Today, expectations of IT service skills and capabilities have undergone a huge transformation. Even at the levels of support executives, service skills go far beyond efficiently manning helpdesks, proactively executing maintenance and support tasks. They are no longer the invisible back-end support. They have a prime role in improving customer relations, upping the ante in operational efficiency and delivering tangible benefits for their organization’s reputation and bottom line.

IT will no longer be seen merely as the infrastructure that supports operations – but as smart tools and solutions to drive profitability and growth while slashing risks.

Read more here » Plugging the gap in IT service skills