Hey there, superstars!
Are you ready to transform your support experience? Say hello to Live Agent Transfer (LAT), your direct line to real-time support and resolutions!
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What is Live Agent Transfer?
LAT bridges the gap between you and a Live Agent, ensuring your concerns get immediate attention. When you simply prefer human interaction, LAT transfers your conversation to a skilled analyst in seconds.
How LAT Works?
Digital Agent Transfers the Conversation
If your Digital Agent can’t resolve your issue after three attempts, it will offer to connect you to a Live Agent.
Direct Request
Need a human touch right away? Just type "live agent" and you’ll be connected immediately.
For Live Agents:
Live Agents can manage new requests, view conversation histories, and access user details from the Live Agent Hub. The hub ensures agents are well-informed and ready to assist efficiently.
Why You'll Love LAT?
Tailored Help from Every Angle
No matter where you are, LAT makes sure you're matched with the best-suited live analyst from your location! 
️ And with skill-based routing, rest assured, you’re chatting with an expert perfectly aligned with your needs!
Juggling Digital and Human Support with Ease
No more waiting! LAT connects you directly to a Live Agent who can address your queries promptly. 
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VIP Treatment for Our Very Important Peeps
Oh, and if you're a VIP, get ready for some red-carpet treatment! 
Direct transfers, special welcomes - we make sure our VIPs feel like the rockstars they are! 
Shout-Out to the Live Agents! 
Behind every smooth LAT is a fabulous Live Agent, rocking it on the Live Agent Hub. With info galore and clever cues, they're prepped to pick up the chat baton and race to your aid! 
Ready for a smarter, faster solution? Live Agent Transfer ensures you get the help you need, when you need it. Experience it now and say goodbye to frustrating automated responses. Let LAT bring you the expert support you deserve!
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