In this section, we learn about how an analyst creates a service request for an end user. The analyst begins by clicking on the menu icon and selecting the request module. Then, they choose "New Service Request for User" under manage service requests. After selecting the tenant and filling in the mandatory fields like medium and requested for, they choose the appropriate category and catalog. This leads them to a form where they enter the required information and select next. The approval process follows the workflow established by the administrator. Finally, when they choose submit, a service request ID is generated. This video provides a comprehensive understanding of the procedure an analyst follows to generate a service request for an end user.