How often do you feel overwhelmed by multiple approvals in your enterprise IT processes? May it be managing approvals or stuck tickets because of them. As experts at Enterprise Service Management (ESM), we can safely say, you're not alone! Managing and tracking approvals can be a daunting task, often resembling a never-ending maze. But guess what? Your solution is here, and it's more efficient than ever!

Why Managing Approvals is Such a Hassle?

In the hectic world of ESM, approvals can be a bottleneck. Inconsistent approval protocols and delayed responses can spike costs and derail business operations.

Picture this: An urgent IT equipment request gets stuck in the approval process for days, leading to downtime and affecting productivity. Frustrating, right?

Realizing the Impact

Timely and error-free approvals don't just save time; they save money too! Imagine the cost savings from reducing approval delays and the positive ripple effect on your business operations. Faster decisions mean quicker project initiations and completions. It's a game-changer!

Our Workflow Designer is here to help you craft perfect, fool-proof workflows that include static, dynamic, and role-based approvals. Let's dive into the types:

Static Approvals: Consistency is Key

• Steadfast Rules: Immutably set rules for authorization processes.
• Predefined Configurations: Approvals determined by a fixed set of user or group endorsements.
• Example: Imagine your company has a dedicated Laptop Management Group. For every laptop request, this group is always the approver. This consistency ensures that every request is handled in the same manner, reducing approval times and increasing efficiency across the board.

Dynamic Approvals: Flexibility and Adaptability

• Automated and Adaptive: Workflows that change based on specific task requirements.
• Form-Field Intelligence: Approval decisions made dynamically using form field values.
• Example: Consider a scenario where a software change request is submitted. The Change Advisory Board (CAB) automatically becomes the approver based on the type and category of the change. If it's a high-impact change, a more senior CAB member is auto-assigned, ensuring appropriate scrutiny and timely approvals.

User Attribute-Based Approvals: Personalized and Precise

• Attribute-Driven: Approvals tailored based on user properties.
• Data Traversal: Leverages a dot-walking mechanism for accurate data access.
• Example: Let’s say your sales department needs a new marketing tool. The system automatically recognizes the request origin from the sales department and routes the approval to the Sales Department Manager. This ensures that approvals are handled by the most relevant personnel, making the process swift and accurate.

User Selectable Approvals: Empower Requesters

• Flexibility at its Best: Requesters have the power to choose their approver from available options.
• Example: Picture Adam in the IT department needing approval for a training course. During his request process, he selects Sam, his direct reporting manager, as the approver. This choice not only saves time but also ensures that the person most familiar with Adam's development needs handles the approval.

Role-Based Approvals: Role-Centric and Relevant

• Role-Based Criteria: Approvals defined according to user roles.
• Dot Walking Mechanism: Ensures permissions align accurately by traversing role
• Example: An IT analyst, Mike, needs to initiate a new software deployment. The system recognizes Mike's role and automatically assigns his manager, Rachel, as the approver. This ensures that someone with sufficient authority and understanding of Mike's responsibilities validates the request.

Why You Need Our Workflow Designer

Our intuitive drag-and-drop interface and extensive library of components make creating and customizing workflows a breeze.

In a nutshell, our Workflow Designer transforms the way enterprises manage approvals. Gone are the days of delays, errors, and skyrocketing costs. Welcome to a future where approval processes are quick, reliable, and aligned perfectly with business goals.

So, why wait? Dive into the future of IT operations today. Take a demo now!