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Enterprise Service Management

Enterprise Service Management

6 Topics
amit.shinde
Voyager
amit.shindeVoyager
asked in Latest Release
Tickets data migration feature request

There is query from customer to have data migration feature application to application or using API.Please consider this request.

10
amit.shinde
Voyager
C
Voyager
Chandresh DedhiaVoyager
asked in Latest Release
Extract IP Subnet Mask, IP Default Gateway, DHCP Status and HDD Type

Hello Team,At Adani Project we required Subnet Mask Default Gateway, DHCP Status and HDD Type to be captured from endpoint device into Symphony Console. We require this as a new enhancement in our tool as soon as possible.

51
Product
New Comer
G
Voyager
gajanan.rangapureVoyager
asked in Latest Release
BRD for making Category empty or blank

Requirement: I need to make a category field blank because while creating a ticket from Mail it is mandatory and when the analyst working on the ticket the data is already present analyst will not concentrate on this, and once the ticket is raised then BRD should run and make category blank(Apex).

10
G
Voyager
John Wisdom
Voyager
John WisdomVoyager
posted in Latest Release
Getting around the 200 character limit for Labels

We have “Labels” in our service catalogs that are links to documents in SharePoint that we want people to access and fill out. This results in them being over 200 characters long. Our implementation team made this work somehow by showing this (for example)Click here <a target="_blank" href="https://our.sharepoint.com/:x:/r/sites/OurITServiceManagement/Shared%20Documents/General/Document%">Some Accounting Form</a>Which points to this:https://our.sharepoint.com/:x:/r/sites/OurITServiceManagement/Shared%20Documents/General/Document%20Repository/Some%20Accounting%20SR%20-%20Manual%20Final%20Form.xlsx?d=w99bc75c8a6054fa08fc84f4a5887ce9e&csf=1&web=1&e=k52h4RHas anyone else solved for this?  A table or code for instance? 

221
John Wisdom
Voyager
P
Voyager
praponpVoyager
asked in Latest Release
Revise Change Task assignment email notification

Hi Guys, I have a problem revising the notification template for Change Task assignment. I would like to change some parameters in the template, but the template cannot be found in the email notification template by the admin role. Do you have any ideas on how to revise this notification template for Change Task?

70
P
Voyager
T
Voyager
tabrez.ahmedVoyager
asked in Latest Release
Query on SR/CR Delegator Approver

Can we able to enable approval reminder mail notification for delegator person for Both SR/CM in version Summit TAHOE SP3 HF10 B005

130
T
Voyager

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