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  • 73 Topics
  • 53 Replies

73 Topics

S
Voyager
Simani PatnaikVoyager
asked in Forum

Can we add mail notification for delegator

Can we add mail notification for delegate when they get any request (SR/Change) in upcoming releases. As of now  , Delegator has to login to Portal and check for the tickets pending for approval.

1
R
New Comer
1 year ago
S
Voyager
Syed.aVoyager
asked in Forum

Query on SR process flow

What is the reason behind a SR is directly landing in to the workgroup without approvals. Only happening in mobile app with specified user level  other than mobile app it is working fine in web or application.Description - When a SR is raised ticket goes for approval then after approval it will be landed in Workgroup. But in this case (mobile app+specified user level ) it is not following the approval process and also no skip approval is enabled for catalog.

1
R
New Comer
1 year ago
phanv
Voyager
phanvVoyager
asked in Forum

Consuming third party API integrations

Currently on Tahoe platform version of Summit, has anyone integrated with third party applications by consuming their API? It doesn’t appear in the platform, outside of using orchestration, that you can develop something to consume a third party API, for example consuming vmWare vCenter’s API to query for asset data to populate the Summit Asset database and schedule it without requiring Summit Profession services to develop custom solutions using third party applications such as powershell and windows scheduler. I’m hoping to understand if there are customer facing capabilities within the Summit platform to accomplish integrations with consuming third party APIs without requiring the purchase of their Orchestration product. Thanks!

1
R
New Comer
1 year ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum

Bulk Incident feature

In which Tahoe build or coming new build bulk creation incident feature will be enabled? 

1
R
New Comer
11 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum

All new Apex - Go beyond !

AI-Powered IT and Enterprise WorkflowsRedefine enterprise service management with AIRoll out services faster and boost enterprise productivityGet startedDeliver responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI.Rapid application rolloutLow-code/no-code capabilities mean IT teams can efficiently launch and manage services at lightning speed.Automate enterprise servicesEliminate manual processes and automate service needs all the way from IT to HR, facilities, finance, or even marketing.Rapid, centralized service managementBring all service needs under single portal to improve employee experiences and resolve requests faster.Accelerate productivityWith AI-powered self-service and more than 50 modern controls, form designers, and form builders, you can bring enterprise productivity ideas to reality faster.Scalable flexibilityScale as your needs evolve through

551
Soumyadip.Chatterjee
New Comer
4 months ago
A
Voyager
AakashVoyager
asked in Forum

SLA Breach Reason

If Resolution SLA of any ticket will be breach at any status (in-progress , New , Assigned).The Resolution SLA reason Reason should be mandatory to fill during re-assignment or resolving of ticket .And also need report with SLA Breach Reason Data with updated by name .

1
K
New Comer
3 months ago
B
Voyager
bhaskarVoyager
asked in Forum

CMDB discovery

Dear team,good day.we have summitai enterprise itsm module denali sp1. i can see “cmdb standard” assigned to enterprise license.Can we use discovery module along with it?regardsbhaskar badam   

1
R
New Comer
2 years ago
B
Voyager
bhaskarVoyager
asked in Forum

AD field mapping filter in SR/IM category

Dear Team,We have Azure AD integrated with SummitAI. We need to filter users based on location field. can we map users from one location to assign the SR/IM location Workgroup?For Example:Indian Users based on Location field in AD:    IM Workgroup Category for Incident/SR: EUS INDIAChina Users based on Location field in AD:     SR Workgroup Category for Incident/SR: EUS CHINAAny leads on it?Thanks in Advance.RegardsBhaskar Badam

1
R
New Comer
2 years ago
R
Voyager
Ramakrishna.DwadasiVoyager
asked in Forum

SAM agent should send only differential data to the proxy server

Currently, the SAM agent is sharing the entire HW and SW information of the end-user machine with the proxy server. The split job will separate the files and it will try to process the files by comparing the data. Here, if we could get only differential data from the SAM agent itself, it will be easy to process and the load will be less on the split job. The XML file size also will be less to process the data and also if the customer has more proxy servers also the data processing will be completed efficiently. 

0
R
Voyager
1 year ago
S
Voyager
swapnil sonawaneVoyager
asked in Forum

Can we approve Change request through SUMMIT AI Mobile Application ?

Can we approve change request through SummitAI Mobile Application ? 

0
S
Voyager
3 years ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum

Is there any configuration to map location and customer based assets in Endpoint compliance

Is there any configuration to map location and  customer based assets Endpoint compliance. When are are adding single assets it is getting synced, but when we are adding customer and location based mapping, assets are not getting sync in Endpoint compliance dashboard.

0
Hari Prasad
Voyager
3 years ago
P
Voyager
Pankaj Dharmik
asked in Forum

Power BI Integration

How do I integrate Power BI with SUMIITAI for reporting purpose  

0
P
Voyager
3 years ago
C
New Comer
Chandramouli HNew Comer
asked in Forum

How to configure the role template and control roles of the users in the role templates?

How to configure the role template and control roles of the users in the role templates

0
C
New Comer
3 years ago
C
New Comer
Chandramouli HNew Comer
asked in Forum

How to create a workgroup and map/remove analyst from the workgroups

How to create a workgroup and map/remove analyst from the workgroups

0
C
New Comer
3 years ago
rajat.goel
Voyager
rajat.goelVoyager
asked in Forum

Twilio SMS Gateway API

Is there SMS gateway functionality available between twilio and Summit?If its not, then it should have been there or other than twilo also, there should be SMS gateway functionality available between other vendor and Summit tool; Compatibility has to be there.

0
rajat.goel
Voyager
3 years ago
surendra.das
Community Admin
surendra.dasCommunity Admin
published in Forum

Product Adoption made easy!

In today's fast-paced digital landscape, businesses are constantly challenged to adapt to emerging technologies to remain competitive. Digital adoption, the process of integrating digital tools and technologies into an organization's workflows and processes, has become crucial for success. However, achieving successful digital adoption requires more than just implementing new software or tools—it requires a comprehensive strategy that addresses the needs of both the organization and its employees.To facilitate seamless integration and enhance user experience within our Apex platform for POCs, we've introduced a guided walkthrough feature. This feature aims to empower our customers, partners, and prospects to adapt to our product effortlessly, enabling them to make informed decisions and ultimately improving conversion rates. The guided tour not only encompasses predefined flows and checklists but is meticulously crafted, aligning with key strategic objectives.We've meticulously outline

140
surendra.das
Community Admin
5 months ago
Ayyappan.Swaminathan
Community Admin
Ayyappan.SwaminathanCommunity Admin
published in Forum

💡Design Studio - Unleash the power !

Create workflows that deliver great experiences Create inspirational designs or personalized experiences that your users will love.Design Studio benefits Centralize your management Centralize your management quickly and easily create and manage all workflows, configurations, and applications. Design Studio is the single console to manage enterprise service management and asset management applications. A robust set of designers with built in controls and template span workflows, forms, notifications, SLAs, business rules, and dashboards. Create workflows effortlessly With 50+ built-in controls, low-code/no-code, and a plethora of features, you can bring custom unique workflows to life quickly and easily with SymphonyAI Design Studio. The possibilities are endless: forms of any complexity, approval processes, or business rules. Whatever workflow you want to create in, SymphonyAI has what you need to make it exceptional.    Elevate user experiences Deliver an engaging experience across mu

400
Ayyappan.Swaminathan
Community Admin
4 months ago
M
Voyager
MohanVoyager
asked in Forum

Are there any prerequisites for Power BI integration like ports and network protocol which needs to be enabled?

Are there any prerequisites for Power BI integration like ports and network protocol which needs to be enabled?

0
M
Voyager
3 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum

Asset Category

How can I import the Asset Categories bulk through excel sheet?

0
S
Voyager
3 years ago
S
Voyager
Shankar DollinVoyager
asked in Forum

What are the different MIME types that are required to be added in IIS for Patch Management?

What are the different MIME types & it’s extension that are required to be added in IIS for Patch Management?

0
S
Voyager
3 years ago
V
Apprentice
vivekApprentice
asked in Forum

Does adding only analyst role template without giving admin->analyst access to a user count as a license consumption?

If a SummitAI user has been given an analyst access via Admin->Analyst and then analyst level role template via User access tab in the user list, and now suppose analyst access is removed from Admin->Analyst, and suppose he has to be kept as an end-user, does his analyst role template checkbox also need to be removed mandatorily, does keeping only analyst role template still count as license consumed only based on role template?

0
V
Apprentice
3 years ago
shubham.jain
Voyager
shubham.jainVoyager
asked in Forum

SLA Service Window Based on Specific Categories for different Priorities

Can we configure the specific SLA service window based on Specific categories and priorities? Example: I have a 24X7 SLA service window that needs to apply for the Critical Application related category and P1, P2 Priority tickets. 

0
shubham.jain
Voyager
3 years ago
Hari Prasad
Voyager
Hari PrasadVoyager
asked in Forum

Mail to Incident feature, required plan text in place of signature image

Currently, on mail to ticket functionality, we don't have plain text enhancement over a symptom and description on our summit versions, where we are getting a signature image in place of Plain text.Is it possible, since it is already available in the BI report.

0
Hari Prasad
Voyager
3 years ago
V
Voyager
Vijay MudaliarVoyager
asked in Forum

Notification Parser : Enable Auto-Resolution of External Tickets

Explain the option “Enable Auto-Resolution of External Tickets” in Update Notification Parser. - Whether this will change the status from any open status to Resolved/Closed Status. - This will be considered for all the tickets or external tickets only (Also need to know which tickets are considered as External ticket) Refer below link for details : https://docs.symphonysummitai.com/display/DS/Configuring+Notification+Parser

0
V
Voyager
2 years ago
M
Voyager
MohanVoyager
asked in Forum

DN data source for business rules

Is there any DN data source to create and fetch the report of all existing business rules.

0
M
Voyager
2 years ago

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