Design for change: Learning from uncertainty

Although IT best practices have touted “deliver business value” for years, never has IT so visibly done so as it has during the COVID-19 pandemic. During a time of immense uncertainty, IT became a true business partner in every industry worldwide, virtually overnight. IT professionals and leadership went beyond delivering “technology solutions”; they were partners in organizational transformation, innovation, and improved customer and employee experiences. Although it was challenging, time-consuming, stressful, and in some areas, risky, there were positive outcomes that should become part of the “new normal”.