored areAuto acceptance after configured no. of days, however this leads during the auto acceptance period the asset is available for asset lifecycle process.Kindly do the needful on the same.
I am creating a report using the IM Ticket Master. I would like to perform a calculation using 2 columns to create a 3rd column. I am trying to use the Expressions box in the Advanced Properties but I do not know where to get the field names from to write the query. Any help is appreciated
Apex:Log mechanism for troubleshooting directly from application (Realtime) in case of issues reported to l1,l2,l3This help reducing time to refer the logs and identify the issue. Required Webservice menu to query the Database and database logs as well.
Requirement: I need to make a category field blank because while creating a ticket from Mail it is mandatory and when the analyst working on the ticket the data is already present analyst will not concentrate on this, and once the ticket is raised then BRD should run and make category blank(Apex).
Currently,Adobe Acrobat Pro version software and Adobe Free VersionSoftware installed package is showing as Adobe Acrobat(64 - bit) in systems control panel(i.e Program/Features).Due to this , In summit application we couldn’t able to fetch or differentiate the details of Acrobat Adobe pro version software details and Acrobat Free version software. However, in software license mapping we couldn't able to map the exact Adobe Acrobat Pro version software. Hence couldn't able to track the software compliance for Adobe Acrobat Pro version software.
By default, the work order checkbox should be enabled, similar to how the Incident Management (IM) and Service Request (SR) checkboxes are enabled when the quick search tab is clicked.Version - TAHOE SP3 HF08 B003Customer - On Cloud
Many SR tickets are referred back to the user and no actions are taken.Every week we take the report and we have to cancel the tickets from the backend.Let us know how the tool can cancel the refer-backed tickets if the user takes no action after X days.
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