Many SR tickets are referred back to the user and no actions are taken.
Every week we take the report and we have to cancel the tickets from the backend.
Let us know how the tool can cancel the refer-backed tickets if the user takes no action after X days.
Pending for approval - Refer backed tickets
Be the first to reply!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.