In this section of the video, the analyst dashboard is introduced. This dashboard allows analysts to view and take action on incidents, service requests, work orders, change records, and problem records assigned to them or their work group. They can also monitor their response SLA and resolution SLA performance. The dashboard includes bar graphs that display the number of incidents in different statuses, with different colors indicating different priorities. Analysts can click on hyperlinks to access the lists of incidents or service requests. The dashboard also provides information on SLA performance and customer satisfaction for incidents and service requests. Overall, this section provides an overview of the features and functionalities of the analyst dashboard.