Hey IT Pros!

We’re beyond excited to introduce a game-changing update that’s going to revolutionize the way you manage your service records. Say hello to the Create, Link, & Convert functionalities—your new best friends in service management!

Link Utility

Ever felt the frustration of manually linking assets, incidents, or service requests across different modules? Those days are over with our Link Utility! This feature allows you to seamlessly connect records across various applications. Whether it’s maintaining parent-child relationships or ensuring every related asset is connected to an incident, you’ve got the power to keep everything in check with just a few clicks.

Use Case Highlight: Sam, an analyst, needs to link assets to a particular incident. Thanks to our cross-application linkage, Sam can now easily associate the relevant assets, ensuring all related information is interconnected and easily accessible. No more hunting for missing links!

Seamless Conversion

Ever received an incident that’s actually a service request? We’ve all been there. Now, with the Convert Incident feature, you can swiftly transform incidents into other record types like service requests, changes, or work orders. ️

Use Case Highlight: John, another analyst, receives a ticket asking for a new laptop. Recognizing it as a service request rather than an incident, he quickly converts it to the correct type. This ensures the ticket is handled appropriately and gets resolved faster. Efficiency at its finest!

Automated Record Creation

Speed and accuracy are critical in our fast-paced environment. ‍♂️ Our new Automated Record Creation feature empowers you to create new incidents, changes, problems, or service requests in no time. It even populates target fields based on source record information—saving you time and reducing errors.

Use Case Highlight: Maxwell, an analyst, identifies the need for a change record while handling an incident. Using the Create Utility, he generates the change record directly from the incident, with all the relevant fields pre-populated. Talk about a time-saver! ️

These features are designed to make your life easier by streamlining manual tasks and reducing the risk of errors. The Create, Link, & Convert tools are your ticket to a more efficient and effective service management experience. ️

Ready to take these features for a spin? Dive in and see how they can transform your workflow today!

#ServiceManagement #EfficiencyBoost #ITSM #ProductivityHacks