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- 44 Topics
- 45 Replies
Query on SR process flow
What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.
Consuming third party API integrations
Currently on Tahoe platform version of Summit, has anyone integrated with third party applications by consuming their API? It doesn’t appear in the platform, outside of using orchestration, that you can develop something to consume a third party API, for example consuming vmWare vCenter’s API to query for asset data to populate the Summit Asset database and schedule it without requiring Summit Profession services to develop custom solutions using third party applications such as powershell and windows scheduler. I’m hoping to understand if there are customer facing capabilities within the Summit platform to accomplish integrations with consuming third party APIs without requiring the purchase of their Orchestration product. Thanks!
SAM agent should send only differential data to the proxy server
Currently, the SAM agent is sharing the entire HW and SW information of the end-user machine with the proxy server. The split job will separate the files and it will try to process the files by comparing the data. Here, if we could get only differential data from the SAM agent itself, it will be easy to process and the load will be less on the split job. The XML file size also will be less to process the data and also if the customer has more proxy servers also the data processing will be completed efficiently.
How to deallocate one of the user when the asset is allocated in multiple user allocation?
How to deallocate one of the user when the asset is allocated in multiple user allocation?Customer, added 3 users via multiple user allocation, since they are working on rotating shifts. If one user left the organization, customer needs to remove one of the user and add new user for the same. How can I do that?
Is there any configuration to map location and customer based assets in Endpoint compliance
Is there any configuration to map location and customer based assets Endpoint compliance. When are are adding single assets it is getting synced, but when we are adding customer and location based mapping, assets are not getting sync in Endpoint compliance dashboard.
Does adding only analyst role template without giving admin->analyst access to a user count as a license consumption?
If a SummitAI user has been given an analyst access via Admin->Analyst and then analyst level role template via User access tab in the user list, and now suppose analyst access is removed from Admin->Analyst, and suppose he has to be kept as an end-user, does his analyst role template checkbox also need to be removed mandatorily, does keeping only analyst role template still count as license consumed only based on role template?
SLA Service Window Based on Specific Categories for different Priorities
Can we configure the specific SLA service window based on Specific categories and priorities? Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets.
Mail to Incident feature, required plan text in place of signature image
Currently, on mail to ticket functionality, we don't have plain text enhancement over a symptom and description on our summit versions, where we are getting a signature image in place of Plain text.Is it possible, since it is already available in the BI report.
Notification Parser : Enable Auto-Resolution of External Tickets
Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser. - Whether this will change the status from any open status to Resolved/Closed Status. - This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket) Refer below link for details : https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser
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